QKM820-2
IT Services
Knowledge Management System Training Workshop
Effectively Implementing IT Services Knowledge
Management System
·
How
to Build your Organization's Knowledge System in a Systematic Manner!
·
Helping
Build a World Class Cost Effective Organization
o Reduce Rework & Increase
Productivity
o Create a Learning Organization
o Build Competency Tests and Insulate
Organization From Attrition
o Strategies to Capture IT Services
Knowledge from Retiring Employees
For Latest Program Schedule
·
http://www.eurotraining.com/pdf/qkm820-2.pdf
·
http://www.eurotraining.com/database/sitemap/sitemap.php
What is Covered in this Program?
·
IT Services Knowledge Capture and
its Reuse is Key to Organizational Success. It helps Enhance Productivity, Builds a Learning Organization, Helps Organizational Control
of its Key IT Services Knowledge Resources, Helps setup a Cost Effective
Training and Mentoring System, Helps Mentoring Systems, Helps Develop Internal
Competency Testing & Certification and Helps build the competencies that
support implementing your Organizational Strategic Objectives.
·
The program introduces you to a easy to Understand and Implement Step-by-step methodology
to collect your organizations IT Services Knowledge and make it available for
decision making. After attending the program the
participant will take away an Action Plan to Implement KM in his Department,
Business Unit or Organization.
Who Should Attend?
·
All Executives, Supervisors and
Professionals in every field. Those new to the field take away a good
multi-discipline understanding of the issues involved in implementing IT
Services Knowledge Management in their work areas.
·
Particularly useful for
Implementation Teams: This program can be used to train implementation teams -
when a IT Services Knowledge Management project or initiative is being started
in your organization; when a new KM strategic focus is being initiated, or,
just prior to hiring a consultant to advise the organization on KM System
Implementation. A team attending together will ensure that they will get a common understanding of the issues and methods and will be
able to successfully work together to setup a KM System in their organization
or business unit.
Program Content
1. Understanding
Knowledge
2. Reusable
Work Products - Don't Reinvent the Wheel.
3. IT
Services Knowledge Enabled Organizations and Departments
4. IT
Services Knowledge Management Processes
5. Process
Approach to Management
6. Documenting
Process Knowledge
7. Identifying
Organizational Knowledge
8. Methodologies
for Capturing Knowledge
9. Motivation
Methods for Encouraging IT Services Knowledge Sharing
10. Setting
Up IT Services Knowledge Management Team
11. Communicating
Organizational Knowledge
12. IT
Services Knowledge System for Supporting Business Processes
13. IT
Services Knowledge System for Enabling Management Control
14. IT
Services Knowledge System for Cost Effective Training and Mentoring
15. IT
Services Knowledge Systems for Building Internal Competency Testing System
16. IT
Services Knowledge System to Support Strategic Objectives
17. Evaluating
your IT Services Knowledge System
20. Advanced Topics - More Details on Some Above
Issues Important for Participants
21. Increasing Productivity through Using Standard
Forms, Templates, Checklists to Perform the Work Processes
22. Your Step by Step Action Plan
23. Program Recommendations
Euro
Training Ltd
3422 Old Capitol Trail, #1116, Wilmington, DE
19808, USA
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887 9456 US Fax/Voice: +1 650 649 2689
www.EuroTraining.com EuroPrograms@yahoo.com miller@EuroTraining.com EuroTraining@gmail.com