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POW385-2D
2 Week Job Process Performance & Productivity Skills Training

Facility Management Processes Performance Evaluation & Audit Training Workshop

Building Process-by-Process Skills & Competencies in

  1. Methodology for Operational & Customer Focused Performance Evaluation
  2. Methodology for Facility Management Processes Strategic Alignment Performance Evaluation
  3. Preparing & Implementing Facility Balanced Scorecard
  4. Evaluating Technology Adoption & Leadership
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2 Week Training Workshops


Kualalumpur & Online

14-25 July 2025
Process by Process Training

Las Vegas, USA & Online

28 July - 8 Aug 2025
Process by Process Training

London & Online

11-22 Aug 2025
Process by Process Training

New York & Online

25 Aug- 5 Sept 2025
Process by Process Training

London & Online

8-19 Sept 2025
Process by Process Training

Istanbul & Online

22 Sept -3 Oct 2025
Process by Process Training

Seattle, USA & Online

8-17 Oct 2025
Process by Process Training

New York & Online

20-31 Oct 2025
Process by Process Training

Las Vegas, USA & Online

3-14 Nov 2025
Process by Process Training

London & Online

17-28 Nov 2025
Process by Process Training

New York & Online

1-12 Dec 2025
Process by Process Training

Seattle, USA & Online

15-26 Dec 2025
Process by Process Training

London & Online

29 Dec 2025- 9 Jan 2026
Process by Process Training


Programs Daily Start & Finish
8:00 AM - 2:00 PM
Venue Local Time


Useful Links


PDF Link  |  Center Full List  |  SEND EMAIL

What is Covered in this Workshop?

  1. This Program builds Technical & Management Processes in Facility Management Processes Performance Evaluation and Operational Audit. The participant will learn how to Evaluate & Audit the Facility Management Processes Operational and Strategic Management Processes Arrangements and Performance towards achievement of Operational Targets, Strategic Objectives, Organizational SOPs and Facility-wide Leadership. This Job Process Competency program will introduce New Data Analytics and Artificial Intelligence Methods for Real Time and Proactive Performance Evaluation & Reporting. This Job Process Competency program will also discuss the methodology for setting-up a Facility Management Processes Balanced Scorecard to develop a 360-degree Performance Evaluation Scorecard and Identified Improvements.ÿThis Job Process Competency program will also help answer the following questions: How successful are we in meeting our Facility Management Processes Operational Targets? Are we working adequately towards our Facility Management Processes and Organizational Strategies? How is our Facility Management Processes Leadership working at various Levels? Are we a Learning Organization? Are we Improvement Oriented? Do we have the required Work Culture to meet our Business Objectives? Are we Customer-Focused? How well are our Facility Management Processes Partnerships working? Are we Optimizing the possible benefits from our Facility Management Processes Vendors? Are our Methods Sustainable? Are we utilizing Resources Effectively? Are we Adequately and Effectively deploying Technology? Are our IT Systems Secure? How well are we protected from Physical Security Threats? Are we prepared for Business Continuity in the face of any Possible and Emerging Disaster? And so on.
  2. This Job Process Competency program will build the Process-by-Process Knowhow for Identifying, Planning, Measuring & Reporting based on: Applicable & Subscribed Standards, Contract Commitments, Stakeholder Needs & Expectations, Operational Targets, Strategic Plans, Innovation Opportunities and Leadership. This Job Process Competency program will also cover Facility Management Processes Functional Audits and Special Audits. Participant will learn about the Good and Best Practices for the Operational Audit Processes. Program will also cover some Best Practices in Facility Management Processes Performance and Operational Audit as Obtained from Benchmarking with Leading Global Facility Operators. Participant will gain a Multi Discipline, Multi Stakeholder Viewpoint based Operational Audit and Performance Evaluation understanding enabling him to Identify and Propose Improvement Recommendations that have a very high probability of acceptance by the Auditee and Management Processes. Participants will also gain understanding of Facility Management Processes Data Analytic and Artificial Intelligence Systems that can provide the Decision Makers adequate timely and proactive Performance, Intervention, and Improvement Insights.

Who Should Attend?

  1. This Work Process Skills program is intended for Facility Management Processes Performance Evaluation and Operational Audit Professionals, Managers and Auditors.
  2. This Job Process Competency program will also be useful for Facility Management Processes Planners, Developers, Consultants, Professionals and Teams assigned responsibility for Identifying and Implementing Improvements on Existing Facilities to incorporate New Processes, Motivation and Leadership Systems, Data Analytic and Artificial Intelligence.

Program Content & Modules

Facility Management Processes Performance Evaluation & Audit Training Workshop


  1. Business Aspects of Facility Management Processes Operations
  2. Strategic Aspects of Facility Management Processes Operations
  3. Facility Management Processes and Trends
  4. Good and Best Practices for Facility Operational & Strategic Processes
  5. Meaningful Facility Management Processes Performance Measures
  6. Understanding Performance KPIs for Facility Management Processes Key Processes (or Process of Concern)

    (1) FM Planning

    (2) Coordination with Stakeholders

    (3) Contract Administration

    (4) Day-to-Day Operational Management Processes

    (5) Facility Monitoring

    (6) Facility Maintenance (Preventive & Corrective)

    (7) Sustainability & Environmental Protection

    (8) Maintaining Safety & Hygiene

    (9) Maintaining Security & Emergency Management Processes

    (10) Managing Inventory

    (11) Managing Supply Chain

    (12) Regulatory Compliance

    (13) Facility HR Management Processes

    (14) Improvements, Contracting & Outsourcing
  7. Risks in each Important Facility Management Processes Process
  8. Understanding the Facility Stakeholders
  9. Needs and Expectations of Facility Customers and Stakeholders
  10. Ideas for Exceeding Facility Customer Expectations
  11. Facility Management Processes Performance Measurement against Key Performance Indicators (KPIs) derived from

    (1) Organizational Policies and Initiatives

    (2) Operational Targets

    (3) Customer Focus Objectives

    (4) Strategic Plans & Objectives

    (5) Standard Operating Procedures

    (6) FM Learning Needs

    (7) Exploiting Emerging Improvement Opportunities

    (8) Performance Trends

    (9) Leaderships provided New Directions
  12. Facility Management Processes Operational Audit and Performance Evaluation Checklists Measuring Performance w.r.t.

    (1) Industry and Subscribed Standards

    (2) Organizational Policy

    (3) Strategic Objectives

    (4) Operational Strategies and Plans

    (5) Operational Targets

    (6) Standard Operating Procedures

    (7) Work Controls

    (8) Good and Best Practices

    (8) Benchmarking with FM Leaders.
  13. Evaluating Maturity & Performance Effectiveness of Facility Management Processes Operational Audit & Performance Evaluation Processes

    (1) Risk Based Auditing

    (2) Setting Audit Priorities

    (3) Audit Preparation

    (4) Pre-Audit Activities

    (5) Audit Plans and Checklists

    (6) Audit Procedure

    (7) Audit Cooperation and Coordination

    (8) Resolving Audit Problems

    (9) Taking Auditee Inputs

    (10) Reconfirmation of Key Facts

    (11) Investigative Audit Activities

    (12) Following-up of Information Leads

    (13) Resolving Observed Problems with Auditees

    (14) Closing Audit Presentation

    (15) Draft Audit Report

    (16) Consultations and Further Investigations

    (17) Final Audit Report

    (18) Management Processes Buy-in

    (19) Implementing Recommendations

    (20) Improvements Confirmation Audit.
  14. Advanced Job Process Level FM Insights
  15. Processes for Developing an Effective Facility Management Processes Operational Audit and Performance Evaluation QA & QC Plan
  16. Workshop 1 & 2
  17. Processes for Developing a Facility Management Processes Balanced Scorecard
  18. Reporting Balanced Score Card Performance
  19. Checklists for Facility Management Processes Operational Auditing & Performance Evaluation

    (1) Operational Objectives

    (2) Stakeholder Expectations

    (3) Possible Strategic Objectives

    (4) KPIs for Key Facility Management Processes

    (5) Operational Audit Data Sources

    (6) Performance Evaluation Data Sources

    (7) New Performance Data Collection Devices & Methods
  20. Standard formats for Reporting

    (1) Operational Audit Findings

    (2) Reporting Performance

    (3) Improvement Recommendations
  21. Minimum Agenda Checklists for

    (1) Pre Operational Audit & Performance Evaluation Stakeholder Meeting/s

    (2) Coordination & Progress Meetings

    (3) On Completion Stakeholder Meeting

    (4) Findings Presentation Meetings
  22. Program Recommendations
  23. Detailed Personalized Facility Management Processes Operational Audit & Performance Evaluation Improvement Action Plan

2 Week Training Workshop

Outcomes & Takeaways

Job Process Good & Best Practices Workshop Outcomes and Takeaways
  1. Knowhow and Technology Transfer to the Participants. Building relevant Understanding, Competencies & Process Knowledge.
  2. Multi-discipline understanding of Program Topics.
    Means that post program when participant takes decisions, related to his work, participant will automatically and subconsciously consider and take into account (as applicable) Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understand Risks, Actions for Increasing Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Key Performance Indicators, Meaningful Performance Evaluation System, and, Data Analytic Opportunities.
    This type of understanding and habit otherwise develops after years of rich and diverse work experience. (few get this opportunity)
  3. Knowledge Framework which will enable the participant to understand and learn the right lessons from his own past, present and future on-the-job experience.
  4. Training that will empower the participant to identify, support and implement improvements in his work area, team, section, department, and organization.
This 2 Week Training Workshop participant will typically take away...
  1. Program related detailed knowhow, skills, competencies and process knowledge, and hands on practice on applying some of the key skills.
    This 2 week programs add depth to the program topics covered in the first week, by including additional discussions on (as applicable) Risks, Prioritization, Quality Assurance, Strategic Considerations, Process and Control Automations, Early Warning Systems, Performance Evaluation, Key Performance Indicators, Improvements, Benchmarking, Innovation, Disruptive Innovation, Risk Management, and Work Standardization.
    This program adds more case studies and hands on workshops to help apply what the participant has learnt during the program.
  2. Domain Knowledge, process knowledge, and hands on practice of decisions on actually job situations.
    The participant will become empowered and should become more Productive, Effective, Efficient, Customer Focused and Strategic Focused.
    At the end of the program, the Participant will prepare a Customized Detailed Action Plan which will serve as the roadmap to implement some key improvements in his work area.

Benefits to the Organization Sponsoring Participants to this program

(Benefits made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, easy to understand and apply training methodology that relies on Industry Good and Best Benchmarked Practices)

  • Euro Training programs are different. They develop practical Job Skills.
    This program is designed to make the participant aware of the domain processes, multi-discipline skills and competencies related to his job responsibilities.
    Each program is customized and made useful for the particular participant group, our target is 90%+ topics directly applicable to the work today or in future.
    Benefits you may see in participant post program...
    • High level Job skills & competencies
    • Taking Initiative to Propose Improvements and help implement them
    • Build a Knowledge System for his Work Responsibility Area
  • Further, this program will Build Multi-Discipline Understanding, Skills and Competencies including (as relevant)...
    • Increased Technical and Process Knowhow
    • Awareness to the Need to align performance to the Needs and Expectations of Stakeholders/ Customers (internal & external)
    • Awareness of the Need to Align performance to Organizational Operational and Strategic Objectives.
    • Understanding Domain Good Management Practices, and, Awareness to meet Requirements and Recommendations of the Relevant Industry and Professional Standards.
    • Awareness to consider for possible application the Best Benchmarked Domain Practices that can assist making Dramatic Process Improvements, including (as relevant) Productivity Improvements, Product and Service Differentiation and Exceeding Stakeholder & Customer Expectations.
  • This training can be used to build a pool of trained manpower for your organization. After this training, you can consider purchasing special instructor training materials to build Internal Training Capacity and leverage your participants as Instructors. When you buy the instructor training materials you get access to Online eResources for your participants for 1 year.
  • Euro Training Instructors often act as mentors for participants (solely subject to instructor approval). Your participants can utilize this free service to ensure effective post program reinforcement and help when applying the ideas, skills and competencies acquired during the training.

Participant Individual Career Benefits

  1. First, and most important benefit, is the positive self-esteem that will come from being able to do your work right first time and meet internal and external customer expectations.
  2. Second, the Program developed Understanding, Skills & Competencies will help you successfully present your professional and Team skills at Job Interviews and Internal Performance Evaluation Reviews.
  3. You gain a clear direction for analyzing, proposing and implementing improvements in his work area.
    The detailed action plan you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your performance on the job, team, business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job.
    This program ensures you will learn about and understand the Strategic Alignment Aspects of your job (as relevant) and in the process enable you to understand how to make a leadership contribution in your work area, team, or organization.
  4. Post program when you take decisions related to your work processes you will automatically consider (as applicable): Internal & External Customer Needs and Expectations, Technology Options, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increasing Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Analyze Value Engineering Opportunities, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, Consider Data Analytic Opportunities, Be mindful of Artificial Intelligence Opportunities, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, Consider need to perform Internal Training or Mentoring, Consider need for Setting-up an Internal Employee Certification System .... (and more multi-discipline aspects).

Registration Form

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Registration & Fee Information (2 Week Workshops)

  1. Fee information is also available at: PROGRAM-FEE-PAGE   Special Discounts May be Available Please email scholarships@eurotraining.com.
  2. To register please send us an official letter confirming registration (on organizational letterhead or company email), or, send us a completed registration form above. GET MSWORD REGISTRATION FORM .
  3. Fees are Payable by Bank Transfer or Bank Draft.
    • 2 week (80 hrs) 2 week (80 hrs) Process-by-Process Approach Training :
      Classroom Training at USA, Dubai, Kuwait, New Delhi, Qatar USD $8,900 per participant.
      Classroom Training at London, Europe, Malaysia, Singapore USD $9,790 per participant.
      Online eTraining Fee USD $4,375 per participant.
    Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
  4. Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
  5. A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
  7. All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
  8. Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  9. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  10. Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Ai Knowledge Systems, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.

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