Front Office Management, Help Desk Management, eServices and Customer Satisfaction Management

List of 3 Weeks (2017-2018)

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Program Code PROGRAM TITLE (View Online Brochure) Print QUERY BY EMAIL
BPO8203 Business and IT Process Outsourcing - Management Skills
CCM4003 Call Centre Management - Own or Outsourced
CSP9043 Step-by-Step Understanding and Implementation of Customer Satisfaction Initiatives
EHD6023 Helpdesk Planning, Management and Improving Customer Services
ESD5903 Executive Secretary Development
HDT5833 Help Desk Technologies and Processes
ITP5223 Office Productivity Improvement Technologies and Implementation Strategies
ITS4703 IT Service Outsourcing Best Practices
JTW9013 Effective Technical Writing and Presentation Skills
JTW9023 Advanced Effective Technical Writing and Presentation Skills
MGB7703 Good and Best Practices that Help Reduce Costs and Increase Internal and External Customer Satisfaction
MSA8703 Systematic Approach to Do it Right First Time - Improving Customer Satisfaction and Reducing Costs
PEM6803 Public Event Management
PRT6453 Public Relations IT Tools and Methods
QCF6023 Setting Up a Customer Focused Management System
QCM6823 Effectively Managing Contracted-Out Manpower and Services
QKM8143 Knowledge Management System for Your Customer Service Excellence
QKM8343 Knowledge Management System for Your Public Relations Department
RMT4233 Reputation Management - Team, Department or Organizational
XRM9653 Customer Satisfaction- Risk Management
BCC701-3 Implementing Good Management Practices in Your Customer Care Unit
BHU701-3 Implementing Good Management Practices in Your Help Desk Unit
BEO701-3 Implementing Good Management Practices in Your Executive Office
HCC701-3 Implementing Employee Motivation & Reward Systems in Your Customer Care Unit
HHU701-3 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
HEO701-3 Implementing Employee Motivation & Reward Systems in Your Executive Office
ACC701-3 Implementing Automation and Productivity Enhancement in Your Customer Care Unit
AHU701-3 Implementing Automation and Productivity Enhancement in Your Help Desk Unit
AEO701-3 Implementing Automation and Productivity Enhancement in Your Executive Office
FCC701-3 Reducing Budgets by 15%+ without Impacting Service Quality in Your Customer Care Unit
FHU701-3 Reducing Budgets by 15%+ without Impacting Service Quality in Your Help Desk Unit
FEO701-3 Reducing Budgets by 15%+ without Impacting Service Quality in Your Executive Office
BHD701-3 Implementing Good Management Practices in Your Help Desk Unit
HHD701-3 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
AHD701-3 Implementing Automation and Productivity Enhancement in Your Help Desk Unit
FHD701-3 Reducing Budgets by 15%+ without Impacting Service Quality in Your Help Desk Unit
BEN701-3 Implementing Good Management Practices in Your Municipality Services Unit
BMU701-3 Implementing Good Management Practices in Your Municipality Services Unit
HEN701-3 Implementing Employee Motivation & Reward Systems in Your Municipality Services Unit
HMU701-3 Implementing Employee Motivation & Reward Systems in Your Municipality Services Unit
AEN701-3 Implementing Automation and Productivity Enhancement in Your Municipality Services Unit
AMU701-3 Implementing Automation and Productivity Enhancement in Your Municipality Services Unit
FEN701-3 Reducing Budgets by 15%+ without Impacting Service Quality in Your Municipality Services Unit
FMU701-3 Reducing Budgets by 15%+ without Impacting Service Quality in Your Municipality Services Unit