Front Office Management, Help Desk Management, eServices and Customer Satisfaction Management



List of 5 Day Training Program + 1 Day Workshop

Program Code PROGRAM TITLE (View Online Brochure)> Print QUERY BY EMAIL
ACC701-6 Implementing Automation and Productivity Enhancement in Your Customer Care Unit
AEO701-6 Implementing Automation and Productivity Enhancement in Your Executive Office
AHD701-6 Implementing Automation and Productivity Enhancement in Your Help Desk Unit
BCC701-6 Implementing Good Management Practices in Your Customer Care Unit
BEO701-6 Implementing Good Management Practices in Your Executive Office
BHD701-6 Implementing Good Management Practices in Your Help Desk Unit
BHU701-6 Implementing Good Management Practices in Your Help Desk Unit
BPO820-6 Business and IT Process Outsourcing#-#Management Skills
CCM400-6 Call Centre Management#-#Own or Outsourced
CSM420-6 Customer Service Management
CSP904-6 Step-by-Step Understanding and Implementation of Customer Satisfaction Initiatives
EHD602-6 Helpdesk Planning, Management and Improving Customer Services
ESD590-6 Executive Secretary Development
FCC701-6 Reducing Budgets by 15%+ without Impacting Service Quality in Your Customer Care Unit
FEO701-6 Reducing Budgets by 15%+ without Impacting Service Quality in Your Executive Office
FHD701-6 Reducing Budgets by 15%+ without Impacting Service Quality in Your Help Desk Unit
FMU701-6 Reducing Budgets by 15%+ without Impacting Service Quality in Your Municipality Services Unit
HCC701-6 Implementing Employee Motivation & Reward Systems in Your Customer Care Unit
HDT583-6 Help Desk Technologies and Processes
HEO701-6 Implementing Employee Motivation & Reward Systems in Your Executive Office
HHD701-6 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
HHU701-6 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
HMU701-6 Implementing Employee Motivation & Reward Systems in Your Municipality Services Unit
ITP522-6 Office Productivity Improvement Technologies and Implementation Strategies
ITS470-6 IT Service Outsourcing Best Practices
JTW901-6 Effective Technical Writing and Presentation Skills
JTW902-6 Advanced Effective Technical Writing and Presentation Skills
MGB770-6 Good and Best Practices that Help Reduce Costs and Increase Internal and External Customer Satisfaction
PEM680-6 Public Event Management
PRT645-6 Public Relations IT Tools and Methods
QCF602-6 Setting Up a Customer Focused Management System
QKM814-6 Knowledge Management System for Your Customer Service Excellence
QKM834-6 Knowledge Management System for Your Public Relations Department
RMT423-6 Reputation Management#-#Team, Department or Organizational
XRM965-6 Customer Satisfaction-Risk Management