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Each program participant will get 1 year free individual license access to a Program Domain Specific AI System to Answer his job related queries

QCF602-1

1 Week Online Instructor Lead Training Program

Ai Leveraged Customer Focused Management
of Your Organization or Department

Building Skills in

  1. Understanding Customer Needs & Expectations

  2. Understanding What Exceeds Customer Expectations

  3. Identifying Value for the Customer

  4. Leveraging Data Analytics & Artificial Intelligence to Proactively Understand Customer Satisfaction or Dissatisfaction

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1 Week Training Programs

1 Week On-Line Training Programs
1st & 3rd Monday of Month



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What is Covered in this Program?

  1. Delight the Customer. Create Unexpected Value for the Customer. Understand Customer Needs and Expectations.
  2. Identify What Exceeds Customer Expectations. Recognize and Deliver Customer Value. Leverage Data Analytics and AI for Customer Insights.
  3. Establish Processes for Customer Satisfaction. Gain Early Customer Feedback.
  4. Differentiate Between Needs, Real Needs, and Expectations. Implement Best Practices for Customer Engagement.
  5. Proactively Address Customer Dissatisfaction. Develop Ideas to Exceed Customer Expectations.
  6. Build Career Success Through Customer Focus. Prevent Negative Customer Experiences.

Who should Attend?

  1. This program is intended for all Internal and External Customer Facing Employees in your Department or Organization.
  2. Our definition of Customer is anyone who uses your product or service or interacts with others in any manner, each and every employee is an internal customer of other employees and vice versa. Therefore each and every employee of each and every department in your organization can benefit from this program.

PROGRAM CONTENT
(Ai & Data Analytics Leveraged)

Ai Leveraged Customer Focused Management
of Your Organization or Department


  1. The Customer-focused Management Approach
  2. Problems Created by Dissatisfied Customers
  3. Advantages of Satisfied Customers
  4. Advantages of Delighted or Exceeded Expectation Customers
  5. Identifying your Internal & External Customers
  6. Prioritizing your Customer Groups
  7. For each Customer Group What are their Needs
  8. For each Customer Group what are their Real Needs
  9. For each Customer Group What are their Expectations
  10. Which Needs & Expectations of each group we will try and Meet based on our Strategy and Resources
  11. Which Expectations we do not plan to spend resources to try and meet just now (not our strategy)
  12. What are the Processes we need to Implement (or subprocesses to include in existing processes) to Meet Each Need, Real Need or Expectation
  13. What are the Usual Causes of Customer Dissatisfaction? Or What Processes if we do not have can lead to Customer Dissatisfaction?
  14. Good Practices Processes - those that ensure promised Quality of Product or Service will be Provided, an in the manner expected by the Customer or our Commitment.
  15. Processes for Changing Customer Expectations
  16. Understanding when the Customer Feels Delighted or his Expectation Exceeded?
  17. Analytical Methods to Identify Possible Methods to Exceed Customer Expectations or Delight the Customer
  18. Benchmarking Ideas for Exceeding Customer Expectations
  19. Advanced Data Analytics and Artificial Intelligence techniques to Identify Opportunities for Meeting and Exceeding Customer Expectations
  20. Training your Staff for Meeting Customer Expectations
  21. Training your Staff for Exceeding Customer Expectations
  22. Setting up a Culture of Meeting & Exceeding Customer Expectations
  23. Know What Customers Want: Listening to Internal & External Customers; Listening to Potential Customers
  24. Determination of Customer Satisfaction and Engagement: Satisfaction and Engagement; Satisfaction Relative to Competitors; Dissatisfaction
  25. Building Relationships with Internal & External Customers:

    (1) Relationship Management

    (2) Complaint Management

    (3) Understanding
  26. Program Recommendations & Next Steps
  27. Participant Customized Outline Action Plan

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 AI Assisted Electronic Document, eLibrary & Knowledge Management Best 1 Week Training Programs in Dubai San Francisco London New York Paris Rome Kuala Lumpur Singapore New Delhi Barcelona BerlinQCF602-1 Ai Leveraged Customer Focused Management of Your Organization or Department

Why Euro Training USA Limited?
  1. We are your dependable source for Ai Knowhow and Human Resource Development for your Business Unit.
  2. When you are looking for Job Related Understanding, Ai Leveraging Opportunities, Practical Understanding, Strategic View, Operational Excellence, Customer Focus these Training Programs from Euro Training should be your First Choice!!
  3. We are also No. 1 in Incorporating Latest Technologies, Good & Best Management Practices in Our Training Programs!!

Training Programs Typically Cover
Based on Program Duration
Domain Knowhow  |  Reviewing & Validating AI Outputs  |  Trainer of AI Systems  |  Interrogating AI Systems  |  Helping participant transform into a 20 year Experienced Inter-Discipline Domain Professional  |  Leveraging the Best of Digital Transformation  |  Best of Data Analytics  |  Best of Current Artificial Intelligence Opportunities  |  Each program participant will get 1 year free individual license access to a Program Domain Specific AI System to Answer his job related queries

Expert Centers


BOT-PPP Projects | Contracts-Drafting-Claims | Customer Focus | District Cooling | eDocument Management & eLibrary | Innovation | Logistics | Operational Audit | Maintenance | Management & Leadership | Mergers & Acquisitions | Intellectual Property | Project Management | Renewable Energy Solar | Corporate Security & Safety | Water & Waste-Water Treatment | Water Desalination |


General Manager
Training & Development

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Euro Training USA Limited

Whatsapp USA: +15512411304

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