Euro Training Limited Training Programs, Workshops and Professional Certifications
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Leveraging the Best of Digital Transformation, Data Analytics, AI & ChatGPT

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MSA870-4
4 Week Professional Certification Workshop

Certified "Customer Satisfaction & Delight" Professional & Coach

Building Professional Certification Skills & Competencies in

  1. Understanding & Meeting Customer Needs & Real Needs
  2. Understanding & Implementing Meeting Customer Expectations
  3. Identifying Opportunities for Exceeding Customer Expectations through Value Engineering
  4. Setting-up Real Time and Proactive Customer Satisfaction Measurement & Action Systems
www.eurotraining.com/bro/msa870-4.php

Training Dates Certification Programs

3-28 Sept 17
(Dubai, UAE)
10 Sept-5 Oct 17
(Dubai, UAE)
17 Sept- 12 Oct 17
(Dubai, UAE)
24 Sept- 19 Oct 17
(Dubai, UAE)
1-26 Oct 17
(Dubai, UAE)
8 Oct-2 Nov 17
(Dubai, UAE)
15 Oct-10 Nov 17
(Dubai, UAE)
22 Oct- 16 Nov 17
(Dubai, UAE)
29 Oct-23 Nov 17
(Dubai, UAE)
5-30 Nov 17
(Dubai, UAE)
12 Nov-7 Dec 17
(Dubai, UAE)
19 Nov-14 Dec 17
(Dubai, UAE)
26 Nov-21 Dec 17
(Dubai, UAE)
3-28 Dec 17
(Dubai, UAE)
10 Dec 17- 4 Jan 18
(Dubai, UAE)
17 Dec 17- 11 Jan 18
(Dubai, UAE)
24 Dec 17-18 Jan 18
(Dubai, UAE)
31 Dec 17 - 25 Jan 18
(Dubai, UAE)

Useful Links


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What is Covered in this Program?

  1. Today Many of the Customer Interfaces have Gone Electronic. But the Importance of Meeting and Exceeding Customer Expectations has Not Diminished. Those of us who are paying less attention to Customer Needs and Expectations are doing so at their own peril. The impact of the Customer Dissatisfaction may be explained away as Changed Customer Needs or Behavior but again at our own peril. Failure to give attention to Customer Expectations will give opportunity to the competitors to do so easily and walk away with your customers, you may then never see those customers again. This program will show this is also the right time to do things to Exceed Customer Expectations at little or No Marginal Costs.
  2. This program follows a systematic approach to Improve Customer Satisfaction and Aims to use Every Opportunity to Cost Effectively Delight the Customer. The program achieves this through developing skills and competencies in Analyzing and Understanding Changing Customer Needs, Real Needs and Expectations. This program uses Value Engineering to identify New Opportunities to Create Unexpected Value for Customer in these Pandemic times and thereby delight him.
  3. This program will develop skills and competencies for Identifying your Customers, Investigating and Determining their Changing Needs, and, Finding their Real Needs & Expectations. The program discusses how to analyze which Expectation can be Cost Effectively Met or Exceeded and which of the expectations that will be met in the Strategic Timeframe. Participant will understand the choice of expectations to be met, will take into account the need to meet competitor service, develop product and service differentiation, and strategy to sustain competitive advantage in the strategic timeframes.
  4. This program uses many key skills and methodologies including Value Engineering, differentiation and sustaining product or service differentiation. A key program methodology will discuss the systematic ways for Real Time Monitoring of Customer Satisfaction and Proactively Converting Customer Dissatisfaction into Exceeded Expectations.
  5. All the Skills and Competencies will be developed in an easy-to-understand step-by-step methodology. Participants will go away with ready to implement action plans for Improving Customer Satisfaction and Delighting their Internal or External Customers.
  6. This program Builds the Skills & Competencies through Developing and Implementing Hands on practice workshops, Deeper Insights, Good Management Practices, Benchmarked Best Practices, Standard Operating Procedures for Work Processes, Organization and Stakeholder Expectations based Key Performance Indicators KPIs, Systematic Performance Evaluation of KPIs, Leveraging Data Analytic Systems to Develop Meaningful Performance Dashboards, Leveraging Data Analytics to Develop Decision Support Insights, Leveraging Data Analytics to Develop Proactive Early Identification of Problems & Opportunities, Developing a Knowledge Management Systems to Support Decisions; Developing Professional Skills & Competency System to Brief, Coach and Train Professionals; Professional Certification Tests & Interviews to Quality for Professional Certification; Program Recommendations, and, Preparing a Detailed Personalized Improvement Action Plan.

Who Should Attend?

  1. This program is intended for Everyone. It does not matter what role you play in the organization. It does not matter whether you deal with Internal Customers or External Customers or other Stakeholders.
  2. Of course, it may be natural for your organization to want to send Customer Facing Staff, Professionals and Managers first to this program. Another set of employees who need to be prioritized to attend this program are Internal and External Project Teams. On projects this methodology will improve communications, negotiations, coordination, and problem solving. Sending External Customer Facing team members together to attend this program is a recommended strategy, this will increase program application effectiveness.

Program Content & Modules

Certified "Customer Satisfaction & Delight" Professional & Coach


  1. For Day-by-Day Training Schedule Please Email msa870-4@EuroTraining.com

MAKE YOUR CAREER MOVE

Enhance your Academic Qualifications with Certified, Validated, Marketable, Professional Performance & Credibility


Euro Training Professional Certification Training Programs are Providing
  1. Knowhow and Technology Transfer to the Participants.
  2. Building Job Oriented Understanding, Competencies & Process Knowledge.
  3. Domain Multi-discipline understanding that Improves Performance, Credibility and Respect
  4. Competencies that Enable Superior Performance, Promotion, Career Advancement and Respect among Peers

Typical Certification Workshop Participant Takeaways
  1. A-Z Knowhow and Step-by-Step Process Knowledge
  2. A Customized Detailed Action Plan to apply the Program Knowledge to Work.
    The detailed Action Plan and Implementation Plans you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your job, team, business unit or organization.
    This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.

Benefits for Organization Sponsoring Participants

(Made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, knowledge management, Data Analytics approach)
  1. Improved Performance through
    • Effectiveness (doing right first time by considering all key stakeholders), Efficiency (applying good practices), Goal Achievement (KPIs)
    • Customer Satisfaction
    • Strategic Alignment
  2. Multi-discipline Empowered Employee
    • Multi-Stakeholder Focus
    • Customer Focus
    • Operational Focus
    • Strategic Focus
    • Management by Facts (Data Analysis & Performance Evaluation)
  3. Employees Leveraging the Multi-Disciplines for doing the job right first time, by taking following aspects into consideration before decision making...
    Business Needs, Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understanding Risks, Leveraging Contingency Plans, Actions that Increase Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Develop Key Performance Indicators, Develop a Meaningful Performance Evaluation System, Leveraging Data Analytic Opportunities, Leveraging Artificial Intelligence Opportunities, Developing a Decision Support Knowledge System, Internal Business Unit Training System, Internal Employee Certification System .... (and more multi-discipline aspects)
  4. Creating a Professionally Certified Pool of Domain Mentors, Coach & Trainers who have access to the required resources from the Developed Knowledge System. Also Also helping create internal multi-level job competency certification system.

Participant Career & Life Benefits
Gained by Attending this Professional Certification Program

  1. Job Satisfaction that will come when satisfying your customers
  2. Respect that will come when you are Recognized by your Peers
  3. Promotion that will come from your Better Job Performance, Making Improvements and Convincing Performance Review Handling
  4. Career Advancement that will come from your increased Employability through Convincing Competency Display in Resume and Interviews, Improvement Ideas, Implemented Improvements & Validated Certification

Registration Form

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Optional Fields


Registration Information
4 Week Professional Certification Training Program

  1. To register: Please send us an official letter confirming registration (on organizational letterhead). Also send us a completed registration form ?electronically fill-able is at- available at http://www.eurotraining.com/etl-reg-4w.doc You can request or registration form by Emailing regn@eurotraining.com and eurotraining@gmail.com
  2. For Program Fee Information Email: fees@eurotraining.com . Fees are Payable by Bank Transfer or Bank Draft. Fee information is also available at: http://www.eurotraining.com/fees.php .
  3. Program Fee is
    • 4 week (120 hrs)
      At Dubai, Kuwait, New Delhi, Qatar £13,990 (USD $17,800) per participant.
      At London, US Locations, Europe, Malaysia, Singapore £15,389 (USD $19,580) per participant.
      Online eTraining Fee £6,000 (USD $7,500) per participant.
    • and includes Course Materials, Certificate, Refreshments and Lunch (classroom programs). www.eurotraining.com/admin/fees.php)
  4. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the class room training program participants.
  5. Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Refund will not be considered where the participants cancels his registration less than 3 weeks before start of the program. Alternate nominations will be allowed anytime before program start. In case of exceptional hardship or emergency participant may be allowed to attend at another location.
  7. All participants are required to fill in Participant Information form - on first day of the program. Each program Undergoes Customization to Better Meet Participant Present and Future Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  8. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  9. Provisional Registration : You can make a provisional registration request by sending us an email with an official provisionsl registration request this will ensure we will reserve a seat for you for 14 days. After this you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Confirmation if registration is not confirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way. Please note All provisional registrations automatically cancel 2 weeks before program start unless confirmed.
  10. Information required for Provisional Registration: Program Title, Location, Dates, Your Organization Name, Your Email Address, Your FAX No and your Mobile Number.


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Euro Training Limited

Whatsapp USA to +15512411304

hmiller@EuroTraining.com | EuroTraining@gmail.com | regn@EuroTraining.com