MAA-412 Customer Satisfaction Analysis Audit

MAA-412 (2 weeks)

Customer Satisfaction Improvement Action Planning

A VERY PRACTICAL PROGRAM

A 2 week Intensive Program

Program Schedule

Worldwide Training Dates	USA Training Schedule
8-19 Oct 2008 (London) 3-14 Nov 2008 (Kula Lumpur) 24 Nov - 5 Dec 2008 (Dubai) 14-25 Jan 2009 (Dubai)	16-27 Sept 08 (San Francisco) 24 Sept - 5 Oct 08 (San Francisco) 11-22 Dec 08 (San Francisco) 22 Dec - 2 Jan 09 (New York)

What is Covered in this Program?

This program will provide the participant the knowhow to (1) Understanding customer satisfaction (2) Cost of not satisfying customers (3) Customer Satisfaction Measures (4) tools for measuring performance

Who Should Attend?

All

Prerequisites and Program Pre-Preparation

None. This program is in English.

Certificate of Participation and Completion:-

On completion participants will be awarded a "Certificate of Successful Completion".
Program Instructor may decide to award a Letter of Recommendation for High Performers during the program.

Program Content

In this program you will learn about the ................…

Major Practical Issues
Industry Standard Terminology
Industry Methodologies, Standards Best Practices
Business Mapping of Operations
Flow Charts
Quality Assurance TQM Issues
Measuring the True Satisfaction Levels of Your Internal External Customers
How to analyze customer satisfaction?
How to set service standards?
How to grade customer expectations?
How to realign company structure?
How to assess performance and move forward?
Define customer needs assess how well you meet them
Evaluate competitor strengths and customer ratings
Compare your capabilities with customer expectations
Analyze cost, benefits and risks
Pick an improvement team
Prioritize opportunities
Target results
Allocate resources.
Planning Issues
Program Specific Technology Issues
Program Specific Information Technology Issues
Management Issues
Management Information Needs and Related Systems
Implementing Improvements

For Latest Program Schedule Email

maa412@EuroTraining.com

Registration Recommendations

It is recommended you nominate two participants together for this program.

Single nominations will also be considered.

REGISTRATION INFORMATION

Please complete the Registration Form (Available at http://www.eurotraining.com/etl-reg.html) and FAX to UK +44 207 6811444 or Email to: euro@eurotraining.com

Fee is USD $7800 per participant includes Course Materials, Certificate, Refreshments and Lunch.

Accommodation is not included in Program fee. Special rates will be available at venue hotel for the participants.

Program Fee information is available by Emailing: fees@eurotraining.com. Fee is payable by Bank Transfer or Bank Draft in favor of the local representative office.

Early Registration & Payment discount is 10% - if registration and fee payment is made at least 45 days before start of the program.

Fee includes Course Materials, Certificate/s, Refreshments and Lunch. Program Timings are 8:30 AM to 2:30 PM but on some days (to be announced by instructor/s) you may be asked to attend from 3:00 PM to 7:30 PM. For First Day Program Timings see your Joining Instructions.

Customer Satisfaction Improvement Action Planning MAA-412