Front Office Management, Help Desk Management, eServices and Customer Satisfaction Management

List of 1 Week Training Programs (2017-2018)

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Program Code PROGRAM TITLE (View Online Brochure) Print QUERY BY EMAIL
BPO8205 Business and IT Process Outsourcing - Management Skills Training
CCM4005 Call Centre Management - Own or Outsourced Training
CSP9045 Step-by-Step Understanding and Implementation of Customer Satisfaction Initiatives Training
EHD6025 Helpdesk Planning, Management and Improving Customer Services Training
ESD5905 Executive Secretary Development Training
HDT5835 Help Desk Technologies and Processes Training
ITP5225 Office Productivity Improvement Technologies and Implementation Strategies Training
ITS4705 IT Service Outsourcing Best Practices Training
JTW9015 Effective Technical Writing and Presentation Skills Training
JTW9025 Advanced Effective Technical Writing and Presentation Skills Training
MGB7705 Good and Best Practices that Help Reduce Costs and Increase Internal and External Customer Satisfaction Training
MSA8705 Systematic Approach to Do it Right First Time - Improving Customer Satisfaction and Reducing Costs Training
PEM6805 Public Event Management
PRT6455 Public Relations IT Tools and Methods Training
QCF6025 Setting Up a Customer Focused Management System Training
QCM6825 Effectively Managing Contracted-Out Manpower and Services Training
QKM8145 Knowledge Management System for Your Customer Service Excellence Training
QKM8345 Knowledge Management System for Your Public Relations Department Training
RMT4235 Reputation Management - Team, Department or Organizational Training
XRM9655 Customer Satisfaction- Risk Management
BCC701-1 Implementing Good Management Practices in Your Customer Care Unit
BHU701-1 Implementing Good Management Practices in Your Help Desk Unit
BEO701-1 Implementing Good Management Practices in Your Executive Office
HCC701-1 Implementing Employee Motivation & Reward Systems in Your Customer Care Unit
HHU701-1 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
HEO701-1 Implementing Employee Motivation & Reward Systems in Your Executive Office
ACC701-1 Implementing Automation and Productivity Enhancement in Your Customer Care Unit
AHU701-1 Implementing Automation and Productivity Enhancement in Your Help Desk Unit
AEO701-1 Implementing Automation and Productivity Enhancement in Your Executive Office
FCC701-1 Reducing Budgets by 15%+ without Impacting Service Quality in Your Customer Care Unit
FHU701-1 Reducing Budgets by 15%+ without Impacting Service Quality in Your Help Desk Unit
FEO701-1 Reducing Budgets by 15%+ without Impacting Service Quality in Your Executive Office
BHD701-1 Implementing Good Management Practices in Your Help Desk Unit
HHD701-1 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
AHD701-1 Implementing Automation and Productivity Enhancement in Your Help Desk Unit
FHD701-1 Reducing Budgets by 15%+ without Impacting Service Quality in Your Help Desk Unit
BEN701-1 Implementing Good Management Practices in Your Municipality Services Unit
BMU701-1 Implementing Good Management Practices in Your Municipality Services Unit
HEN701-1 Implementing Employee Motivation & Reward Systems in Your Municipality Services Unit
HMU701-1 Implementing Employee Motivation & Reward Systems in Your Municipality Services Unit
AEN701-1 Implementing Automation and Productivity Enhancement in Your Municipality Services Unit
AMU701-1 Implementing Automation and Productivity Enhancement in Your Municipality Services Unit
FEN701-1 Reducing Budgets by 15%+ without Impacting Service Quality in Your Municipality Services Unit
FMU701-1 Reducing Budgets by 15%+ without Impacting Service Quality in Your Municipality Services Unit