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 BPO-820 (2 weeks)

Business Process Outsourcing Management

Skills for Managers Contemplating Outsourcing for Improving Customer Services, Increasing Organizational Competitiveness, Reducing Costs, Grow Rapidly

Providing Critical Capabilities that Will Help You Avoid the Pitfalls

A VERY PRACTICAL PROGRAM

2 week Training Program followed by an optional 2 week Workshop.

(Training Program presents the Know-how, Workshop provides an Opportunity to put it in Practice. Both Modules can be attended at different times.)

Training Programs may include Study Visits - depending on location.

Program Schedule

Worldwide Training Dates USA Training Schedule

  • 12-23 April 10 (Kula Lumpur)

  • 12-16 April 10 (Kula Lumpur) (Intensive Program)

  • 27 April - 8 May 10 (London)

  • 9-20 May 10 (Dubai)

  • 15-26 May 10 (Abu Dhabi)

  • 14-25 June 10 (London)

  • 27 June - 8 July 10 (Kuala Lumpur)

  • 11-22 July 10 (London)

  • 11-22 July 10 (Dubai)

  • 13-24 Aug 10 (Paris)

  • 1-12 Aug 10 (Kula Lumpur)

  • 19-30 Sept 10 (Dubai)

  • 10-21 Sept 10 (Abu Dhabi)

  • 17-28 Oct 10 (London)

  • 16-27 Oct 10 (Cape Town, South Africa)

  • 26 Oct - 6 Nov 10 (Dubai)

  • 26 Oct - 6 Nov 10 (Kuwait)

  • 7-18 Nov 10 (Kula Lumpur)

  • 12-23 Dec 10 (London)

  • 12-23 Dec 10 (Paris)

  • 1-12 Jan 2011 (Dubai)

  • 1-12 Jan 2011 (Abu Dhabi)

  • 22 Mar - 2 April 10 (San Francisco)

  • 25 April - 6 May 10 (San Francisco)

  • 30 May - 10 June 10 (San Francisco)

  • 25 July -5 Aug 10 (San Francisco)

  • 30 Aug - 10 Sept 10 (San Francisco)

  • 22 Nov - 3 Dec 10 (San Francisco)

  • 27 Dec 10 - 7 Jan 2011 (San Francisco)

 

Program Challenge

Outsourcing is there to stay - Product, Service and Process.

Outsourcing Provides Great Opportunities to Reduce Costs, Improve Quality and Plan Dramatic Increase in Business Volumes.

Growth of  Specialized Organizations offering Key Skills at Competitive Rates and Fast Delivery Times are Encouraging World Class Organizations to Increase Outsourcing to Meet their Strategic Goals.

The Challenge is how to use the advantages of Outsourcing without sacrificing  Quality, Management Monitoring & Control, Customer Touch, Customer Feedback - Formal and Informal,  Innovation in the Customer Processes etc.. This program shows you how.

The program also discusses the different Business Models, Organizational Outsourcing Strategic Options and Plans.

Program Content

In this program you will learn about...

  • Understanding Outsourcing Business Environment

    • Regulatory

    • Commercial

    • Logistics

  • Outsourcing Opportunities

    • How others are benefiting?

    • How the ground-rules are changing?

    • Business Models being Used

  • Understanding Outsourcing Business Processes (Flow Chart Approach)

  • Analyzing Your Organizational Needs

    • Products

    • Services

    • Speeding up of Deployment

  • Redefining Work for Outsourcing

  • Finding the Outsourcing Partner

  • Outsourcing Contract Conditions to Protect your Organization

  • Controlling the Transition Processes

  • Effective Outsourcing Monitoring & Management

  • Maintenance of Outsourcing Relationship

  • Outsourcing Pitfalls

  • Outsourcing Good & Best Practices (Great Source of Ideas You Can Immediately Apply to Your Existing Outsourcing Arrangements)

  • Outsourcing Action Plan for your Organization (Your Leadership Plan).

Who Should Attend?

All Top, Middle Management and other Management Professionals with

responsibility for Improving Customer Services, Increasing Organizational

Competitiveness, Reducing Costs and Outsourcing.

All Professionals Involved with Outsourcing & Procurement Decisions:

Strategy Development, Planning, Administration or Management.

Prerequisites and Program Pre-Preparation

This program is in English.

Certificate:-

On completion participants will be awarded a "Certificate of Completion".

For Latest Program Schedule Email

     bpo820@EuroTraining.com

Registration Recommendations

It is recommended you nominate two participants together for this program.

Single nominations will also be considered.

REGISTRATION INFORMATION

  1. Please complete the Registration Form (Available at http://www.eurotraining.com/etl-reg.html) and FAX to UK +44 207 6811444 or Email to: euro@eurotraining.com
  2. Fee is USD $8900 (€5,900) per participant includes Course Materials, Certificate, Refreshments and Lunch. (An additional Service Fee is Charged at Certain Locations including London and Paris)
  3. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the participants.
  4. Program Fee information is available by Emailing:  fees@eurotraining.com. Fee is payable by Bank Transfer or Bank Draft in favor of the local representative office.
  5. Early Registration & Payment discount is 10% - if registration and fee payment is made at least 45 days before start of the program.
  6. Fee includes Course Materials, Certificate/s, Refreshments and Lunch. Program Timings are 8:30 AM to 2:30 PM but on some days (to be announced by instructor/s) you may be asked to attend from 3:00 PM to 7:30 PM. For First Day Program Timings see your Joining Instructions.

Business Process Outsourcing Management BPO-820

Contact: Mr Harry Miller, General Manager   

FAX (UK) Fax : +44 207 6811444

FAX (USA) +1 650 6492689

UAE Dubai Fax +971 84 481032

www.EuroTraining.com

www.EuroTrainingUK.com

 Email: euro@eurotraining.com  or   euro@eurotraining.com

Registration Form available at http://www.eurotraining.com/etl-regn.html

 

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