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CFM405-1
1 Week Training Program

Customer Focused Front-Line Professional Skills

Building Skills & Competencies in

  1. What Satisfies Customers & Stakeholders?
  2. Methodology to Understand Customer Needs, Real Needs & Expectations
  3. Planning & Operational Implemenation of Customer Focused Management
  4. Real-Time & Proactive Customer Satisfaction Measurement & Remedial Actions
www.eurotraining.com/bro/cfm405-1.php

1 Week Training Programs

2-6 April 17
(Kuwait)
9-13 April 17
(Dubai, UAE)
9-13 April 17
(Singapore )
16-20 April 17
(Dubai, UAE)
16-20 April 17
(New Delhi, India )
17-21 April 17
(Accra, Ghana)
23-27 April 17
(Dubai, UAE)
23-27 April 17
( Doha, Qatar)
30 April-4 May 17
(Dubai, UAE)
30 April-4 May 17
(Kuwait)
7-11 May 17
(Dubai, UAE)
7-11 May 17
(New York, USA)
14-18 May 17
(Dubai, UAE)
14-18 May 17
(Los Angeles, CA, USA)
21-25 May 17
(Dubai, UAE)
22-26 May 17
(Orlando, FL, USA)
22-26 May 17
(Toranto, Canada)
28 May-1 June 17
(Dubai, UAE)
28 May-1 June 17
(New York, USA)
4-8 June 17
(Dubai, UAE)
4-8 June 17
(London, UK)
11-15 June 17
(Dubai, UAE)
11-15 June 17
(Barcelona, Spain)
18-22 June 17
(Dubai, UAE)
18-22 June 17
(New York, USA)
25-29 June 17
(Dubai, UAE)
25-29 June 17
(Los Angeles)
2-6 July 17
(Dubai, UAE)
2-6 July 17
(New York, USA)
9-13 July 2017
(London, UK)
9-13 July 17
(Dubai, UAE)
9-13 July 17
(Doha, Qatar)
16-20 July 17
(Dubai, UAE)
16-20 July 17
(Kuwait)
23-27 July 17
(Dubai, UAE)
23-27 July 17
(New Delhi, India)
30 July-3 Aug 17
(Dubai, UAE)
30 July-3 Aug 17
(Singapore)
6-10 Aug 17
(Dubai, UAE)
6-10 Aug 17
(Kuala Lumpur)
13-17 Aug 17
(Dubai, UAE)
13-17 Aug 17
(New York, USA)
20-24 Aug 17
(Dubai, UAE)
20-24 Aug 17
(Los Angeles, CA, USA)
27-31 Aug 17
(Dubai, UAE)
27-31 Aug 17
(Houston, USA)
3-7 Sept 17
(Dubai, UAE)
3-7 Sept 17
(Orlando, FL, USA)
10-14 Sept 17
(Dubai, UAE)
10-14 Sept 17
(New York, USA)
17-21 Sept 17
(Dubai, UAE)
17-21 Sept 17
(London, UK)
24-28 Sept 17
(Dubai, UAE)
24-28 Sept 17
(Madrid, Spain)
1-5 Oct 17
(Dubai, UAE)
1-5 Oct 17
(Valencia, Spain)
8-12 Oct 17
(Dubai, UAE)
8-12 Oct 17
(Limassol, Cyprus)
15-19 Oct 17
(Dubai, UAE)
15-19 Oct 17
(Istanbul, Turkey)
22-26 Oct 17
(Dubai, UAE)
22-26 Oct 17
(New Delhi)
29 Oct-2 Nov 17
(Dubai, UAE)
29 Oct-2 Nov 17
(Doha, Qatar)
5-9 Nov 17
(Dubai, UAE)
5-9 Nov 17
(Kuwait)
12-16 Nov 17
(Dubai, UAE)
12-16 Nov 17
(New York, USA)
19-23 Nov 17
(Dubai, UAE)
19-23 Nov 17
(Houston, USA)
26-30 Nov 17
(Dubai, UAE)
26-30 Nov 17
(Orlando, FL, USA)
3-7 Dec 17
(Dubai, UAE)
3-7 Dec 17
(Los Angeles, CA, USA)
10-14 Dec 17
(Dubai, UAE)
10-14 Dec 17
(San Francisco, USA)
17-21 Dec 17
(Dubai, UAE)
17-21 Dec 17
(London, UK)
24-28 Dec 17
(Dubai, UAE)
24-28 Dec 17
(New York, USA)
31 Dec 17 - 4 Jan 18
(Dubai, UAE)
31 Dec 17 - 4 Jan 18
(Limassol, Cyprus)

Useful Links


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What is covered in this Program?

  1. This Training Build Understanding, Skills for Analyzing and Implementing Customer satisfaction in your Organization, Business Unit and Job Performance. Customers include Internal Customers, External Customers, Investors and other Stakeholders. Satisfying the Customers includes meeting the Customer’s

    (1) Stated Needs,
    (2) Real Needs,
    (3) Expectations and
    (4) Exceeding customer’s Expectations.

    Customer’s may not be experts on the item or service they want from you. They look to you to use your perceived or real expertise to solve their problem. In-fact, not just solve the problem, but they may expect you will add value to their Products and Services. Maybe , we need to go one step further and ensure our product or service will also help the customer meet his strategies, mission and vision.
    This program will discuss Good and Best Practice methodologies to do all the above and more,

    What happens if we are unable to provide Customer Satisfaction? Failure to meet the above needs will lead to

    (1) the Customer Not Buying your Product or Service,
    (2) Customer saying bad things about your performance to others including maybe management,
    (3) Perception of your Business Unit as a Team will suffer,
    (4) Your Job Satisfaction levels will drop,
    (5) Build Stress in the Work Environment.

    This program discuss methodologies to avoid the above effects of dissatisfaction, and will discuss Novel Methods to Convert Dissatisfied Customers into Exceeded Expectations Customers ... However improbable it may sound to you now. Program will also discuss: Customer Focused Operational & Management Practices; Understanding and Meeting Customer Expectations; Customer Satisfaction Processes; Best Benchmarked Practices for Customer Delight; Strategic Alignment for Management Customer Satisfaction; and, Customer Focus Measurement Key Performance Indicators.
  2. This program provides the participant the knowledge and practical skills to understand, analyze and implement Customer Satisfaction and Delight in this New Covid 19 Hybrid Digitized Business Environment.

    This program will introduce the participants to and discuss best implementation and Audit Methodologies for comparing your Customer Satisfaction performance to

    (1) International Industry Standards,
    (2) Good Operational & Management Practices,
    (3) Best Benchmarked Practices,
    (4) Customer Oriented Value Engineering,
    (5) Service Differentiation, and,
    (6) Other Strategic Methods.

    Participant will take away a detailed understanding of the step-by-step methodology for identifying and implementing the above practices in his business Unit, Team, department and organization.

    This program further includes Hands on workshops, Deeper Insights into Discussed Modules, Good Management Practices, Benchmarked Best Practices, Standard Operating Procedures for Work Processes, Organization and Stakeholder Expectations based Key Performance Indicators KPIs, Systematic Performance Evaluation of KPIs, Leveraging Data Analytic Systems to Develop Meaningful Performance Dishboards, Leveraging Data Analytics to Develop Decision Support Insights, Leveraging Data Analytics to Develop Proactive Early Identification of Problems & Opportunities, Developing a Knowledge Management Systems to Support Decisions; Developing Skills & Competency System to Brief, Coach and Trains; Certification Tests & Interviews to Quality for Certification; Program Recommendations, and, Preparing a Detailed Personalized Improvement Action Plan.

    This program further includes Hands on workshops, Deeper Insights into Discussed Modules, Good Management Practices, Benchmarked Best Practices, Standard Operating Procedures for Work Processes, Organization and Stakeholder Expectations based Key Performance Indicators KPIs, Systematic Performance Evaluation of KPIs, Leveraging Data Analytic Systems to Develop Meaningful Performance Dishboards, Leveraging Data Analytics to Develop Decision Support Insights, Leveraging Data Analytics to Develop Proactive Early Identification of Problems & Opportunities, Developing a Knowledge Management Systems to Support Decisions; Developing Skills & Competency System to Brief, Coach and Trains; Certification Tests & Interviews to Quality for Certification; Program Recommendations, and, Preparing a Detailed Personalized Improvement Action Plan.

Who Should Attend?

  1. This Euro Training Global Limited Program is intended for all Customer Facings, Consultants and Managers. Program will help participant become productive quickly in setting up and managing a Hybrid and Digitized Internal and External Customer Focused Operations.
  2. Euro Training Global Limited recommends This Program for use to train New Hybrid and Digitized Customer Service implementation and improvement teams. This program will also be very useful for training professionals or teams just prior to hiring a consultant to advise the organization on Customer Facing initiatives and Improvements.

Program Content & Modules

Customer Focused Front-Line Professional Skills


  1. For Detailed Program Content Please Email cfm405-1@EuroTraining.com

1 Week Training Program

Outcomes & Takeaways

Euro Training has been providing
  1. Knowhow and Technology Transfer to the Participants. Building relevant Understanding, Competencies & Process Knowledge.
  2. Multi-discipline understanding of Program Topics.
    Means that post program when participant takes decisions, related to his work, participant will automatically and subconsciously consider and take into account (as applicable) Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understand Risks, Actions for Increasing Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Key Performance Indicators, Meaningful Performance Evaluation System, and, Data Analytic Opportunities.
    This type of understanding and habit otherwise develops after years of rich and diverse work experience. (few get this opportunity)
  3. Knowledge Framework outline which will enable the participant to understand and learn the right lessons from his own past, present and future on-the-job experience.
  4. Training that will empower the participant to identify, support and implement improvements in his work area, team, section, department, and organization.
This 1 Week Training Program participant will typically take away...
  1. Program related knowhow, skills, competencies and process knowledge.
    This program will use case studies and benchmarked Good and Best Practices to enhance participant understanding and competencies.
  2. Domain Knowledge and process knowledge.
    The participant will become empowered and should become more Productive, Effective, Efficient, Customer Focused and Strategic Focused.
    At the end of the program, the Participant will prepare a Customized Outline Action Plan which will serve as the roadmap to implement some key improvements in his work area.

Benefits to the Organization Sponsoring Participants to this program

(Benefits made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, easy to understand and apply training methodology that relies on Industry Good and Best Benchmarked Practices)

Participant Individual Career Benefits

  1. First, and most important benefit, is the positive self-esteem that will come from being able to do your work right first time and meet internal and external customer expectations.
  2. Second, the Program developed Understanding, Skills & Competencies will help you successfully present your professional and Team skills at Job Interviews and Internal Performance Evaluation Reviews.
  3. You gain a clear direction for analyzing, proposing and implementing improvements in his work area.
    The outline action plan you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your performance on the job, team, business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job.
  4. Post program when you take decisions related to your work processes you will automatically consider (as applicable): Internal & External Customer Needs and Expectations, Technology Options, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increasing Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and possibly more multi-discipline aspects).

Registration Form

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Optional Fields


Registration Information 1 Week Program

  1. To register: Please send us an official letter confirming registration (on organizational letterhead). Also send us a completed registration form ?electronically fill-able is at- available at http://www.eurotraining.com/etl-reg-1w.doc You can request or registration form by Emailing regn@eurotraining.com and eurotraining@gmail.com
  2. For Program Fee Information Email: fees@eurotraining.com . Fees are Payable by Bank Transfer or Bank Draft. Fee information is also available at: http://www.eurotraining.com/fees.pdf .
  3. Program Fee is
    • 1 week (5 day/30 hrs) Training Program:
      Classroom Training at Dubai, Kuwait, New Delhi, Qatar £4,315 (USD $5,500) per participant.
      At London, US Locations, Europe, Malaysia, Singapore £4,747 (USD $6,050) per participant.
      Online eTraining Fee £2,000 (USD $2,500) per participant.
    and includes Course Materials, Certificate, Refreshments and Lunch (classroom programs). www.eurotraining.com/admin/fees.php)
  4. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the class room training program participants.
  5. Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Refund will not be considered where the participants cancels his registration less than 3 weeks before start of the program. Alternate nominations will be allowed anytime before program start. In case of exceptional hardship or emergency participant may be allowed to attend at another location.
  7. All participants are required to fill in Participant Information form - on first day of the program. Each program Undergoes Customization to Better Meet Participant Present and Future Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  8. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  9. Provisional Registration : You can make a provisional registration request by sending us an email with an official provisionsl registration request this will ensure we will reserve a seat for you for 14 days. After this you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Confirmation if registration is not confirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way. Please note All provisional registrations automatically cancel 2 weeks before program start unless confirmed.
  10. Information required for Provisional Registration: Program Title, Location, Dates, Your Organization Name, Your Email Address, Your FAX No and your Mobile Number.


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hmiller@EuroTraining.com | EuroTraining@gmail.com | regn@EuroTraining.com