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CAA800

1 Week Training Program

Legal & Contract Department World Class eEnabled Management

Building Skills in

  1. Legal & Contracts Processes

  2. Meeting & Exceeding Customer Expectations

  3. Communications with & Education of Customers

  4. Building a Legal & Contracts Knowledgebase

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What is Covered in this Program

  1. Legal & Contracts Department plays a Critical Role in Growing Organizations. These organizations may be constantly involved in new Construction, Project Procurement, Partnerships and Joint Ventures, Mergers and Acquisition and other New Projects. This program provides the participant Understanding, Knowledge, Competencies and Skills to Effectively and Efficiently Manage the Legal & Contracts Unit to make it aligned to Organizational Operational and Strategic Objectives.
  2. This program will include discussions on Understanding the Legal & Contracts Processes, Meeting & Exceeding Customer Expectations, Effectively Communicating with the Stakeholders, Educating of Internal Customers in Actions to Perform and Avoid to Protect the Organization and to Prevent Unnecessary Liability for the Organization.

    Legal & Contracts Business Units frequently have a somewhat unfriendly and often strained relationship with its Internal Customers, this program will discuss the reasons for this and what all can be done to build a good relationship with Internal Customers and reach performance levels that Meet and Exceeding Customer Expectations.
  3. Who Should Attend
  4. This program is intended for Legal Unit Managers, Contract Department Managers and Contract Professionals.
  5. This Program will also be useful for Project Managers, Operational Auditors and Senior Executives Responsible for Overseeing the Legal & Contracts Units.
  6. Program Content & Modules

Legal & Contract Department World Class eEnabled Management

  1. Business Aspects of Organizational Legal Departments
  2. Business Aspects of Organization Project Contracts Units

Legal & Contracts Unit Internal & External Stakeholders and their Needs and Expectations

Processes & Sub-processes directed at Internal Customer Satisfaction


  1. Regulatory Compliance Legal Processes
  2. Legal & Contract Processes on Projects
  3. Legal & Contract Processes on Major Procurements
  4. Legal & Contract Processes for Partnerships & Joint Ventures
  5. Legal & Contract Processes for Mergers & Acquisitions
  6. Processes for Resolving Disputes by Negotiations
  7. Processes for Resolving Disputes through Local Courts
  8. Processes for Resolving Disputes through Arbitration
  9. For Each of the above Processes

    (1) Understanding the Process Steps
    (2) Understanding Internal Customer Expectations
    (3) Good Practices to Assure Effectiveness, Efficiency & Customer Satisfaction
    (4) Effective Communication,
    (5) Coordination and Support Actions

         (a) Standard Instructions & Forms
          (b) Checklists
         (c) Specific Data Collection
         (d) Sources of Information & FAQs
         (e) Focal Contact Point for more Info
  10. Effective Meetings with Internal & External Stakeholders to

    (1) Discuss Problems,
    (2) Discuss Legal and Contractual Options,
    (3) Finalize Plans & Proposals
    (4) Agreeing Recommendations for Management
  11. Handling Stakeholder Queries
  12. Legal & Contract Unit Approvals Processes
  13. Investigating Possible Best Practices to Exceed Expectations
  14. Documenting, Educating & Monitoring Internal Stakeholders for Collection of Data and Records Relevant to Protecting your Organization’s Interests
  15. Building Knowledgebase for Each Area of Above Mentioned Legal & Contract Processes
  16. Legal & Contracts Keeping-up-to-Date with Changing Laws, Regulations & Rules
  17. Legal & Contracts Office Automation Tools
  18. Legal & Contracts Tools for Managing Guarantees, Insurance, Bonds etc..
  19. Legal & Contracts Online Paid and Public Resources
  20. Data Analytical Opportunities for Legal & Contracts Timely Decision Support Data
  21. Artificial Intelligence based Possible Opportunities for Proactive and Early Warning of Problems or Prompts for Action
  22. Program Recommendations & Next Steps
  23. Participant Customized Detailed Action Plan

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Why Euro Training USA Limited?

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