MANAGEMENT DEVELOPMENT, QUALITY, LEADERSHIP, INNOVATION

TQM, CUSTOMER SATISFACTION, EXCEEDING EXPECTATIONS

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Program Summary

SMI788
(2 weeks)

Strategic Management of Innovation

Including Using Alliances, Partnerships & Outsourcing

• Exploiting Existing Opportunities

• Generating New Opportunities

• Prioritizing Resource Deployment

• Maintain or Generating Competitive Advantage

• Improvement Selection to Benefit Reaching Customer Process

Managing Innovation is the Game Changer in the 21st Century - It helps you maintain your competitive advantages in an increasingly globalized business environment.

This program helps Management understand the Challenges and Management System Solutions that may make the difference between success and failure. The program will take a 360 degree look at Innovation Issues and Opportunities for your organization and will cover ... Innovation in World Class Organizations; Understanding your Organization's Competencies; System to Track Trends in "Your" Technology; Processes for Innovation Management; Creating Culture of Innovation; Continual Improvement; Research; Competency Building; Understanding Synergy; Analyzing Prospective and Existing Alliances and Partnerships for Synergy Creation; Outsourcing and Innovation - how not to loose the touch; Outsourcing Contractual Arrangements.

QGM-555

Implementing Good Management Practices in your Work and Organization

Essential Management Processes without which You can not achieve your Goals

• Advanced Methods & Techniques

This program is applicable to Professionals working in any department or business unit of your organization. Last 25 years have seen the standardization of Management Practices, Implementation Methodologies and their Effectiveness Evaluation Methods. This program compiles the Database of such agreed good practices and shows the way to implement them in your area of work - which may be in your own work, your team, your section, your department or your organization.

An extremely valuable prerequisite program for all Supervisors, Managers and Management Consultants irrespective of your long or short management experience.

QBP-655

Implementing Best Practice Processes in your Work and Organization

Essential Management Processes that Can Give Your Organization the Competitive Edge

This program is applicable to Professionals working in any department or business unit of your organization.

Euro Training has researched and benchmarked organizations worldwide to collect sets of Best Industry Practices they have employed and obtained  Exceptional and sometimes Dramatic Improvements in Meeting their short and long term Objectives. The benefit of this 25+ years of research is being provided to you in the form of this program.

This program is intended for Design, Production and Service Organizations. It is applicable for Nationally Operating Organizations and those with Global Operations or Aspirations.

DDS332
(2 weeks)

A Step-by-Step

Developing

Departmental 5 Year Strategic Plans

from Organizational Strategy

• Alignment to Organization's Strategic Objectives
• Internal & External Customer Satisfaction

Long Term Planning is essential to become world-class organizations. This program show you in a Step-by-Step Manner how you can prepare a 5 year Strategic for your Department using any available Organizational Strategic Plan, Mission, Vision Statements and Executive Interviews (including questions to ask).

You will get a multi-discipline understanding of your organizations business strategy: Business Environment, Economic Factors, Technology, Regulatory, Social, Globalization and Manpower.

You will also learn:  Business Strategy Analysis, Keeping Informed of New Emerging Opportunities, SWOT Analysis, Identifying Relevant Good and Best Practices, Creativity Analysis and Managing Knowledge.

BSC333
(2 weeks)

A Step-by-Step

Developing

Balanced Scorecards

and KPIs

from Organizational Strategy

• Alignment to Organization's Strategic Objectives
• Internal & External Customer Satisfaction
• Preparing Effective KPI for Business Processes and Results

The Truly Strategic Way to measure performance of Employees, Departments and Business Units is by measuring their contribution to Organizational Strategic Objectives.

This program shows you how to practically understand this technique and gain a multi-discipline understanding of the issues involved. The program is intended for personnel involved in developing, implementing and communicating Balanced Scorecards and relevant KPIs in their Departments and Organizations.

BEN441
(2 weeks)

Benchmarking Workshop Practical Implementation

To Gain Performance Excellence 

Methodology and Quality Tools For Implementation of TQM In Your Organization.

This program shows you how you can practically implement Benchmarking in your organization, department or section. Though the concept of benchmarking is simple enough – the problem comes in its implementation – Data and Measurement issues to be specific. This program provides the step-by-step methodologies that you can use to get to the Relevant Best Practices and Implement them in your organization.

BEN444
(4 days)

Benchmarking Practical Implementation

To Gain Performance Excellence

Methodology and Quality Tools For Implementation of TQM In Your Organization.

This program shows you how you can practically implement Benchmarking in your organization, department or section. Though the concept of benchmarking is simple enough – the problem comes in its implementation – Data and Measurement issues to be specific. This program provides the step-by-step methodologies that you can use to get to the Relevant Best Practices and Implement them in your organization.

BMI205
(3 weeks)

Business & Management Performance Improvement Skills

Including: Effectiveness Analysis and Operational Audit Best Methodologies.

Objective: Maximization of your Business Unit’s: Effectiveness, Efficiency & Goal Achievement.

This training program provides you an Opportunity to Learn and gain expertise in "How to Improve your Organization/Department /Section Performance!" - It covers Most of the Skills and Expertise provided by Top-Management Consultants for a huge fee…  This program emphasizes meeting and exceeding internal and external customer expectations. By successfully doing this you will have turned your organization or department into a centre of customer excellence.

A central theme of this program is how to manage-by-fact and avoid reliance on Management by Gut-feeling. The first part will focus on understanding the critical processes going on in your organization and identifying the problem areas for management attention. The second part will focus on developing performance improvement strategies and methodologies relating to the issues discussed in the first part. This program is intended for a whole range of professionals - Management Analysts, Management Auditors, Department Supervisors and Managers, Engineers, Promising Future Managers, and, Practicing Management Consultants.

BPR651
(2 weeks)

Dramatic Improvement In Profitability Productivity through Business Process Reengineering

(BPR)

A Step-By-Step Approach for BPR Implementation in your Department or Organization. This is a unique program providing very useful analysis and improvement skills for your Organization/ Department possible re-organization. The program covers three distinctly different management approaches to change. These are: Process Improvement, Process Redesign and Process Re-engineering. Need for this program arises from the growing need to meet customer expectations better than our competitors. The steady improvement of products and services - though an important methodology - may no longer be sufficient for you to survive in the global market-place. The need may be for a radical change in the way we work and Business Process Re-engineering (BPR) methodology can help you decide if such a approach is necessary and how to make that change.

BPO820
(2 weeks)

Business Process Outsourcing - Management Skills

Skills for Managers Contemplating Outsourcing to Improving Customer Services, Increasing Organizational Competitiveness, Reducing Costs and Outsourcing.

Program Covers: Outsourcing Good Practices and Best Practices. Understanding Outsourcing Business Environment: Regulatory, Commercial & Logistics; Outsourcing Opportunities: How others are benefiting? How the ground-rules are changing?; Understanding Outsourcing Business Processes (Flow Chart Approach); Analyzing Your Organizational Needs: Products, Services, Speeding up of Deployment; Redefining Work for Outsourcing; Finding the Outsourcing Partner; Outsourcing Contract Conditions to Protect your Organization; Controlling the Transition Processes; Effective Outsourcing Monitoring & Management; Maintenance of Outsourcing Relationship; Outsourcing Pitfalls; Outsourcing Good & Best Practices; Outsourcing Action Plan for your Organization (Your Leadership Plan).

MAA290
(2 weeks)

Engineering for Non-Technical Managers & Supervisors

This program provides the Non-technical Manager or Supervisor the Practical Engineering Understanding of the Most Common Engineering Principles that Move Industry and Business. You will understand important aspects of Civil, Mechanical, Electrical, Electronic and Computer Engineering. You will gain a better understanding of the Technical Business Processes you Manage. An essential program for non-technical managers.

MAA408
(2 weeks)

Business Strategy

Methods, Analysis, Implementing Initiatives & Improvement

This program provides the participant an understanding and methodology for Understanding Company Strategy & Establish the strategy.  Content Includes: Methodology for developing the Business Strategy, Prioritizing Resource Application, Implementing and Monitoring the Strategy Implementation and Measuring its Effectiveness.

BUD900
(2 weeks)

How to Reduce Costs Operational Budgets by 20%+ Without Disrupting Work?

This program draws on the experience of countless companies to present a simple and straightforward approach to reducing costs. No particular previous experience or training is required for this program - except for a basic understanding of your business processes. It sets out a clear, step-by-step approach, with detailed examples and practical suggestions at every stage. It also provides all the “ammunition” necessary to convince Management or the Chief Executive of the need to conduct a Cost Reduction Analysis (waste reduction) and Value Analysis & Engineering, as well as the tools to act on the analysis results. Experience is drawn from different business sectors - this has been done to remind you that the tools and techniques of a Cost Reduction and Value Increase Analysis apply to every type of organization. This program should also help you tailor the analysis to the exact situation and circumstances of your company.

COM877
(2 weeks)

Computer Application Skills for Engineers and Managers

This program will provide you exposure and understanding of relevant Computer technologies, applications and methodologies that help you improve: your productivity, the productivity of your sections or departments. It will empower you to effectively manage your computer staff. It provides you an understanding of what you need to do to maximize the advantages from the latest computer tools.

CIM443
(2 weeks)

Implementing Business Process Improvement and Understanding Essential Quality Tools

For Implementation of Improvements In Your Section, Department or Organization!!

This program explains in a step-by-step manner how to set-up a system for continuous improvement of your organization/department business processes. This system is made up of policies, procedures, methods, checks, feedback and improvement components. Some topics covered include: Motivation, Setting-up Teams, Identifying Improvement Opportunities, Measuring Current State of Performance, Data Collection, Problem Analysis, Implementation Planning, Evaluating Success, Institutionalizing the Improvement and Celebrating Success. This program empowers you to set up a Management Sub-System that enables motivating employees and makes them want to participate in improving departmental and organizational performance improvement!!

QCM046
(2 weeks)

Configuration Management

Implementation - Methodology - Tools

Configuration Management (CM) is the engineering and administrative disciple that ensures that every part of the projects configuration is identified, reliable, traceable, and repeatable. In a very straightforward and logical way ensuring that: you know what you have got to produce; once you have got it, you know where it is and what state it is in; only the right people can use or change it and they will understand the impact of that change; useful reports are available; and the agreed procedures are being followed, so that everything works together properly.

QAM281
(2 weeks)

Quality Assured Administration Management

Improving Service Quality for Internal User Departments and Building Departmental Knowledge System

Providing Skills for Improving effectiveness of the Administration Department is the primary focus of the program.

Increasingly there is a need for the non-production departments to improve the quality of their services to internal users. Last 25 years have seen dramatic changes in the Operational Philosophy, Customer Focus, IT Tools, Standardized Management Methodologies and Knowledge Management. This programs provides the participant skills for Applying and Managing Implementation of these in his organization.

QCM682
(2 weeks)

Managing Contracting-Out Manpower and Services

This program provides you the essential understanding of the issue in manpower and services procurement.

It enables the participant for build-into the contract conditions the enabling provisions for assuring hired staff Capability, Motivation and Retention.

This program discusses the many problems faced by worldwide organizations as they outsource Manpower and Services – enabling learning from others experience and adopting the applicable Industry Best practices.

MAA403
(2 weeks)

Organizational Productivity

Methods, Analysis, Implementing Initiatives & Improvement

This program covers: need and ability to use resources efficiently and effectively, what is productivity, relationship to strategic goals, productivity improvement opportunities, and, implementation and monitoring of productivity improvement.

MAA412
(2 weeks)

Customer Satisfaction Improvement Action Planning

We all talk about the importance of Customer Satisfaction - but what exactly is it? What does the customer want? How do we measure customer satisfaction? What are the right questions to investigate? Loss to our organization of not satisfying customers? How to exceed customer satisfaction - Delight the Customer. These questions will be answered following a step-by-step approach - one that you will be able to take back to your organization. Finally we will prepare a customer satisfaction action plan for your department or organization.

ETE444
(2 weeks)

E-Technologies for Middle and Top Managers

This program provides the participant a Managerial level understanding of the New Information Technology Business Models, Tools and Methods Available today. It also looks at the future trends in organization adoption of such advanced technologies.

This program is intended for participants with responsibility for preparing strategic plans for their departments and organization. It is also recommended for Managerial Staff overseeing the working of their IT Departments.

FIN002
(2 weeks)

Finance for Non-Finance Professionals

Providing Technical and Management Professionals essential Finance Planning, Budgeting, Control and Audit - Understanding and Analysis Skills.

This Program will provide a practical understanding of: Finance Vocabulary, Financial Concepts, Understanding Financial Planning, Budgeting, Estimating, Budget Control, Computer Tools for Financial Management, Understanding Corporate Financial Reports, Understanding Standard Accounting Practices, Understanding Financial Auditing and Understanding Operational or Management Auditing.

LSS500
(2 weeks)

Essential Leadership Skills for Supervisors & Managers

• Budding Organization Leaders Skills
• Refresher Skills for Existing Leaders

Providing you the Essential Basic Skills that will help you  create a work culture that will bring productivity, job satisfaction and innovation to your department.

This program will cover awareness, skills and coaching for: Systematic Organizing of Work, Effective Communications of Assignments & Objectives, Competency based Delegating of Work, Resource Planning & Management, Individual Needs based Motivating, Problem Solving  and Team-working.

This program is a basic leadership program typically useful for professionals before they are asked to assume supervisory or management responsibilities. It meets the ISO9001: requirements for Basic Proven Capabilities of Supervisors and Managers before independent supervisory work assignment.

HPM555
(2 weeks)

Management & Leadership Skills for High Performing Managers

• Advanced Management & Leadership Skills

This program provides the essential skills required in managers and executives to be recognized as high performers in their organizations.

Most managers are evaluated as average by their peers and superiors even though they posses good job specific skills and perform their job adequately. High performing managers are those who stand out because of the demonstrated systematic working and legacy they establish in their organizations. In this program we will understand these processes, setup systematic management and establish your legacy.

A unique program empowering you to play a leadership role in your organization, your department or your section - to the benefit of your organization and your own career advancement.

Each participant will go away with an action plan he can implement in a step-by-step manner in his organization.

HPM556
(2 weeks)

Leadership Skills for Top Management and Executive Hopefuls

•  Advanced Leadership Skills

This program provides the essential skills required by Top Management to be recognized as high performers in their organizations.

Most top managers are evaluated as average by their peers and superiors even though they posses good job specific skills and perform their job adequately. High performing managers are those who stand out because of the legacy they establish in their organizations. In this program we will understand these processes, develop methodology for choosing legacy options and understand the process of implementation of these choices. A unique program empowering you to play a leadership role in your organization, your department or your section - to the benefit of your organization and your own career advancement.

HPM557
(2 weeks)

Essential IT & Knowledge Management Skills for High Performing Managers

In a globalize knowledge economy huge opportunities have arisen to increase productivity, improve performance, reduce costs and empower the work force. To be a high performing manager you simply have to understand and appreciate the impact of these technologies and methodologies. IT and these opportunities are tied very closely. This program is designed to fill this skills gap which is commonly found in Managers.

IBA871
(1 week)

Internet Business Applications for Managers

Using The Internet To Improve Your Organization-wide Service Quality, Reach, Reduce Costs and Increase Profits

The biggest on-going business revolution is on - It is time we all sit up and see how the Internet will impact our own business. We read and hear a lot about the revolution being brought by the Internet - But How to prepare an internet strategy for your organization? This is what the program is all about.

QID772 
(2 weeks)

Promoting Innovation in your Department

Innovation is the key to organization superior performance and even survival. Innovation differentiates high performing business units. This program explains a practical step-by-step method by which you can set up a system for promoting innovation of your department or organization.

This program is applicable to all types of departments and business areas.

MAA411
(2 weeks)

Managing the Image of your Organization or Department

In this program you will gain practical knowledge about: Why an organization's Image is important? How do we determine the current image of your organization? Are we successful in projecting the image our strategy requires? What changes can be made and how to prioritize resource allocation for this. Steps in Image change project implementation. Evaluating impact of an Image Change Project. A unique program for interested members of management.

ISO14001
(2 weeks)

Developing Consultant Level Capability in

Implementing ISO-14001

Environment Management Standard

This program covers the implementation of the ISO-14001 Environment Standard in your organization. It will provide the participant consultant level knowledge and methods to implement ISO14001 in his organization.

This program follows a step-by-step approach and relies on checklists and procedures to understand and meet the standard’s requirements. Topics covered in detail include: Principles And Elements, Commitment And Policy, Identification and evaluation  of Environmental Impact, Implementation: Capability, Resources, Integration with Management System, EMS documentation, Operational control, Emergency preparedness and response, Measurement and evaluation. Review and improvement and Continual improvement.

QKM802
(2 weeks)

Knowledge Management

How to Build your Organization's Knowledge Base in a Systematic Manner!

Knowledge Management techniques and much misunderstood - some consider it to be just a documentation of your procedures!! Knowledge Management is Much More than that. As we head for a knowledge economy we need knowledge organizations - that build knowledge-bases for their departments or organization. This program shows you: What is your Organizations Knowledge and how you make systems to collect, communicate and Profit from it.

To ease implementation this program shows you the step-by-step methodology to collect your organizations knowledge and make it available for decision making.

MAA401
(2 weeks)

Leadership Skills Development Program

Shows you how to Evaluate and Develop Leadership Skills

What makes a leader? What competencies are required from Leaders? How you can become a leader? How we can judge the effectiveness of an individual's Leadership Qualities? How to setup plans for developing leaders in our organization? These are the questions answered by this program. This program follows a Step-by-Step approach and provides checklists so it is easy to apply what you learn here.

A must for all those hard working and domain experts who aspire for Management and Leadership Roles in their organizations. Wonder why your Knowledge and Hard-work is still not getting you the recognition as a leader - this is the program for you.

Participants will include Technical Experts, Middle and Senior Managers.

QME472 
(2 weeks)

Motivating by Promoting Entrepreneurship among your Employees

MCP443
(2 weeks)

Middle Management Development Program

(Without Workshop)

Providing Essential Skills to prepared participants for Higher

Providing Essential Skills and Implementation Plans to prepared participants for Higher Management Roles.

MCP444
(4 weeks)

Middle Management Development Program

Including Workshop

Providing Essential Skills and Implementation Plans to prepared participants for Higher Management Roles.

QAT500
(2 weeks)

Quantification of Quality Losses & Costs

The Tools, Technology and Methodology. Measuring the Immeasurable For Quality Improvement, TQM & Operational Auditing.

Quality Losses are Losses caused by not realizing the potential of resources in processes and activities. This program shows you how to measure in $ quality losses due to (1) Loss of customer satisfaction (2) Loss of opportunity to add more value for the customer, the organization or society (3) Waste of resources.

MAA405
(2 weeks)

Identifying & Reducing Wasteful Practices

Saving $ & Reputation for your Organization, Department or Section.

This program helps you analyze and measure in dollar terms how much resources your organization is currently wasting. This includes not-doing-it right first time, excessive inspection and testing, scrap, rework delayed product, delayed service, customer satisfaction, expediting and not taking advantage of the available improvement opportunities. The program recommends ways to reduce these costs and to benchmark them against similar-vision industry leaders. Finally the program develops a step-by-step improvement plan.

MAA402 
(2 weeks)

Service Management Skills

Analysis, Operational Audit, Improvement Planning & Management

Methods, Analysis, Implementing Initiatives & Improvement

Services are become the more important part of the customers (internal and external) expectation from us. Maximizing effectiveness of service management is an important goal of this program.

The program includes: Understanding the nature of services and the customers prospective for the same, Performance evaluation of service delivery and productivity, and, Risk assessment for services. This program is a must for supervisors and managers of service departments and service organizations.

SQA245 
(2 weeks)

Implementing Quality Assurance & TQM in Service Departments or Industry

Service departments offer great opportunity for Quality Assurance and Quality Improvement. These departments have traditionally avoided reasonable measurement of performance. All this has now changed. Now dramatic measurable performance improvement in these areas has become possible – and it is measurable! This program teaches the Analysis Methodology and Technology that makes this possible. After attending this program the participant will be able to guide such an implementation, he will be able to prepare the required implementation plans and checklists. Participants will normally be motivated personnel from any service departments including: Management, Engineering, Purchase, Utilities, Maintenance, Finance, Audit, Documentation, Administration, Personnel, HRD, and Accounting.

MAA406
(2 weeks)

Improving Application of Technology in your Organization or Department

Methods, Analysis, Implementing Initiatives & Improvement.

Technology deployment by your organization is key to your productivity, cost-effectiveness, customer satisfaction and image. This program helps you determine your technology priorities and ways by which these can be implemented. You will go through an unique step-by-step approach to make the technology analysis and improvement plan easy to develop and implement.

QA104 
(2 weeks)

TQM & Continuous Improvement Implementation

The main objective of this program is to develop advanced capability in Internal Implementation of Quality Assurance and TQM systems. This program places strong emphasis on: developing procedures, checklists and reporting skills and developing expertise in Quality Improvement Methodologies. Participant learns to apply Quality Improvement Methodologies, Tools and Systems and TQM system implementations. This program provides essential skills for: Analysts, System Auditors, Quality Team Members and Executives.

ACT-354
(2 weeks)

Cost Accounting Techniques & Skills For Businesses & Industries

Including:

• Investigating & Implementing Improvements

• Planning the Building of a Cost Knowledgebase

This program provides the participant the range of skills to analyze and understand organizational Cost Accounting  needs and devise strategies for fulfillment the requirements.

This Program is Intended for Three general category of Organizational Staff: Cost Professionals, Engineers, Middle Managers & Coordinators. This Program follows the Process, Procedures and Checklists approach.

Program Content includes: Understanding Cost Accounting Objectives of the Organization, Understanding Cost Accounting Data Needs for Decision Making, Understanding Cost Accounting Methods, Understanding Existing Cost Systems in Organization, Developing the Cost Knowledge Base, Improvement and Change Planning in Cost Accounting, Planning & Implementing a Project to Building Cost Knowledge Base.

MAA409 
(2 weeks)

Corporate Work Culture Improvement