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1 Week Training Program

Facility Management Performance Evaluation & Audit Training

Building Skills & Competencies in

  1. Methodology for Operational & Customer Focused Performance Evaluation
  2. Methodology for Facility Management Strategic Alignment Performance Evaluation
  3. Preparing & Implementing Facility Balanced Scorecard
  4. Evaluating Technology Adoption & Leadership

1 Week Training Programs

20-24 May 2024
New York
3-7 June 2024
Seattle, USA
17-21 June 2024
New Delhi
1-5 July 2024
15-19 July 2024
New Delhi
29 July - 2 Aug 2024
12-16 Aug 2024
New York
26-30 Aug 2024
9-13 Sept 2024
23-27 Sept 2024
New Delhi
7-11 Oct 2024
21-25 Oct 2024
New Delhi
4-8 Nov 2024
18-22 Nov 2024
New York
2-6 Dec 2024
Seattle, USA
16-20 Dec 2024
30 Dec 2024- 3 Jan 2025
6-10 Jan 2025
20-24 Jan 2025
3-7 Feb 2025
17-21 Feb 2025
New York
2-6 March 2025
Seattle, USA
16-20 March 2025
30 March-3 April 2025
New York
13-17 April 2025
27 April-1 May 2025
11-15 May 2025
25-29 May 2025

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What is Covered in this Program?

  1. This Program builds Skills in Facility Management Performance Evaluation and Operational Audit. The participant will learn how to Evaluate & Audit the Facility Management Operational and Strategic Management Arrangements and Performance towards achievement of Operational Targets, Strategic Objectives, Organizational SOPs and Facility-wide Leadership. This program will introduce New Data Analytics and Artificial Intelligence Methods for Real Time and Proactive Performance Evaluation & Reporting. This program will also discuss the methodology for setting-up a Facility Management Balanced Scorecard to develop a 360-degree Performance Evaluation Scorecard and Identified Improvements.This program will also help answer the following questions: How successful are we in meeting our Facility Management Operational Targets? Are we working adequately towards our Facility Management and Organizational Strategies? How is our Facility Management Leadership working at various Levels? Are we a Learning Organization? Are we Improvement Oriented? Do we have the required Work Culture to meet our Business Objectives? Are we Customer-Focused? How well are our Facility Management Partnerships working? Are we Optimizing the possible benefits from our Facility Management Vendors? Are our Methods Sustainable? Are we utilizing Resources Effectively? Are we Adequately and Effectively deploying Technology? Are our IT Systems Secure? How well are we protected from Physical Security Threats? Are we prepared for Business Continuity in the face of any Possible and Emerging Disaster? And so on.
  2. This program will build the Process-by-Process Knowhow for Identifying, Planning, Measuring & Reporting based on: Applicable & Subscribed Standards, Contract Commitments, Stakeholder Needs & Expectations, Operational Targets, Strategic Plans, Innovation Opportunities and Leadership. This program will also cover Facility Management Functional Audits and Special Audits. Participant will learn about the Good and Best Practices for the Operational Audit Processes. Program will also cover some Best Practices in Facility Management Performance and Operational Audit as Obtained from Benchmarking with Leading Global Facility Operators. Participant will gain a Multi Discipline, Multi Stakeholder Viewpoint based Operational Audit and Performance Evaluation understanding enabling him to Identify and Propose Improvement Recommendations that have a very high probability of acceptance by the Auditee and Management. Participants will also gain understanding of Facility Management Data Analytic and Artificial Intelligence Systems that can provide the Decision Makers adequate timely and proactive Performance, Intervention, and Improvement Insights.

Who Should Attend?

  1. This program is intended for Facility Management Performance Evaluation and Operational Audit Professionals, Managers and Auditors.
  2. This program will also be useful for Facility Management Planners, Developers, Consultants, Professionals and Teams assigned responsibility for Identifying and Implementing Improvements on Existing Facilities to incorporate New Technologies, Motivation and Leadership Systems, Data Analytic and Artificial Intelligence.

Program Content & Modules

Facility Management Performance Evaluation & Audit Training

  1. Business Aspects of Facility Management Operations
  2. Strategic Aspects of Facility Management Operations
  3. Facility Management Technologies and Trends
  4. Good and Best Practices for Facility Operational & Strategic Processes
  5. Meaningful Facility Management Performance Measures
  6. Understanding Performance KPIs for Facility Management Key Processes (or Process of Concern)

    (1) FM Planning

    (2) Coordination with Stakeholders

    (3) Contract Administration

    (4) Day-to-Day Operational Management

    (5) Facility Monitoring

    (6) Facility Maintenance (Preventive & Corrective)

    (7) Sustainability & Environmental Protection

    (8) Maintaining Safety & Hygiene

    (9) Maintaining Security & Emergency Management

    (10) Managing Inventory

    (11) Managing Supply Chain

    (12) Regulatory Compliance

    (13) Facility HR Management

    (14) Improvements, Contracting & Outsourcing
  7. Risks in each Important Facility Management Process
  8. Understanding the Facility Stakeholders
  9. Needs and Expectations of Facility Customers and Stakeholders
  10. Ideas for Exceeding Facility Customer Expectations
  11. Facility Management Performance Measurement against Key Performance Indicators (KPIs) derived from

    (1) Organizational Policies and Initiatives

    (2) Operational Targets

    (3) Customer Focus Objectives

    (4) Strategic Plans & Objectives

    (5) Standard Operating Procedures

    (6) FM Learning Needs

    (7) Exploiting Emerging Improvement Opportunities

    (8) Performance Trends

    (9) Leaderships provided New Directions
  12. Facility Management Operational Audit and Performance Evaluation Checklists Measuring Performance w.r.t.

    (1) Industry and Subscribed Standards

    (2) Organizational Policy

    (3) Strategic Objectives

    (4) Operational Strategies and Plans

    (5) Operational Targets

    (6) Standard Operating Procedures

    (7) Work Controls

    (8) Good and Best Practices

    (8) Benchmarking with FM Leaders.
  13. Evaluating Maturity & Performance Effectiveness of Facility Management Operational Audit & Performance Evaluation Processes

    (1) Risk Based Auditing

    (2) Setting Audit Priorities

    (3) Audit Preparation

    (4) Pre-Audit Activities

    (5) Audit Plans and Checklists

    (6) Audit Procedure

    (7) Audit Cooperation and Coordination

    (8) Resolving Audit Problems

    (9) Taking Auditee Inputs

    (10) Reconfirmation of Key Facts

    (11) Investigative Audit Activities

    (12) Following-up of Information Leads

    (13) Resolving Observed Problems with Auditees

    (14) Closing Audit Presentation

    (15) Draft Audit Report

    (16) Consultations and Further Investigations

    (17) Final Audit Report

    (18) Management Buy-in

    (19) Implementing Recommendations

    (20) Improvements Confirmation Audit.
  14. Program Recommendations
  15. Outline Personalized Facility Management Operational Audit & Performance Evaluation Improvement Outline Action Plan

1 Week Training Program

Outcomes & Takeaways

Outcomes and Takeaways Overview
  1. Knowhow and Technology Transfer to the Participants. Building relevant Understanding, Competencies & Process Knowledge.
  2. Multi-discipline understanding of Program Topics.
    Means that post program when participant takes decisions, related to his work, participant will automatically and subconsciously consider and take into account (as applicable) Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understand Risks, Actions for Increasing Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Key Performance Indicators, Meaningful Performance Evaluation System, and, Data Analytic Opportunities.
    This type of understanding and habit otherwise develops after years of rich and diverse work experience. (few get this opportunity)
  3. Knowledge Framework outline which will enable the participant to understand and learn the right lessons from his own past, present and future on-the-job experience.
  4. Training that will empower the participant to identify, support and implement improvements in his work area, team, section, department, and organization.
This 1 Week Training Program participant will typically take away...
  1. Program related knowhow, skills, competencies and process knowledge.
    This program will use case studies and benchmarked Good and Best Practices to enhance participant understanding and competencies.
  2. Domain Knowledge and process knowledge.
    The participant will become empowered and should become more Productive, Effective, Efficient, Customer Focused and Strategic Focused.
    At the end of the program, the Participant will prepare a Customized Outline Action Plan which will serve as the roadmap to implement some key improvements in his work area.

Benefits to the Organization Sponsoring Participants to this program

(Benefits made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, easy to understand and apply training methodology that relies on Industry Good and Best Benchmarked Practices)

Participant Individual Career Benefits

  1. First, and most important benefit, is the positive self-esteem that will come from being able to do your work right first time and meet internal and external customer expectations.
  2. Second, the Program developed Understanding, Skills & Competencies will help you successfully present your professional and Team skills at Job Interviews and Internal Performance Evaluation Reviews.
  3. You gain a clear direction for analyzing, proposing and implementing improvements in his work area.
    The outline action plan you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your performance on the job, team, business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job.
  4. Post program when you take decisions related to your work processes you will automatically consider (as applicable): Internal & External Customer Needs and Expectations, Technology Options, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increasing Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and possibly more multi-discipline aspects).

Registration Form

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Optional Fields

Registration & Fee Information

  1. Fee information is also available at:   PROGRAM-FEE-PAGE   Special Discounts May be Available Please email
  2. To register please send us an official letter confirming registration (on organizational letterhead), or, send us a completed registration form above. .
  3. Fees are Payable by Bank Transfer or Bank Draft.
    • Program Fee is

      (1) 1 Week (5 day/30 hrs) Training Program: At Dubai, Kuwait, New Delhi, Qatar £4,315 (USD $5,500) per participant.

      (2) At London, US Locations, Europe, Malaysia, Singapore £4,747 (USD $6,050) per participant.

      (3) Online eTraining Fee is £2,000 (USD $2,500) per participant.
    Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
  4. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the class room training program participants.
  5. Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Refund will not be considered where the participants cancels his registration less than 3 weeks before start of the program. Alternate nominations will be allowed anytime before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date.
  7. All participants are required to fill in Participant Information form and Program Related Questionnaire - on first day of the program.
  8. Each program Undergoes Customization to Better Meet Participant Present and Future Jon and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  9. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  10. Provisional Registration : You can make a provisional registration request by sending us an email with an official email account. Provisionsl registration request will ensure we will reserve a seat for you for 14 days. After this you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.



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