QKM814-2
Customer
Knowledge Management System Training Workshop
Effectively Implementing Customer Knowledge Management
System
·
How
to Build your Organization's Knowledge System in a Systematic Manner!
·
Helping
Build a World Class Cost Effective Organization
o Reduce Rework & Increase
Productivity
o Create a Learning Organization
o Build Competency Tests and Insulate
Organization From Attrition
o Strategies to Capture Knowledge
from Retiring Employees
For Latest Program Schedule
·
http://www.eurotraining.com/pdf/qkm814-2.pdf
·
http://www.eurotraining.com/database/sitemap/sitemap.php
What is Covered in this Program?
·
Customer Knowledge Capture and its
Reuse is Key to Organizational Success. It helps Enhance Productivity, Builds a Learning Organization, Helps Organizational Control
of its Key Customer Knowledge Resources, Helps setup a Cost Effective Training
and Mentoring System, Helps Mentoring Systems, Helps Develop Internal
Competency Testing & Certification and Helps build the competencies that
support implementing your Organizational Strategic Objectives.
·
The program introduces you to a easy to Understand and Implement Step-by-step methodology
to collect your organizations Customer Knowledge and make it available for
decision making. After attending the program the participant
will take away an Action Plan to Implement KM in his Department, Business Unit
or Organization.
Who Should Attend?
·
All Executives, Supervisors and
Professionals in every field. Those new to the field take away a good
multi-discipline understanding of the issues involved in implementing Customer
Knowledge Management in their work areas.
·
Particularly useful for
Implementation Teams: This program can be used to train implementation teams -
when a Customer Knowledge Management project or initiative is being started in
your organization; when a new KM strategic focus is being initiated, or, just
prior to hiring a consultant to advise the organization on KM System
Implementation. A team attending together will ensure that they will get a common understanding of the issues and methods and will be
able to successfully work together to setup a KM System in their organization
or business unit.
Program Content
1. Understanding
Knowledge
2. Reusable
Work Products - Don't Reinvent the Wheel.
3. Customer
Knowledge Enabled Organizations and Departments
4. Customer
Knowledge Management Processes
5. Process
Approach to Management
6. Documenting
Process Knowledge
7. Identifying
Organizational Knowledge
8. Methodologies
for Capturing Knowledge
9. Motivation
Methods for Encouraging Customer Knowledge Sharing
10. Setting
Up Customer Knowledge Management Team
11. Communicating
Organizational Knowledge
12. Customer
Knowledge System for Supporting Business Processes
13. Customer
Knowledge System for Enabling Management Control
14. Customer
Knowledge System for Cost Effective Training and Mentoring
15. Customer
Knowledge Systems for Building Internal Competency Testing System
16. Customer
Knowledge System to Support Strategic Objectives
17. Evaluating
your Customer Knowledge System
20. Advanced
Topics - More Details on Some Above Issues Important for Participants
21. Increasing
Productivity through Using Standard Forms, Templates, Checklists to Perform the
Work Processes
22. Your
Step by Step Action Plan
23. Program
Recommendations
Euro
Training Ltd
3422
Old Capitol Trail, #1116, Wilmington, DE 19808, USA
Whatsapp:
+1 415 430 5181, +1 415 251 1367, +1 302 887 9456 US Fax/Voice: +1 650 649
2689
www.EuroTraining.com EuroPrograms@yahoo.com miller@EuroTraining.com EuroTraining@gmail.com