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Advanced Call & Contact Centre Strategies, Processes & Skills
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Advanced Customer-Centric Service Culture Strategies, Processes & Skills
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Customer Management using Data Analytics, BI & AI
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Call & Contact Centre Strategies, Processes & Skills
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Customer Focus for Front-Line Managers/Supervisors
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Customer Focused IT Department Management
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Customer Management Strategies, Processes & Skills
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Customer Satisfaction-Risk Management
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Customer Service Management
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Customer-Centric Service Culture Strategies, Processes & Skills
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Implementing Good Management Practices in your Executive Office
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Implementing Good Management Practices in your Help Desk Unit
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Setting Up a Customer Focused Management System
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Step-by-Step Understanding and Implementation of Customer Satisfaction Initiatives
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Systematic Approach to Do it Right First Time - Improving Customer Satisfaction & Reducing Costs
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Customer Management & Building Loyalty
