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Process-by-Process
Training & Leveraging Ai
Practical Job Skills Development
Incorporating in Each 2 Week Process Approach Training
Domain Work Process-by-Process Knowhow | Process-by-Process Ai Leveraging Opportunities | Reviewing & Validating AI Outputs | Interrogating AI Systems | Leveraging the Best of Digital Transformation | Each program participant will get 1 year free individual license access to a Program Domain Specific AI System to Answer his job related queries
MSA870-2
2 Week Process-by-Process Competency Development
Customer Satisfaction & Delight Management Processes Leveraging Ai
Building Process-by-Process Skills & Competencies in
Understanding & Implementing Customer Needs, Real Needs, Expectations & Delight Processes
Personalized Customer Experiences
- Proactive Issue Resolution Leveraging Ai
- Efficient Multi-Channel Support
- Continuous Feedback Analysis
- Employee Empowerment through AI Tools, Data-Driven Decision Making
www.eurotraining.com/bro/msa870-2.php
2 Week Job Process Good & Best Practices Training
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Useful Links
Program Objectives
Provide Skills for:
Provide Skills for:
Teach participants to use AI tools to gain deeper insights into customer preferences and behaviors.
Equip participants with the ability to implement AI solutions that customize customer interactions and offerings.
Train participants to utilize AI for anticipating customer issues and addressing them before they affect satisfaction.
Guide participants in deploying AI technologies to provide seamless support across various customer touchpoints.
Encourage the use of AI analytics to regularly assess and enhance customer service practices.
Provide training on AI tools that assist employees in delivering superior customer service.
Teach participants to use AI tools to gain deeper insights into customer preferences and behaviors.
Equip participants with the ability to implement AI solutions that customize customer interactions and offerings.
Train participants to utilize AI for anticipating customer issues and addressing them before they affect satisfaction.
Guide participants in deploying AI technologies to provide seamless support across various customer touchpoints.
Encourage the use of AI analytics to regularly assess and enhance customer service practices.
Provide training on AI tools that assist employees in delivering superior customer service.
Who should Attend?
Customer Experience Leaders and Managers, Customer Experience Directors, Individuals responsible for overseeing and strategizing customer satisfaction initiatives.
Customer Service Managers, Frontline Customer Service Personnel, Customer Support Representatives
Customer Experience Leaders and Managers, Customer Experience Directors, Individuals responsible for overseeing and strategizing customer satisfaction initiatives.
Customer Service Managers, Frontline Customer Service Personnel, Customer Support Representatives
Program Content & Modules
Customer Satisfaction & Delight Management Processes Leveraging Ai
Module 1: Understanding Customer Satisfaction & Delight
(1) Importance of Customer Satisfaction and Delight through Case Stories
(2) Aligning Customer Service to Organizational Vision and Strategy
(3) Understanding what Delights Internal and External Customers
(4) Defining Customer Satisfaction vs. Customer Delight
(5) Psychology of Customer Expectations & Loyalty
(6) Impact of Customer Experience on Business Growth
(7) How AI is Transforming Customer Experience & Satisfaction
Module 2: AI-Driven Customer Insights & Personalization
(1) Using AI for Customer Behavior & Sentiment Analysis
(2) AI-Enabled Personalization in Customer Interactions
(3) Machine Learning for Predicting Customer Needs & Preferences
(4) Case Study: AI-Driven Personalized Customer Experience Success Stories
Module 3: Effective Communication & Emotional Intelligence in Customer Service
(1) Developing Active Listening & Empathy Skills
(2) Verbal & Non-Verbal Communication Strategies
(3) AI-Powered Sentiment Analysis for Customer Interactions
(4) Role-Playing Exercises with AI-Powered Feedback Tools
Module 4: AI-Enabled Proactive Customer Support
(1) AI-Powered Predictive Analytics for Issue Resolution
(2) Automating Customer Support with AI Chatbots & Virtual Assistants
(3) AI-Based Automated Workflows for Faster Issue Resolution
(4) Interactive Workshop: AI-Driven Proactive Customer Support
Module 5: Multi-Channel Customer Experience Management
(1) Delivering Seamless Omnichannel Customer Support
(2) AI-Enhanced CRM Systems (Salesforce, Zendesk, HubSpot, etc.)
(3) Real-Time AI Translation for Global Customer Support
(4) Case Study: AI in Multi-Channel Customer Engagement
Module 6: Managing Customer Complaints & Service Recovery
(1) Understanding the Psychology of Customer Complaints
(2) AI-Powered Real-Time Customer Sentiment Tracking
(3) Service Recovery Strategies & AI-Enhanced Compensation Models
(4) Live AI-Based Complaint Handling Simulation
Module 7: AI-Driven Data Analytics & Decision Making in Customer Satisfaction
(1) Using AI to Analyze Customer Feedback & Satisfaction Metrics
(2) AI-Powered Dashboards for Real-Time Customer Experience Monitoring
(3) AI-Generated Reports for Data-Driven Decision Making
(4) Case Study: AI-Based Customer Satisfaction Improvement Strategies
Module 8: Employee Training & AI-Powered Performance Enhancement
(1) AI-Based Employee Coaching & Personalized Training Modules
(2) Gamification & AI-Powered Learning for Customer Service Teams
(3) Simulated AI Scenarios for Enhancing Customer Service Skills
(4) Real-Time AI Coaching & Feedback for Frontline Employees
Module 9: Building a Culture of Customer Delight
(1) AI-Driven Customer Loyalty & Retention Strategies
(2) Program Recommendations
(3) End of Program Ai Leveraging Action Plan
2 Week Job Process Skills Training
Outcomes & Takeaways
Job Process Good & Best Practices Workshop Outcomes and Takeaways
The Work Process Approach to Learning is a methodology that emphasizes learning through understanding the actual work processes.
A work process refers to a set of activities or tasks that are carried out to achieve a specific outcome or result. These processes can be core to the business, such as manufacturing, service delivery, or customer support, or they can be supportive, like HR processes, IT services, or administrative workflows.
The Goal is to closely align training content and methods with the specific processes, tasks, and challenges found in that domain real-world work environments.
What the training achieves is building skills and competencies essential for actual work processes performance. Enabling quick and seamlessly understanding how to perform their processes effectively, efficiently and avoiding the usual mistakes and risks.
This 2 Week Training Workshop participant will typically take away...
Program related Process knowhow, skills, competencies and process knowledge to perform the job work processes
Training that will empower the participant to identify, support and implement work process improvements in his unit, team, section, department, and organization.
The Work Process Approach to Learning is a methodology that emphasizes learning through understanding the actual work processes.
A work process refers to a set of activities or tasks that are carried out to achieve a specific outcome or result. These processes can be core to the business, such as manufacturing, service delivery, or customer support, or they can be supportive, like HR processes, IT services, or administrative workflows.
The Goal is to closely align training content and methods with the specific processes, tasks, and challenges found in that domain real-world work environments.
What the training achieves is building skills and competencies essential for actual work processes performance. Enabling quick and seamlessly understanding how to perform their processes effectively, efficiently and avoiding the usual mistakes and risks.
Program related Process knowhow, skills, competencies and process knowledge to perform the job work processes
Training that will empower the participant to identify, support and implement work process improvements in his unit, team, section, department, and organization.
Benefits to the Organization Sponsoring Participants to this program
(Benefits made possible by Euro Training's above mentioned Planned Outcomes and Takeaways)
This Ai Knowledge Systems programs is different. It develops practical Job Process Skills.
Benefits you may see in participant post program behavior...Inclination to Recognize his Processes Customers and Stakeholders, and their Needs & Expectations.
Higher level of Relevant Multi-discipline Job Process Skills
Taking Initiative to Propose and help implement Process Improvements in his Work Responsibility Area.
How your Participant will Change after attending the program?...
Increased Work Process Performance Knowledge
Awareness to the Need to align process performance to the Needs and Expectations of Stakeholders and Customers (internal & external)
Awareness of the Need to Align Process Performance to Organizational Operational and Strategic Objectives.
Implement Good Management Practices during Process Performance, and, Gain Awareness to meet Requirements and Recommendations of the any Applicable Industry and Professional Standards.
Skill Sets for possible implementation the Program Discussed Action Plan for Process Improvements.
Type of improvements the participant will be trained to analyze and implement include (as relevant)
(a) Productivity Improvements
(b) Product and Service Differentiation
(c) Exceeding Stakeholder & Customer Expectations.Ai Knowledge Systems Instructors often act as mentors for participants (solely subject to instructor approval). Your participants can utilize this free service to ensure effective post program reinforcement and help when apply the ideas and skills acquired during the training.
Participant Individual Career Benefits
Job Satisfaction & Advancement
First, and most important benefit, is the positive self-esteem that will come from being able to do your work processes right first time and meet internal and external customer expectations.
Second, the Program developed Job Process Understanding & Skills will help participant successfully present his professional skills at Job Interviews and Internal Performance Evaluation Reviews.
Participant gains clear direction and insight for analyzing, proposing and implementing improvements in his work processes.
Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects (as applicable):
Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).
First, and most important benefit, is the positive self-esteem that will come from being able to do your work processes right first time and meet internal and external customer expectations.
Second, the Program developed Job Process Understanding & Skills will help participant successfully present his professional skills at Job Interviews and Internal Performance Evaluation Reviews.
Participant gains clear direction and insight for analyzing, proposing and implementing improvements in his work processes.
Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects (as applicable):
Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).
Registration Form
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Registration & Fee Information (2 Week Workshops)
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Fee information is also available at:
PROGRAM-FEE-PAGE
Special Discounts May be Available Please email scholarships@eurotraining.com.
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To register please send us an official letter confirming registration (on organizational letterhead or company email), or, send us a completed registration form above.
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Fees are Payable by Bank Transfer or Bank Draft.
2 week (80 hrs) 2 week (80 hrs) Process-by-Process Approach Training :
Classroom Training at USA, Dubai, Kuwait, New Delhi, Qatar USD $8,900 per participant.
Classroom Training at London, Europe, Malaysia, Singapore USD $9,790 per participant.
Online eTraining Fee USD $4,375 per participant.
Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Ai Knowledge Systems, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.
Fees are Payable by Bank Transfer or Bank Draft.
2 week (80 hrs) 2 week (80 hrs) Process-by-Process Approach Training :
Classroom Training at USA, Dubai, Kuwait, New Delhi, Qatar USD $8,900 per participant.
Classroom Training at London, Europe, Malaysia, Singapore USD $9,790 per participant.
Online eTraining Fee USD $4,375 per participant.
Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
2 week (80 hrs) 2 week (80 hrs) Process-by-Process Approach Training :
Classroom Training at USA, Dubai, Kuwait, New Delhi, Qatar USD $8,900 per participant.
Classroom Training at London, Europe, Malaysia, Singapore USD $9,790 per participant.
Online eTraining Fee USD $4,375 per participant.
Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Ai Knowledge Systems, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.
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