Front Office Management, Help Desk Management, eServices and Customer Satisfaction Management



2 Week Training Workshops

Program Code PROGRAM TITLE (View Online Brochure)> Print QUERY BY EMAIL
ACC701-2 Implementing Automation and Productivity Enhancement in Your Customer Care Unit
AEN701-2 Implementing Automation and Productivity Enhancement in Your Municipality Services Unit
AEO701-2 Implementing Automation and Productivity Enhancement in Your Executive Office
AHD701-2 Implementing Automation and Productivity Enhancement in Your Help Desk Unit
AHU701-2 Implementing Automation and Productivity Enhancement in Your Help Desk Unit
AMU701-2 Implementing Automation and Productivity Enhancement in Your Municipality Services Unit
BCC701-2 Implementing Good Management Practices in Your Customer Care Unit
BEN701-2 Implementing Good Management Practices in Your Municipality Services Unit
BEO701-2 Implementing Good Management Practices in Your Executive Office
BHD701-2 Implementing Good Management Practices in Your Help Desk Unit
BHU701-2 Implementing Good Management Practices in Your Help Desk Unit
BMU701-2 Implementing Good Management Practices in Your Municipality Services Unit
BPO820-2 Business and IT Process Outsourcing#-#Management Skills
CCM400-2 Call Centre Management#-#Own or Outsourced
CSM420-2 Customer Service Management
CSP904-2 Step-by-Step Understanding and Implementation of Customer Satisfaction Initiatives
EHD602-2 Helpdesk Planning, Management and Improving Customer Services
ESD590-2 Executive Secretary Development
FCC701-2 Reducing Budgets by 15%+ without Impacting Service Quality in Your Customer Care Unit
FEN701-2 Reducing Budgets by 15%+ without Impacting Service Quality in Your Municipality Services Unit
FEO701-2 Reducing Budgets by 15%+ without Impacting Service Quality in Your Executive Office
FHD701-2 Reducing Budgets by 15%+ without Impacting Service Quality in Your Help Desk Unit
FHU701-2 Reducing Budgets by 15%+ without Impacting Service Quality in Your Help Desk Unit
FMU701-2 Reducing Budgets by 15%+ without Impacting Service Quality in Your Municipality Services Unit
HCC701-2 Implementing Employee Motivation & Reward Systems in Your Customer Care Unit
HDT583-2 Help Desk Technologies and Processes
HEN701-2 Implementing Employee Motivation & Reward Systems in Your Municipality Services Unit
HEO701-2 Implementing Employee Motivation & Reward Systems in Your Executive Office
HHD701-2 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
HHU701-2 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
HMU701-2 Implementing Employee Motivation & Reward Systems in Your Municipality Services Unit
ITP522-2 Office Productivity Improvement Technologies and Implementation Strategies
ITS470-2 IT Service Outsourcing Best Practices
JTW901-2 Effective Technical Writing and Presentation Skills
JTW902-2 Advanced Effective Technical Writing and Presentation Skills
MGB770-2 Good and Best Practices that Help Reduce Costs and Increase Internal and External Customer Satisfaction
MSA870-2 Systematic Approach to Do it Right First Time#-#Improving Customer Satisfaction and Reducing Costs
PEM680-2 Public Event Management
PRT645-2 Public Relations IT Tools and Methods
QCF602-2 Setting Up a Customer Focused Management System
QCM682-2 Effectively Managing Contracted-Out Manpower and Services
QKM814-2 Knowledge Management System for Your Customer Service Excellence
QKM834-2 Knowledge Management System for Your Public Relations Department
RMT423-2 Reputation Management#-#Team, Department or Organizational
XRM965-2 Customer Satisfaction-Risk Management