Developing your Department's Balanced Scorecards and Performance KPI's from Department's/Organization's Strategy, Mission & Vision Statement

BSC333 (2 weeks)

Step-by-Step

Developing

Balanced Scorecards

and KPIs

from Organizational Strategy

Alignment to Organization's Strategic Objectives
Alignment to Department's Strategic Objectives
Internal & External Customer Satisfaction
Preparing Effective KPI for Business Processes and Results

Program Dates BSC333 (2 weeks)

Worldwide Training Dates

USA Training Schedule

11-22 May 09 (Dubai)
12-23 May 09 (Qatar)
8-19 June 09 (London)
9-20 July 09 (Amsterdam)
13-24 July 09 (Dubai)
14-25 July 09 (Kuwait)
9-20 Aug 09 (Kula Lumpur)
14-25 Sept 09 (Dubai)
15-26 Sept 09 (Qatar)
13-24 Oct 09 (London)
23 Oct - 3 Nov 09 (Paris)
2-13 Nov 09 (Kula Lumpur)
9-20 Nov 09 (Dubai)
10-21 Nov 09 (Kuwait)
15-26 Dec 09 (London)
25 Dec 09 - 5 Jan 2010 (Paris)
4-15 Jan 10 (Dubai)
5-16 Jan 10 (Qatar)

18-29 May 09 (San Francisco)
29 July - 9 Aug 09 (San Francisco)
20-31 July 09 (San Francisco)
21 Sept - 2 Oct 09 (San Francisco)
16-27 Nov 09 (San Francisco)
27 Dec 09 - 7 Jan 10 (San Francisco)

Program Overview

The Truly Strategic Way to measure performance of Employees, Departments and Business Units is by measuring their contribution to Organizational Strategic Objectives.

This program shows you how to practically understand this technique and gain a multi-discipline understanding of the issues involved. The program is intended for personnel involved in developing, implementing and communicating Balanced Scorecards and relevant KPI's in their Departments and Organizations.

This Program is Intended for…

All Managers, Engineers and Professional Staff entrusted with preparing your Departments Balanced Scorecard and KPI's from Organization's/Department's Strategy, Mission and Vision Statement.

PROGRAM CONTENT

Identifying the Objectives of your Organization

Strategic Initiatives for your Department

Identifying the Key Success Factors for the Strategic Initiatives

Understanding the Processes Leading to Internal & External Customer Satisfaction

Identifying Technology that Supports the Initiatives

Identifying the Departmental Culture required for Achievement of the Strategic Initiatives

Identifying Motivation Plan for the Initiatives

Identifying Human Resource Development Needs for the Initiatives

Developing KPI's that support the Initiatives

Developing the Balanced Scorecard

Validating the KPI's and Scorecard

Scorecard Implementation Strategy

Overcoming Resistance to KPI and Scorecard Implementation

Program Workshop & Case Study...

Challenges Faced during Design & Deployment of Strategic Performance Management System
How You Propose to Address the Challenge
The Balanced Scorecard Methodology you will use
Identification of Core Measures – for Health & Success
Data Collection Standards & Techniques
How to Maintain the Methodology
Build the Knowledge Management System - Useful Sources of Information (Internal & External)

REGISTRATION INFORMATION

To register: Please send us an official letter confirming registration (on organizational letterhead). And send us a completed registration form –electronically fill-able is at- available at http://www.eurotraining.com/etl-reg.html . You can request a copy by FAX or Email.
For Program Fee Information Email: fees@eurotraining.com . Payable by Bank Transfer or Bank Draft. Fee information is available at: http://www.eurotraining.com/fees.html .We do not accept fee payment by Credit Cards.
Program Fee is USD $7800 (€5,900) per participant for a 2 week program and includes Course Materials, Certificate, Refreshments and Lunch. (VAT is Extra Where Applicable)
Accommodation is not included in Program fee. Special rates will be available at venue hotel for the participants.
Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
Refund will not be considered where the participants cancels his registration less than 3 weeks before start of the program. Alternate nominations will be allowed anytime before program start.
All participants are required to fill in Participant Information form - on first day of the program. Each program Undergoes Customarization to Better Meet Participant Present and Future Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
Provisional Registration : You can make a provisional registration by sending us an email – an official registration request can be made within 2 weeks. This will ensure we will reserve a seat. IF THE OFFICIAL REGISTRATION REQUEST IS NOT RECEIVED WITHIN 2 WEEKS OR AT LEAST 2 WEEKS BEFORE PROGRAM START THIS PROVISIONAL REGISTRATION IS AUTOMATICALLY CANCELLED – WE DO REQUEST YOU TO INFORM US ASAP YOU HAVE DECIDED EITHER WAY. All provisional registrations automatically cancel 2 weeks before program start.
Information required for Provisional Registration: Program Title, Location, Dates, Your Organization Name, Your Email Address, Your FAX No and your Mobile Number.
Please note: No Live Voice Requests for Registration or Provisional Registrations.

Step-by-Step Developing Balanced Scorecards and KPIs from Organizational Strategy BSC333