General Business Skills, Front Office Management, Help Desk Management, eServices & Customer Satisfaction Management - Certifications, Training Workshops, Seminars at San Francisco, Dubai, New York, London, Kuala Lumpur, New Delhi, Qatar, Kuwait, Paris, Istanbul, Abu Dhabi

2 Week Workshops	1 Week Training	Email
Administration Office Management Processes & Skills	OSM521
Advanced Effective Technical Writing and Presentation Skills	JTW902-2
Business and IT Process Outsourcing - Management Skills	BPO820-2
Call Centre Management - Own or Outsourced	CCM400-2
Customer Satisfaction-Risk Management	XRM965-2
Customer Service Management	CSM420-2
Effective Technical Writing and Presentation Skills	JTW901-2
Effectively Managing Contracted-Out Manpower and Services	QCM682-2
Executive Secretary Development	ESD590-2
High Performing Executive Assistant Processes & Skills	OEA522
IT Service Outsourcing Best Practices	ITS470-2
Office Productivity Improvement Technologies and Implementation Strategies	ITP522-2
Public Event Management	PEM680-2
Public Relations IT Tools and Methods	PRT645-2
Reputation Management - Team, Department or Organizational	RMT423-2
Setting Up a Customer Focused Management System	QCF602-2
Step-by-Step Understanding and Implementation of Customer Satisfaction Initiatives	CSP904-2
Strategic Skills for Executive Secretaries	OST523
Systematic Approach to Do it Right First Time - Improving Customer Satisfaction and Reducing Costs	MSA870-2

Good & Best Practices for Front & Back Office Management