Euro Training Limited Training Programs, Workshops and Professional Certifications

2 Week Training Workshops
Providing Future Micro-Competencies for Leveraging the Best of Digital Transformation, Data Analytics and Artificial Intelligence AI

Audio version brochure
MSA870-2
2 Week Training Workshop

"Customer Satisfaction & Delight" Professional Skills

Building Hands-on Skills & Competencies in

  1. Understanding & Meeting Customer Needs & Real Needs
  2. Understanding & Implementing Meeting Customer Expectations
  3. Identifying Opportunities for Exceeding Customer Expectations through Value Engineering
  4. Setting-up Real Time and Proactive Customer Satisfaction Measurement & Action Systems
www.eurotraining.com/bro/msa870-2.php

2 Week Training Workshops

2-13 April 17
(Kuwait)
9-20 April 17
(Dubai, UAE)
9-20 April 17
(Singapore )
16-27 April 17
(Dubai, UAE)
16-27 April 17
(New Delhi, India )
17-28 April 17
(Accra, Ghana)
23 April-4 May 17
(Dubai, UAE)
23 April-4 May 17
(Doha, Qatar)
30 April-11 May 17
(Dubai, UAE)
30 April-11 May 17
(Kuwait)
7-18 May 17
(Dubai, UAE)
7-18 May 17
(New York, USA)
14-25 May 17
(Dubai, UAE)
14-25 May 17
(Los Angeles, CA, USA)
21 May-1 June 17
(Dubai, UAE)
22 May- 2 June 17
(Orlando, FL, USA)
22 May- 2 June 17
(Toranto, Canada)
28 May-8 June 17
(Dubai, UAE)
28 May-8 June 17
(New York, USA)
4-15 June 17
(Dubai, UAE)
4-15 June 17
(London, UK)
11-22 June 17
(Dubai, UAE)
11-22 June 17
(Barcelona, Spain)
18-29 June 17
(Dubai, UAE)
18-29 June 17
(New York, USA)
25 June-6 July 17
(Dubai, UAE)
25 June- 6 July 17
(Los Angeles)
2-13 July 17
(Dubai, UAE)
2-13 July 17
(New York, USA)
9-20 July 2017
(London, UK)
9-20 July 17
(Dubai, UAE)
9-20 July 17
(Doha, Qatar)
16-27 July 17
(Dubai, UAE)
16-27 July 17
(Kuwait)
23 July-3 Aug 17
(Dubai, UAE)
23 July-3 Aug 17
(New Delhi, India)
30 July-11 Aug 17
(Dubai, UAE)
30 July-11 Aug 17
(Singapore)
6-17 Aug 17
(Dubai, UAE)
6-17 Aug 17
(Kuala Lumpur)
13-24 Aug 17
(Dubai, UAE)
13-24 Aug 17
(New York, USA)
20-31 Aug 17
(Dubai, UAE)
20-31 Aug 17
(Los Angeles, CA, USA)
27 Aug-7 Sept 17
(Dubai, UAE)
27 Aug-7 Sept 17
(Houston, USA)
3-14 Sept 17
(Dubai, UAE)
3-14 Sept 17
(Orlando, FL, USA)
10-21 Sept 17
(Dubai, UAE)
10-21 Sept 17
(New York, USA)
17-28 Sept 17
(Dubai, UAE)
17-28 Sept 17
(London, UK)
24 Sept-5 Oct 17
(Dubai, UAE)
24 Sept-5 Oct 17
(Madrid, Spain)
1-12 Oct 17
(Dubai, UAE)
1-12 Oct 17
(Valencia, Spain)
8-19 Oct 17
(Dubai, UAE)
8-19 Oct 17
(Limassol, Cyprus)
15-26 Oct 17
(Dubai, UAE)
15-26 Oct 17
(Istanbul, Turkey)
22 Oct-2 Nov 17
(Dubai, UAE)
22 Oct-2 Nov 17
(New Delhi)
29 Oct-9 Nov 17
(Dubai, UAE)
29 Oct-9 Nov 17
(Doha, Qatar)
5-16 Nov 17
(Dubai, UAE)
5-16 Nov 17
(Kuwait)
12-23 Nov 17
(Dubai, UAE)
12-23 Nov 17
(New York, USA)
19-30 Nov 17
(Dubai, UAE)
19-30 Nov 17
(Houston, USA)
26 Nov-7 Dec 17
(Dubai, UAE)
26 Nov-7 Dec 17
(Orlando, FL, USA)
3-14 Dec 17
(Dubai, UAE)
3-14 Dec 17
(Los Angeles, CA, USA)
10-21 Dec 17
(Dubai, UAE)
10-21 Dec 17
(San Francisco, USA)
17-28 Dec 17
(Dubai, UAE)
17-28 Dec 17
(London, UK)
24 Dec 17- 4 Jan 18
(Dubai, UAE)
24 Dec 17- 4 Jan 18
(New York, USA)
31 Dec 17 - 11 Jan 18
(Dubai, UAE)
31 Dec 17 - 11 Jan 18
(Limassol, Cyprus)

Useful Links


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What is Covered in this Program?

  1. During these Epidemic Times Many of the Customer Interfaces have Gone Electronic. But the Importance of Meeting and Exceeding Customer Expectations has Not Diminished. Those of us who are paying less attention to Customer Needs and Expectations are doing so at their own peril.

    The impact of the Customer Dissatisfaction may be explained away as Changed Customer Needs or Behavior but again at our own peril. Failure to give attention to Customer Expectations will give opportunity to the competitors to do so easily and walk away with your customers, you may then never see those customers again.

    This program will show this is also the right time to do things to Exceed Customer Expectations at little or No Marginal Costs.

    This program follows a systematic approach to Improve Customer Satisfaction and Aims to use Every Opportunity to Cost Effectively Delight the Customer. The program achieves this through developing skills and competencies in Analyzing and Understanding Changing Customer Needs, Real Needs and Expectations.

    This program uses Value Engineering to identify New Opportunities to Create Unexpected Value for Customer in these Pandemic times and thereby delight him.
  2. This program will develop skills and competencies for Identifying your Customers, Investigating and Determining their Changing Needs, and, Finding their Real Needs & Expectations.

    The program discusses how to analyze which Expectation can be Cost Effectively Met or Exceeded and which of the expectations that will be met in the Strategic Timeframe.

    Participant will understand the choice of expectations to met will take into account the need to meet competitor service, develop product and service differentiation, and strategy to sustain competitive advantage in the strategic timeframes.

    This program uses many key skills and methodologies including Value Engineering, differentiation and sustaining product or service differentiation.

    Another key methodology will discuss the systematic ways for Real Time Monitoring of Customer Satisfaction and Proactively Converting Customer Dissatisfaction into Exceeded Expectations.

    All the above will be presented to the participants in an easy-to-understand step-by-step methodology.

    Participants will go away with ready to implement action plans for Improving Customer Satisfaction and Delighting their Internal or External Customers.

    This program further includes Hands on workshops, Deeper Insights into Discussed Modules, Good Management Practices, Benchmarked Best Practices, Standard Operating Procedures for Work Processes, Organization and Stakeholder Expectations based Key Performance Indicators KPIs, Systematic Performance Evaluation of KPIs, Leveraging Data Analytic Systems to Develop Meaningful Performance Dashboards, Leveraging Data Analytics to Develop Decision Support Insights, Leveraging Data Analytics to Develop Proactive Early Identification of Problems & Opportunities, Developing a Knowledge Management Systems to Support Decisions; Developing Professional Skills & Competency System to Brief, Coach and Train Professionals; Professional Skills Certification Tests & Interviews to Quality for Professional Skills Certification; Program Recommendations, and, Preparing a Detailed Personalized Improvement Action Plan.

    This program further includes Hands on workshops, Deeper Insights into Discussed Modules, Good Management Practices, Benchmarked Best Practices, Standard Operating Procedures for Work Processes, Organization and Stakeholder Expectations based Key Performance Indicators KPIs, Systematic Performance Evaluation of KPIs, Leveraging Data Analytic Systems to Develop Meaningful Performance Dashboards, Leveraging Data Analytics to Develop Decision Support Insights, Leveraging Data Analytics to Develop Proactive Early Identification of Problems & Opportunities, Developing a Knowledge Management Systems to Support Decisions; Developing Professional Skills & Competency System to Brief, Coach and Train Professionals; Professional Skills Certification Tests & Interviews to Quality for Professional Skills Certification; Program Recommendations, and, Preparing a Detailed Personalized Improvement Action Plan.

Who Should Attend?

  1. This program is intended for Everyone. It does not matter what role you play in the organization. It does not matter whether you deal with Internal Customers or External Customers or other Stakeholders.
  2. Ofcourse, it may be natural for your organization to want to send Customer Facing Staff, Professionals and Managers first to this program.
    Another set of employees who need to be prioritized to attend this program are Internal and External Project Teams. On projects this methodology will improve communications, negotiations, coordination and problem solving. Sending External Customer Facing team members together to attend this program is a recommended strategy, this will increase program application effectiveness.

Program Content & Modules

"Customer Satisfaction & Delight" Professional Skills


  1. For Detailed Program Content Please Email msa870-2@EuroTraining.com

2 Week Training Workshop

Outcomes & Takeaways

Euro Training has been providing
  1. Knowhow and Technology Transfer to the Participants. Building relevant Understanding, Competencies & Process Knowledge.
  2. Multi-discipline understanding of Program Topics.
    Means that post program when participant takes decisions, related to his work, participant will automatically and subconsciously consider and take into account (as applicable) Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understand Risks, Actions for Increasing Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Key Performance Indicators, Meaningful Performance Evaluation System, and, Data Analytic Opportunities.
    This type of understanding and habit otherwise develops after years of rich and diverse work experience. (few get this opportunity)
  3. Knowledge Framework which will enable the participant to understand and learn the right lessons from his own past, present and future on-the-job experience.
  4. Training that will empower the participant to identify, support and implement improvements in his work area, team, section, department, and organization.
This 2 Week Training Workshop participant will typically take away...
  1. Program related detailed knowhow, skills, competencies and process knowledge, and hands on practice on applying some of the key skills.
    This 2 week programs add depth to the program topics covered in the first week, by including additional discussions on (as applicable) Risks, Prioritization, Quality Assurance, Strategic Considerations, Process and Control Automations, Early Warning Systems, Performance Evaluation, Key Performance Indicators, Improvements, Benchmarking, Innovation, Disruptive Innovation, Risk Management, and Work Standardization.
    This program adds more case studies and hands on workshops to help apply what the participant has learnt during the program.
  2. Domain Knowledge, process knowledge, and hands on practice of decisions on actually job situations.
    The participant will become empowered and should become more Productive, Effective, Efficient, Customer Focused and Strategic Focused.
    At the end of the program, the Participant will prepare a Customized Detailed Action Plan which will serve as the roadmap to implement some key improvements in his work area.

Benefits to the Organization Sponsoring Participants to this program

(Benefits made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, easy to understand and apply training methodology that relies on Industry Good and Best Benchmarked Practices)

Participant Individual Career Benefits

  1. First, and most important benefit, is the positive self-esteem that will come from being able to do your work right first time and meet internal and external customer expectations.
  2. Second, the Program developed Understanding, Skills & Competencies will help you successfully present your professional and Team skills at Job Interviews and Internal Performance Evaluation Reviews.
  3. You gain a clear direction for analyzing, proposing and implementing improvements in his work area.
    The detailed action plan you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your performance on the job, team, business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job.
    This program ensures you will learn about and understand the Strategic Alignment Aspects of your job (as relevant) and in the process enable you to understand how to make a leadership contribution in your work area, team, or organization.
  4. Post program when you take decisions related to your work processes you will automatically consider (as applicable): Internal & External Customer Needs and Expectations, Technology Options, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increasing Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Analyze Value Engineering Opportunities, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, Consider Data Analytic Opportunities, Be mindful of Artificial Intelligence Opportunities, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, Consider need to perform Internal Training or Mentoring, Consider need for Setting-up an Internal Employee Certification System .... (and more multi-discipline aspects).

Registration Form

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Optional Fields


Registration Information 2 Week Training Workshop

  1. To register: Please send us an official letter confirming registration (on organizational letterhead). Also send us a completed registration form ?electronically fill-able is at- available at http://www.eurotraining.com/etl-reg-2w.doc You can request or registration form by Emailing regn@eurotraining.com and eurotraining@gmail.com
  2. For Program Fee Information Email: fees@eurotraining.com . Fees are Payable by Bank Transfer or Bank Draft. Fee information is available at: http://www.eurotraining.com/fees.pdf .
  3. Program Fee is
    • 2 week (60 hrs) Training Workshop:
      Classroom Training at Dubai, Kuwait, New Delhi, Qatar £6,990 (USD $8,900) per participant.
      Classroom Training at London, US Locations, Europe, Malaysia, Singapore £7,689 (USD $9,790) per participant.
      Online eTraining Fee £3,500 (USD $4,375) per participant.
    and includes Course Materials, Certificate, Refreshments and Lunch (classroom programs). www.eurotraining.com/admin/fees.php)
  4. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the class room training program participants.
  5. Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Refund will not be considered where the participants cancels his registration less than 3 weeks before start of the program. Alternate nominations will be allowed anytime before program start. In case of exceptional hardship or emergency participant may be allowed to attend at another location.
  7. All participants are required to fill in Participant Information form - on first day of the program. Each program Undergoes Customization to Better Meet Participant Present and Future Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  8. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  9. Provisional Registration : You can make a provisional registration request by sending us an email with an official provisionsl registration request this will ensure we will reserve a seat for you for 14 days. After this you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Confirmation if registration is not confirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way. Please note All provisional registrations automatically cancel 2 weeks before program start unless confirmed.
  10. Information required for Provisional Registration: Program Title, Location, Dates, Your Organization Name, Your Email Address, Your FAX No and your Mobile Number.


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2 Week Workshops Quick Access HTML Links

Data-Science-AI | Customer Focus | District Cooling | Power Generation | Power Transmission | Finance & Insurance | Human Resources & Training | Innovation | Logistics | IT & Business Automation | LNG & Gas | Maintenance | Management & Leadership | Mergers & Acquisitions | New Emerging Technologies | Front-Back Office | Intellectual Property | Performance Evaluation | Petroleum Drilling | Petroleum Management & Leadership | Pipelines | Petroleum Refining | Public Relations & CSR | Corporate Security & Safety | Soft Skills | Water & Waste-Water Treatment | Water Desalination |


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hmiller@EuroTraining.com | EuroTraining@gmail.com | regn@EuroTraining.com