Front Office Management, Help Desk Management, eServices and Customer Satisfaction Management



4 Week Professional Certification Workshops

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Program Code PROGRAM TITLE (View Online Brochure) Print QUERY BY EMAIL
ACC701-4 Implementing Automation and Productivity Enhancement in Your Customer Care Unit
AEN701-4 Implementing Automation and Productivity Enhancement in Your Municipality Services Unit
AEO701-4 Implementing Automation and Productivity Enhancement in Your Executive Office
AHD701-4 Implementing Automation and Productivity Enhancement in Your Help Desk Unit
AHU701-4 Implementing Automation and Productivity Enhancement in Your Help Desk Unit
AMU701-4 Implementing Automation and Productivity Enhancement in Your Municipality Services Unit
BCC701-4 Implementing Good Management Practices in Your Customer Care Unit
BEN701-4 Implementing Good Management Practices in Your Municipality Services Unit
BEO701-4 Implementing Good Management Practices in Your Executive Office
BHD701-4 Implementing Good Management Practices in Your Help Desk Unit
BHU701-4 Implementing Good Management Practices in Your Help Desk Unit
BMU701-4 Implementing Good Management Practices in Your Municipality Services Unit
BPO820-4 Business and IT Process Outsourcing - Management Skills
CCM400-4 Call Centre Management - Own or Outsourced
CSM420-4 Customer Service Management
CSP904-4 Step-by-Step Understanding and Implementation of Customer Satisfaction Initiatives
EHD602-4 Helpdesk Planning, Management and Improving Customer Services
ESD590-4 Executive Secretary Development
FCC701-4 Reducing Budgets by 15%+ without Impacting Service Quality in Your Customer Care Unit
FEN701-4 Reducing Budgets by 15%+ without Impacting Service Quality in Your Municipality Services Unit
FEO701-4 Reducing Budgets by 15%+ without Impacting Service Quality in Your Executive Office
FHD701-4 Reducing Budgets by 15%+ without Impacting Service Quality in Your Help Desk Unit
FHU701-4 Reducing Budgets by 15%+ without Impacting Service Quality in Your Help Desk Unit
FMU701-4 Reducing Budgets by 15%+ without Impacting Service Quality in Your Municipality Services Unit
HCC701-4 Implementing Employee Motivation & Reward Systems in Your Customer Care Unit
HDT583-4 Help Desk Technologies and Processes
HEN701-4 Implementing Employee Motivation & Reward Systems in Your Municipality Services Unit
HEO701-4 Implementing Employee Motivation & Reward Systems in Your Executive Office
HHD701-4 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
HHU701-4 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
HMU701-4 Implementing Employee Motivation & Reward Systems in Your Municipality Services Unit
ITP522-4 Office Productivity Improvement Technologies and Implementation Strategies
ITS470-4 IT Service Outsourcing Best Practices
JTW901-4 Effective Technical Writing and Presentation Skills
JTW902-4 Advanced Effective Technical Writing and Presentation Skills
MGB770-4 Good and Best Practices that Help Reduce Costs and Increase Internal and External Customer Satisfaction
MSA870-4 Systematic Approach to Do it Right First Time - Improving Customer Satisfaction and Reducing Costs
PEM680-4 Public Event Management
PRT645-4 Public Relations IT Tools and Methods
QCF602-4 Setting Up a Customer Focused Management System
QCM682-4 Effectively Managing Contracted-Out Manpower and Services
QKM814-4 Knowledge Management System for Your Customer Service Excellence
QKM834-4 Knowledge Management System for Your Public Relations Department
RMT423-4 Reputation Management - Team, Department or Organizational
XRM965-4 Customer Satisfaction- Risk Management