Quality Assured Administration Management

JTW901 (2 weeks)

Quality Assured

Administration Management

Improving Service Quality for Internal User Departments and Building Departmental Knowledge System

Program Dates

Worldwide Training Dates

USA Training Schedule

4-15 Jan 2010 (Qatar)
31 Jan - 10 Feb 10 (Dubai)
14-25 Feb 10 (Paris)
7-18 Mar 10 (Dubai)
27 Mar - 7 April 10 (Kuwait)
11-22 April 10 (Kula Lumpur)
2-13 May 10 (London)
15-26 May 10 (Dubai)
15-26 May 10 (Qatar)
13-24 June 10 (London)
27 June - 8 July 10 (Kuala Lumpur)
11-22 July 10 (London)
11-22 July 10 (Dubai)
26 Aug - 6 Sept 10 (Paris)
15-26 Aug 10 (Kula Lumpur)
11-22 Sept 10 (Dubai)
10-21 Sept 10 (Qatar)
17-28 Oct 10 (London)
16-27 Oct 10 (Cape Town, South Africa)
6-17 Nov 10 (Dubai)
6-17 Nov 10 (Kuwait)
7-18 Nov 10 (Kula Lumpur)
12-23 Dec 10 (London)
12-23 Dec 10 (Paris)
1-12 Jan 2011 (Dubai)
1-12 Jan 2011 (Qatar)

27 Dec 09 - 7 Jan 10 (San Francisco)
22 Mar - 2 April 10 (San Francisco)
25 April - 6 May 10 (San Francisco)
30 May - 10 June 10 (San Francisco)
25 July -5 Aug 10 (San Francisco)
27 Sept - 8 Oct 10 (San Francisco)
22 Nov - 3 Dec 10 (San Francisco)
27 Dec 10 - 7 Jan 2011 (San Francisco)

Program Overview

Providing Skills for Improving effectiveness of the Administration Department is the primary focus of the program.

Increasingly there is a need for the non-production departments to improve the quality of their services to internal users. Last 25 years have seen dramatic changes in the Operational Philosophy, Customer Focus, IT Tools, Standardized Management Methodologies and Knowledge Management. This programs provides the participant skills for Applying and Managing Implementation of these in his organization.

This Program is Intended for…

Administration Supervisors and Managers. And all those whose responsibilities include providing Administrative Support to Projects and Business Units.

PROGRAM CONTENT

New Management Methodologies
- Quality Assured Management
- User/ Customer Focus
- Process Approach
- Knowledge Management
Administration Work Processes
- Good Practices
- Best Practices
IT Tools for Increasing Effectiveness of Administration
Knowledge Management System for Administration
Manpower and Motivation Issues for Administration Section

REGISTRATION INFORMATION

To register: Please send us an official letter confirming registration (on organizational letterhead). And send us a completed registration form –electronically fill-able is at- available at http://www.eurotraining.com/etl-reg.html . You can request a copy by FAX or Email.
For Program Fee Information Email: fees@eurotraining.com . Payable by Bank Transfer or Bank Draft. Fee information is available at: http://www.eurotraining.com/fees.html .We do not accept fee payment by Credit Cards.
Program Fee is USD $8900 (€5,900) per participant for a 2 week program and includes Course Materials, Certificate, Refreshments and Lunch. (An additional Service Fee is Charged at Certain Locations including London and Paris)
Accommodation is not included in Program fee. Special rates will be available at venue hotel for the participants.
Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
Refund will not be considered where the participants cancels his registration less than 3 weeks before start of the program. Alternate nominations will be allowed anytime before program start.
All participants are required to fill in Participant Information form - on first day of the program. Each program Undergoes Customarization to Better Meet Participant Present and Future Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
Provisional Registration : You can make a provisional registration by sending us an email – an official registration request can be made within 2 weeks. This will ensure we will reserve a seat. IF THE OFFICIAL REGISTRATION REQUEST IS NOT RECEIVED WITHIN 2 WEEKS OR AT LEAST 2 WEEKS BEFORE PROGRAM START THIS PROVISIONAL REGISTRATION IS AUTOMATICALLY CANCELLED – WE DO REQUEST YOU TO INFORM US ASAP YOU HAVE DECIDED EITHER WAY. All provisional registrations automatically cancel 2 weeks before program start.
Information required for Provisional Registration: Program Title, Location, Dates, Your Organization Name, Your Email Address, Your FAX No and your Mobile Number.
Please note: No Live Voice Requests for Registration or Provisional Registrations.

Quality Assured Administration Management QAM281