Front Office Management, Help Desk Management, eServices and Customer Satisfaction Management

Program Modules 1/2/3/4 Week/ 6 Days

View Online Brochure)
Program Code PROGRAM TITLE (View Online Brochure) Print QUERY BY EMAIL
BPO8204 Business and IT Process Outsourcing - Management Skills
CCM4004 Call Centre Management - Own or Outsourced
CSP9044 Step-by-Step Understanding and Implementation of Customer Satisfaction Initiatives
EHD6024 Helpdesk Planning, Management and Improving Customer Services
HDT5834 Help Desk Technologies and Processes
MSA8704 Systematic Approach to Do it Right First Time - Improving Customer Satisfaction and Reducing Costs
QCF6024 Setting Up a Customer Focused Management System
QCM6824 Effectively Managing Contracted-Out Manpower and Services
QKM8144 Knowledge Management System for Your Customer Service Excellence
BCC701-4 Implementing Good Management Practices in Your Customer Care Unit
BHU701-4 Implementing Good Management Practices in Your Help Desk Unit
HCC701-4 Implementing Employee Motivation & Reward Systems in Your Customer Care Unit
HHU701-4 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
AHU701-4 Implementing Automation and Productivity Enhancement in Your Help Desk Unit
BHD701-4 Implementing Good Management Practices in Your Help Desk Unit
HHD701-4 Implementing Employee Motivation & Reward Systems in Your Help Desk Unit
AHD701-4 Implementing Automation and Productivity Enhancement in Your Help Desk Unit