Program Overview

This training program provides you an Opportunity to Learn and gain expertise in "How to Improve your Organization/Department/Section Performance!" - Most of the Skills and Expertise provided by Top-Management Consultants for a huge fee…   

This program emphasizes meeting and exceeding internal and external customer expectations. By successfully doing this you will have turned your organization or department into a centre of customer excellence.

A central theme of this program is how to manage-by-fact and avoid reliance on Management by Gut-feeling. The first part will focus on understanding the critical processes going on in your organization and identifying the problem areas for management attention. The second part will focus on developing performance improvement strategies and methodologies relating to the issues discussed in the first part.

This program is intended for a whole range of professionals - Management Analysts, Management Auditors, Department Supervisors and Managers, Engineers, Promising Future Managers, and, Practicing Management Consultants.

Helping You Manage-By-Facts

Not Management-by-Gut-Feeling!!

Program Content

Program Outcomes and Take-Away/s

Euro Training is in the business of  providing practical useful training programs. Programs that

1. Help the participant implement improvements in his organization.
2. Help the participant gain Multi-discipline understanding of the issues so that he can incorporate the needs and expectations of all his stakeholders/ customers in his improvement proposals and actions.
3. Help build a knowledge framework in which job related experience can be caught and remembered as his experience.

Typical participant will take away a personalized action plan for himself, his business unit or his organization on how to apply the program contents to improve performance. The action plan may have two components:

1. A Personal Action Plan
2. A Business Unit/Organizational Action Plan

Benefits to Organization

Sending participant/s to this program will benefit the organization in the following ways

1. Quickly makes the participants competent, effective and productive on his job. Useful especially for
   1. Training New employees
   2. Competency Building in Existing Employees Transferred to a New Assignment
   3. Training Prior to a New Project or Initiative Planned in the Organization
2. Create Competency in the employee to perform his job well. including in relation to
   1. Relevant Technical Knowledge, Skills and Competencies
   2. Organizations' Strategic Objectives
   3. Needs and Expectations of the Stakeholders/ Customers (internal & external)
   4. Good Management Practices
   5. Identifying opportunities to Exceed Stakeholder/ Customer Expectations
3. Create a pool of trained manpower who can cost-effectively disseminate the knowledge to large number of employees inside the organization. This is made possible by Euro Training's unique easy to understand and use methodology based on Checklist & Quality Assurance Approaches.
4. Euro Training Instructors often act as mentors for your trained employees. A most effective way to ensure effective competency development and application by your motivated staff. We do have consultants available across Americas, Europe, Asia and Africa (Please inquire about our post program mentoring plans)

Participant Individual Career Benefits

1. You gain a multi-discipline understanding of the issues. Meaning when you make proposals and decisions on your related job you will keep in mind the needs and expectations of ALL the stakeholders/ customers (internal & external)
2. The action plan you take away will help you make a difference in your business unit or organization. This difference when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.
3. Understanding and acting with understanding of the Needs and Expectations of your stakeholders/ customers is known to  to enhance Job Satisfaction and reduce Monday Morning Blues.
4. As one of your stakeholders/ customers is Executive Management, therefore the program ensures you will know the Strategic Imperatives that Drive the Organization's Efforts in your relevant job area. In the process enabling you to make a leadership contribution.

This Program is Intended for…

Those new to the field take away a good multi-discipline understanding of the issues involved in the program works. It helps them become productive quickly and builds in them a knowledge framework that will help identify, understand, classify and remember on the job experiences in his memory.

More experiences participants take-away an individualized action plan as mentioned elsewhere in this technical sheet.

Implementation Teams: This program can be used to train implementation teams where...

1. a new project or initiative being started in your organization

2. a new strategic focus is being initiated

3. just prior to a Consultant being hired to advise the organization.

Each participant will take away a memorable and potentially life changing experience from the program.

No limitations are being placed on who can attend. If you are interested in the Program Outcomes and Takeaways, or, feel you can benefit from the Organizational and Personal Benefits mentioned above - You are Invited to Register for this Program. Program Instructors have the knowledge, experience and access to resources required to customize the program to the specific job related needs of each program group.

This program is intended for a whole range of professionals - Management Analysts, Management Auditors, Department Supervisors and Managers, Engineers, Promising Future Managers, and, Practicing Management Consultants. They would typically be looking to become quickly productive in their department or they could be attending so that they can Implement Quality Assurance, ISO9001:2010, Continuous Improvement or TQM in their Department.

Typical participants will be Finance, MIS, Audit, BIS, Executives, TQM and Quality Professionals and Managers. Department Managers, Executives, MBA’s, Analysts, Management Consultants, Auditors, Productivity Quality Team Members, Assessment Teams, ISO9001:2010 Teams, TQM Teams, BPR Teams, Key Management Assistants & those professionals being considered for promotion to senior management positions.

When Experienced Professionals attend this program they gain insight into the Current Best Practices and Tools - this enables them to implement improvements in their work and that of their departments.

When new entrants attend this program they become productively very quickly and start meaningful and informed contribution to their department work. 

Language of  Instruction

Unless otherwise stated the program instruction is in Standard Day-to-Day English. Participants can request the instructor to provide a program vocabulary which will ensure they have no problem understanding the content.

Other language versions are being developed by our consultants and regional partners including program in French, German, Spanish and Arabic. Please do contact us for your specific language needs.

Registration Recommendations

Team Nominations: Since the program aims to ensure the participants have his individualized improvement plan at the end of the program, and foreseeing the effort involved, anticipating resistance and implementation requirements it is recommended that the organization nominate at least two participants together (three will be more desirable to allow for attrition) for this program.

It is anticipated that these 2 or more participants will work together as a team or provide mutual support in order to implement the action plan.

Single nominations will also be accepted for the program. Single nominations are typically used  to:-

1. Develop personnel skills in Critical Skills and Methodologies covered in this program.

2. Audit this program for deciding its content and methodology's effectiveness in meeting your organizational needs

3. Train individuals for Leadership Roles in Business unit or department. Here this program will help the participant coach and lead his team in these Critical Skills and Methodologies. (Program does not typically cover coaching skills but provides the related technical  understanding in an easy to communicate manner. )

Prerequisites and Program Pre-Preparation

This program has only one prerequisite: A willingness to learn.

This program is in English. The participant should understand spoken English.

If you wish to study the program materials before the program these can be obtained by payment of half the program fee. Whenever you attend a deduction of this amount will be allowed from payable program fee. Please note this offer is available only to Corporate Customers.

On completion participants will be awarded a "Certificate of Successful Completion".
Program Instructor may decide to award a Letter of Recommendation for High Performers during the program.