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Process-by-Process
Training & Leveraging Ai
Practical Job Skills Development
Incorporating in Each 2 Week Process Approach Training
Domain Work Process-by-Process Knowhow | Process-by-Process Ai Leveraging Opportunities | Reviewing & Validating AI Outputs | Interrogating AI Systems | Leveraging the Best of Digital Transformation | Each program participant will get 1 year free individual license access to a Program Domain Specific AI System to Answer his job related queries
CSM420-2
2 Week Process-by-Process Competency Development
Customer Service Management Processes Leveraging Ai
Building Process-by-Process Skills & Competencies in
Managing Customer Experience
Managing Customer Relationship
- Customer Needs, Real Needs, Expectations
- Customer Loyalty Processes
- Processes to Eliminate Customer Dissatisfaction
- Monitoring & Managing Customer Service
www.eurotraining.com/bro/csm420-2.php
2 Week Job Process Good & Best Practices Training
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Program Objectives
Provide Skills for:
Provide Skills for:
Develop participants' abilities to deliver exceptional customer experiences through effective communication and problem-solving.
Train managers and staff to utilize AI applications for analyzing customer interactions and improving service delivery.
Establish key performance indicators (KPIs) to monitor and evaluate customer service effectiveness.
Cultivate an organizational environment where customer satisfaction is prioritized in all decision-making processes.
Leverage AI to tailor services and communications to individual customer preferences and behaviors.
Equip staff with techniques to efficiently address and resolve customer issues, utilizing AI insights where applicable.
Develop participants' abilities to deliver exceptional customer experiences through effective communication and problem-solving.
Train managers and staff to utilize AI applications for analyzing customer interactions and improving service delivery.
Establish key performance indicators (KPIs) to monitor and evaluate customer service effectiveness.
Cultivate an organizational environment where customer satisfaction is prioritized in all decision-making processes.
Leverage AI to tailor services and communications to individual customer preferences and behaviors.
Equip staff with techniques to efficiently address and resolve customer issues, utilizing AI insights where applicable.
Who should Attend?
Customer Service Managers and Supervisors, Individuals overseeing customer service teams, responsible for implementing strategies to improve service quality. Professionals managing support staff, ensuring customer satisfaction and efficient resolution of inquiries.
Customer Service Representatives and Support Staff, Frontline Customer Service Agents, Technical Support Specialists
Customer Service Managers and Supervisors, Individuals overseeing customer service teams, responsible for implementing strategies to improve service quality. Professionals managing support staff, ensuring customer satisfaction and efficient resolution of inquiries.
Customer Service Representatives and Support Staff, Frontline Customer Service Agents, Technical Support Specialists
Program Content & Modules
Customer Service Management Processes Leveraging Ai
Module 1: Foundations of Customer Service Excellence
(1) The Importance of Customer Service in Business Success
(2) Key Principles of Outstanding Customer Service
(3) Understanding Customer Expectations & Behavior
(4) How AI is Revolutionizing Customer Service
Module 2: Effective Communication & Customer Interaction
(1) Developing Active Listening & Empathy Skills
(2) Verbal & Non-Verbal Communication Strategies
(3) Handling Difficult Customers & Conflict Resolution
(4) AI-Powered Sentiment Analysis for Enhancing Customer Interactions
Module 3: AI-Driven Customer Insights & Personalization
(1) Utilizing AI for Customer Data Analysis & Predictive Trends
(2) AI-Enabled Chatbots & Virtual Assistants for Self-Service Support
(3) Machine Learning for Personalized Customer Engagement
(4) Case Study: AI-Driven Personalization in Leading Companies
Module 4: Customer Relationship Management (CRM) & AI
(1) Introduction to CRM Systems (Salesforce, HubSpot, Zendesk, etc.)
(2) AI-Driven CRM Analytics for Customer Insights
(3) Enhancing Customer Loyalty Programs with AI
(4) AI-Powered Automated Follow-Ups & Retention Strategies
Module 5: AI-Enhanced Customer Support & Problem Resolution
(1) AI Chatbots vs. Human Agents: Finding the Right Balance
(2) AI for Real-Time Customer Support & Issue Prediction
(3) Escalation Management: When to Involve Human Agents
(4) AI-Based Customer Feedback Collection & Analysis
Module 6: AI-Powered Service Quality Assurance & Performance Metrics
(1) Setting & Measuring Customer Service KPIs
(2) AI in Quality Assurance: Speech & Text Analytics for Customer Interactions
(3) Using AI to Monitor & Improve Agent Performance
(4) Case Study: AI-Driven Customer Service Optimization
Module 7: Omni-Channel Service Management & AI Automation
(1) Managing Customer Service Across Multiple Platforms
(2) AI-Powered Automation in Multi-Channel Service Support
(3) Real-Time AI Translation for Global Customer Support
(4) Case Study: AI-Powered Omni-Channel Customer Experience
Module 8: AI-Driven Employee Training & Continuous Learning
(1) AI-Based Employee Training Platforms & E-Learning Modules
(2) Simulated AI Scenarios for Customer Service Training
(3) AI-Powered Performance Coaching & Feedback Systems
(4) Live Demonstration of AI-Based Training Tools
Module 9: Managing Customer Complaints & Service Recovery
(1) Workshop Use Cases
(2) Program Recommendations
(3) End of Program Ai Leveraging Action Plan
2 Week Job Process Skills Training
Outcomes & Takeaways
Job Process Good & Best Practices Workshop Outcomes and Takeaways
The Work Process Approach to Learning is a methodology that emphasizes learning through understanding the actual work processes.
A work process refers to a set of activities or tasks that are carried out to achieve a specific outcome or result. These processes can be core to the business, such as manufacturing, service delivery, or customer support, or they can be supportive, like HR processes, IT services, or administrative workflows.
The Goal is to closely align training content and methods with the specific processes, tasks, and challenges found in that domain real-world work environments.
What the training achieves is building skills and competencies essential for actual work processes performance. Enabling quick and seamlessly understanding how to perform their processes effectively, efficiently and avoiding the usual mistakes and risks.
This 2 Week Training Workshop participant will typically take away...
Program related Process knowhow, skills, competencies and process knowledge to perform the job work processes
Training that will empower the participant to identify, support and implement work process improvements in his unit, team, section, department, and organization.
The Work Process Approach to Learning is a methodology that emphasizes learning through understanding the actual work processes.
A work process refers to a set of activities or tasks that are carried out to achieve a specific outcome or result. These processes can be core to the business, such as manufacturing, service delivery, or customer support, or they can be supportive, like HR processes, IT services, or administrative workflows.
The Goal is to closely align training content and methods with the specific processes, tasks, and challenges found in that domain real-world work environments.
What the training achieves is building skills and competencies essential for actual work processes performance. Enabling quick and seamlessly understanding how to perform their processes effectively, efficiently and avoiding the usual mistakes and risks.
Program related Process knowhow, skills, competencies and process knowledge to perform the job work processes
Training that will empower the participant to identify, support and implement work process improvements in his unit, team, section, department, and organization.
Benefits to the Organization Sponsoring Participants to this program
(Benefits made possible by Euro Training's above mentioned Planned Outcomes and Takeaways)
This Ai Knowledge Systems programs is different. It develops practical Job Process Skills.
Benefits you may see in participant post program behavior...Inclination to Recognize his Processes Customers and Stakeholders, and their Needs & Expectations.
Higher level of Relevant Multi-discipline Job Process Skills
Taking Initiative to Propose and help implement Process Improvements in his Work Responsibility Area.
How your Participant will Change after attending the program?...
Increased Work Process Performance Knowledge
Awareness to the Need to align process performance to the Needs and Expectations of Stakeholders and Customers (internal & external)
Awareness of the Need to Align Process Performance to Organizational Operational and Strategic Objectives.
Implement Good Management Practices during Process Performance, and, Gain Awareness to meet Requirements and Recommendations of the any Applicable Industry and Professional Standards.
Skill Sets for possible implementation the Program Discussed Action Plan for Process Improvements.
Type of improvements the participant will be trained to analyze and implement include (as relevant)
(a) Productivity Improvements
(b) Product and Service Differentiation
(c) Exceeding Stakeholder & Customer Expectations.Ai Knowledge Systems Instructors often act as mentors for participants (solely subject to instructor approval). Your participants can utilize this free service to ensure effective post program reinforcement and help when apply the ideas and skills acquired during the training.
Participant Individual Career Benefits
Job Satisfaction & Advancement
First, and most important benefit, is the positive self-esteem that will come from being able to do your work processes right first time and meet internal and external customer expectations.
Second, the Program developed Job Process Understanding & Skills will help participant successfully present his professional skills at Job Interviews and Internal Performance Evaluation Reviews.
Participant gains clear direction and insight for analyzing, proposing and implementing improvements in his work processes.
Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects (as applicable):
Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).
First, and most important benefit, is the positive self-esteem that will come from being able to do your work processes right first time and meet internal and external customer expectations.
Second, the Program developed Job Process Understanding & Skills will help participant successfully present his professional skills at Job Interviews and Internal Performance Evaluation Reviews.
Participant gains clear direction and insight for analyzing, proposing and implementing improvements in his work processes.
Post program when you take decisions related to your work processes you will automatically consider Multi-discipline aspects (as applicable):
Internal & External Customer Needs and Expectations, Technology Options, Data Analytics and Artificial Intelligence Opportunities, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increase Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and, possibly more aspects).
Registration Form
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Registration & Fee Information (2 Week Workshops)
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Fee information is also available at:
PROGRAM-FEE-PAGE
Special Discounts May be Available Please email scholarships@eurotraining.com.
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To register please send us an official letter confirming registration (on organizational letterhead or company email), or, send us a completed registration form above.
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Fees are Payable by Bank Transfer or Bank Draft.
2 week (80 hrs) 2 week (80 hrs) Process-by-Process Approach Training :
Classroom Training at USA, Dubai, Kuwait, New Delhi, Qatar USD $8,900 per participant.
Classroom Training at London, Europe, Malaysia, Singapore USD $9,790 per participant.
Online eTraining Fee USD $4,375 per participant.
Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Ai Knowledge Systems, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.
Fees are Payable by Bank Transfer or Bank Draft.
2 week (80 hrs) 2 week (80 hrs) Process-by-Process Approach Training :
Classroom Training at USA, Dubai, Kuwait, New Delhi, Qatar USD $8,900 per participant.
Classroom Training at London, Europe, Malaysia, Singapore USD $9,790 per participant.
Online eTraining Fee USD $4,375 per participant.
Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
2 week (80 hrs) 2 week (80 hrs) Process-by-Process Approach Training :
Classroom Training at USA, Dubai, Kuwait, New Delhi, Qatar USD $8,900 per participant.
Classroom Training at London, Europe, Malaysia, Singapore USD $9,790 per participant.
Online eTraining Fee USD $4,375 per participant.
Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Ai Knowledge Systems, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.
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