Front Office Management, Help Desk Management, eServices and Customer Satisfaction Management



1 Week Training Programs

Program Code PROGRAM TITLE (View Online Brochure)> Print QUERY BY EMAIL
ACC701-1 Implementing Automation and Productivity Enhancement in Your Customer Care Unit
AEN701-1 Implementing Automation and Productivity Enhancement in Your Municipality Services Unit
AEO701-1 Implementing Automation and Productivity Enhancement in Your Executive Office
AHD701-1 Implementing Automation and Productivity Enhancement in Your Help Desk Unit
AHU701-1 Implementing Automation and Productivity Enhancement in Your Help Desk Unit
AMU701-1 Implementing Automation and Productivity Enhancement in Your Municipality Services Unit
BCC701-1 Implementing Good Management Practices in Your Customer Care Unit
BEN701-1 Implementing Good Management Practices in Your Municipality Services Unit
BEO701-1 Implementing Good Management Practices in Your Executive Office
BHD701-1 Implementing Good Management Practices in Your Help Desk Unit
BHU701-1 Implementing Good Management Practices in Your Help Desk Unit
BMU701-1 Implementing Good Management Practices in Your Municipality Services Unit
BPO820-1 Business and IT Process Outsourcing#-#Management Skills
CCM400-1 Call Centre Management#-#Own or Outsourced
CSM420-1 Customer Service Management
CSP904-1 Step-by-Step Understanding and Implementation of Customer Satisfaction Initiatives
EHD602-1 Helpdesk Planning, Management and Improving Customer Services
ESD590-1 Executive Secretary Development
FCC701-1 Reducing Budgets by 15%+ without Impacting Service Quality in Your Customer Care Unit
FEN701-1 Reducing Budgets by 15%+ without Impacting Service Quality in Your Municipality Services Unit
FEO701-1 Reducing Budgets by 15%+ without Impacting Service Quality in Your Executive Office
FHD701-1 Reducing Budgets by 15%+ without Impacting Service Quality in Your Help Desk Unit
FHU701-1 Reducing Budgets by 15%+ without Impacting Service Quality in Your Help Desk Unit
FMU701-1 Reducing Budgets by 15%+ without Impacting Service Quality in Your Municipality Services Unit
HCC701-1 Implementing Employee Motivation & Reward Systems in Your Customer Care Unit
HDT583-1 Help Desk Technologies and Processes
HEN701-1 Implementing Employee Motivation & Reward Systems in Your Municipality Services Unit
HEO701-1 Implementing Employee Motivation & Reward Systems in Your Executive Office
HHD701-1 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
HHU701-1 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
HMU701-1 Implementing Employee Motivation & Reward Systems in Your Municipality Services Unit
ITP522-1 Office Productivity Improvement Technologies and Implementation Strategies
ITS470-1 IT Service Outsourcing Best Practices
JTW901-1 Effective Technical Writing and Presentation Skills
JTW902-1 Advanced Effective Technical Writing and Presentation Skills
MGB770-1 Good and Best Practices that Help Reduce Costs and Increase Internal and External Customer Satisfaction
MSA870-1 Systematic Approach to Do it Right First Time#-#Improving Customer Satisfaction and Reducing Costs
PEM680-1 Public Event Management
PRT645-1 Public Relations IT Tools and Methods
QCF602-1 Setting Up a Customer Focused Management System
QCM682-1 Effectively Managing Contracted-Out Manpower and Services
QKM814-1 Knowledge Management System for Your Customer Service Excellence
QKM834-1 Knowledge Management System for Your Public Relations Department
RMT423-1 Reputation Management#-#Team, Department or Organizational
XRM965-1 Customer Satisfaction-Risk Management