Euro Training Limited Training Programs, Workshops and Professional Certifications
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Domain Specific Job Skills and Competencies

Leveraging the Best of Digital Transformation, Data Analytics and Artificial Intelligence AI
Audio version brochure
PFM460-1
1 Week Training Program

Customer Focused Facility Management

Building Skills & Competencies in

  1. Building Operational Objectives & KPIs
  2. Facility Data Collection through IOTs, Tools & Sources
  3. Real Time Performance Dashboards
  4. Proactive Interventions for Exceeding Stakeholder Expectations
www.eurotraining.com/bro/pfm460-1.php

1 Week Training Programs

London
20-24 May 2024
New York
3-7 June 2024
Seattle, USA
17-21 June 2024
New Delhi
1-5 July 2024
Kualalumpur
15-19 July 2024
New Delhi
29 July - 2 Aug 2024
London
12-16 Aug 2024
New York
26-30 Aug 2024
Seattle
9-13 Sept 2024
Istanbul
23-27 Sept 2024
New Delhi
7-11 Oct 2024
Kualalumpur
21-25 Oct 2024
New Delhi
4-8 Nov 2024
London
18-22 Nov 2024
New York
2-6 Dec 2024
Seattle, USA
16-20 Dec 2024
London
30 Dec 2024- 3 Jan 2025
Dubai
6-10 Jan 2025
Kualalumpur
20-24 Jan 2025
Dubai
3-7 Feb 2025
London
17-21 Feb 2025
New York
2-6 March 2025
Seattle, USA
16-20 March 2025
Istanbul
30 March-3 April 2025
New York
13-17 April 2025
Dubai
27 April-1 May 2025
Kualalumpur
11-15 May 2025
London
25-29 May 2025




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What is Covered in this Program

  1. This program provides the participant the knowledge and practical skills to understand, analyze and implement Customer and Stakeholder Focused Facility Management. The program will discuss in a practical application oriented way how to implement Industry Standards, Good Operational & Management Practices, Best Practices, Customer Focus and Strategic Alignment.
  2. Participant will take away a detailed understanding of the step-by-step methodology for Effectively and Efficiently Managing large Public Facilities and Buildings.

Who Should Attend

  1. This program is intended for Facility Managers, Team Leaders, Estate Managers and Supervisors.
  2. Professionals involved in Design of such facilities will also benefit from attending so they can Design-Out Problems and Operational Inefficiencies, and, Design-in the Customer Satisfaction Focused, Efficiency Improvement, Monitor-able, Maintainable and Secure Facilities. This program will also be useful for Public Facility Management Research & Development Teams, Strategy Teams, Business Development Teams and Data scientists.

Program Content & Modules Modules

Customer Focused Facility Management


  1. Multi-Stakeholder Facility Functions & Objectives Analysis
  2. Facility Efficient Operations Processes
  3. Facility Emergency Operating Processes
  4. Facility Sustainability Processes
  5. Facility Prevention of Problems Processes
  6. Facility Maintenance Processes
  7. Facility Incident Management Processes
  8. Incident Damage to Reputation Limitation Processes
  9. Facility Improvement Processes
  10. Usual Public Facility Stakeholder and Customer Expectations
  11. Processes Required to Meet Expectations
  12. Resource Arrangements for Meeting Expectations
  13. Planning the Operational and Maintenance Management
  14. Risk Identification and Contingency Planning
  15. Creating the Required Culture in Facility Management Personnel
  16. Creating Value for the Stakeholders and Customers
  17. Processes & Arrangements for Exceeding Customer Expectations
  18. Staff Training & Contingency Plans for Exceeding Expectations
  19. Data Required to Support Performance & Decisions
  20. Technological Data Collection Methods & Tools
  21. Remote Data Acquisition, Diagnostics and Remedy Systems
  22. Facility Management Software Systems & Capabilities
  23. Human Intelligence Data Collection
  24. Real Time Communications to Stakeholders, Customers & Operational Staff
  25. Building a Facilities Operational & Maintenance Knowledgebase including SOPs
  26. Facility Equipment Maintain or Replace Analysis
  27. Competency Building & Testing of Facility Staff
  28. Program Recommendations & Next Steps
  29. Participant Customized Outline Action Plan

1 Week Training Program

Outcomes & Takeaways

Outcomes and Takeaways Overview
  1. Knowhow and Technology Transfer to the Participants. Building relevant Understanding, Competencies & Process Knowledge.
  2. Multi-discipline understanding of Program Topics.
    Means that post program when participant takes decisions, related to his work, participant will automatically and subconsciously consider and take into account (as applicable) Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understand Risks, Actions for Increasing Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Key Performance Indicators, Meaningful Performance Evaluation System, and, Data Analytic Opportunities.
    This type of understanding and habit otherwise develops after years of rich and diverse work experience. (few get this opportunity)
  3. Knowledge Framework outline which will enable the participant to understand and learn the right lessons from his own past, present and future on-the-job experience.
  4. Training that will empower the participant to identify, support and implement improvements in his work area, team, section, department, and organization.
This 1 Week Training Program participant will typically take away...
  1. Program related knowhow, skills, competencies and process knowledge.
    This program will use case studies and benchmarked Good and Best Practices to enhance participant understanding and competencies.
  2. Domain Knowledge and process knowledge.
    The participant will become empowered and should become more Productive, Effective, Efficient, Customer Focused and Strategic Focused.
    At the end of the program, the Participant will prepare a Customized Outline Action Plan which will serve as the roadmap to implement some key improvements in his work area.

Benefits to the Organization Sponsoring Participants to this program

(Benefits made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, easy to understand and apply training methodology that relies on Industry Good and Best Benchmarked Practices)

Participant Individual Career Benefits

  1. First, and most important benefit, is the positive self-esteem that will come from being able to do your work right first time and meet internal and external customer expectations.
  2. Second, the Program developed Understanding, Skills & Competencies will help you successfully present your professional and Team skills at Job Interviews and Internal Performance Evaluation Reviews.
  3. You gain a clear direction for analyzing, proposing and implementing improvements in his work area.
    The outline action plan you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your performance on the job, team, business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job.
  4. Post program when you take decisions related to your work processes you will automatically consider (as applicable): Internal & External Customer Needs and Expectations, Technology Options, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increasing Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and possibly more multi-discipline aspects).

Registration Form

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Registration & Fee Information

  1. Fee information is also available at:   PROGRAM-FEE-PAGE   Special Discounts May be Available Please email scholarships@eurotraining.com.
  2. To register please send us an official letter confirming registration (on organizational letterhead), or, send us a completed registration form above. http://www.eurotraining.com/etl-reg-1w.doc .
  3. Fees are Payable by Bank Transfer or Bank Draft.
    • Program Fee is

      (1) 1 Week (5 day/30 hrs) Training Program: At Dubai, Kuwait, New Delhi, Qatar £4,315 (USD $5,500) per participant.

      (2) At London, US Locations, Europe, Malaysia, Singapore £4,747 (USD $6,050) per participant.

      (3) Online eTraining Fee is £2,000 (USD $2,500) per participant.
    Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
  4. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the class room training program participants.
  5. Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Refund will not be considered where the participants cancels his registration less than 3 weeks before start of the program. Alternate nominations will be allowed anytime before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date.
  7. All participants are required to fill in Participant Information form and Program Related Questionnaire - on first day of the program.
  8. Each program Undergoes Customization to Better Meet Participant Present and Future Jon and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  9. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  10. Provisional Registration : You can make a provisional registration request by sending us an email with an official email account. Provisionsl registration request will ensure we will reserve a seat for you for 14 days. After this you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.

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