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QKM802-2
2 Week Job Process Performance & Productivity Process Skills Training
Building an Organizational Knowledge Management Processes System Processes
Building Process-by-Process Skills & Competencies in
How to Build your Organization's Knowledge System in a Systematic Manner!
Processes for Helping Build a World Class Cost Effective Organization
- Reduce Rework & Increase Productivity
- Create a Learning Organization
- Build Competency Tests and Insulate Organization From Attrition
- Strategies to Capture Knowledge from Retiring Employees
www.eurotraining.com/bro/qkm802-2.php
2 Week Training Workshops
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What is Covered in this Job Process Workshop?
Knowledge Capture and its Reuse is Key to Organizational Success. It helps Enhance Productivity, Builds a Learning Organization, Helps Organizational Control of its Key Knowledge Resources, Helps setup a Cost Effective Training and Mentoring System, Helps Mentoring Systems, Helps Develop Internal Competency Testing & Certification and Helps build the competencies that support implementing your Organizational Strategic Objectives.
The program introduces you to a easy to Understand and Implement Step-by-step methodology to collect your organizations knowledge and make it available for decision making. After attending the program the participant will take away an Action Plan to Implement KM in his Department, Business Unit or Organization.
Knowledge Capture and its Reuse is Key to Organizational Success. It helps Enhance Productivity, Builds a Learning Organization, Helps Organizational Control of its Key Knowledge Resources, Helps setup a Cost Effective Training and Mentoring System, Helps Mentoring Systems, Helps Develop Internal Competency Testing & Certification and Helps build the competencies that support implementing your Organizational Strategic Objectives.
The program introduces you to a easy to Understand and Implement Step-by-step methodology to collect your organizations knowledge and make it available for decision making. After attending the program the participant will take away an Action Plan to Implement KM in his Department, Business Unit or Organization.
Learn to systematically build an effective organizational knowledge management (KM) system. Establish processes to create a world-class, cost-effective organization by capturing and leveraging knowledge.
Reduce rework and increase productivity by enabling seamless access to organizational knowledge. Develop a learning organization that promotes continuous growth and skill enhancement.
Build competency tests and safeguard the organization from knowledge attrition due to employee turnover.
Reduce rework and increase productivity by enabling seamless access to organizational knowledge. Develop a learning organization that promotes continuous growth and skill enhancement.
Build competency tests and safeguard the organization from knowledge attrition due to employee turnover.
Implement strategies to capture and preserve knowledge from retiring employees, ensuring knowledge continuity.
Who Should Attend?
All Executives, Supervisors and Professionals in every field. Those new to the field take away a good multi-discipline understanding of the issues involved in implementing Knowledge Management Processes in their work areas.
Particularly useful for This Work Process Skills program can be used to train implementation teams - when a Knowledge Management Processes project or initiative is being started in your organization; when a new KM strategic focus is being initiated, or, just prior to hiring a consultant to advise the organization on KM System Implementation. A team attending together will ensure that they will get a common understanding of the issues and methods and will be able to successfully work together to setup a KM System in their organization or business unit.
Program Content & Modules
Building an Organizational Knowledge Management Processes System Processes
Introduction to Knowledge Management Systems (KMS)
What is Knowledge Management?
The process of capturing, organizing, sharing, and utilizing organizational knowledge.
Components of an Effective KMS:
Knowledge repositories, collaboration tools, and learning management systems.
Benefits of KM: Improved decision-making, reduced duplication of work, faster onboarding, and sustained innovation.
Building an Organizational Knowledge System in a Systematic Manner
Define KM Goals and Objectives Processes
Align KM objectives with organizational strategies (e.g., reducing downtime, improving innovation).
Identify specific knowledge needs for departments, teams, and roles.
Conduct a Knowledge Audit Processes
Map existing knowledge assets (documents, expertise, processes, databases).
Identify knowledge gaps and critical areas for improvement.
Develop a KM Framework Processes
Establish clear processes for knowledge creation, storage, retrieval, and sharing.
Define roles and responsibilities, such as knowledge owners, contributors, and users.
Choose the Right KM Tools and Platforms Processes
Select software solutions for document management, collaboration, and analytics.
Integrate KM tools with existing systems (e.g., CRM, ERP).
Processes for Building a World-Class, Cost-Effective Organization
Streamline Workflows Processes
Use KM to standardize and document processes for consistency and efficiency.
Implement checklists and templates to reduce rework.
Foster Collaboration Processes
Encourage cross-departmental knowledge sharing through KM platforms.
Establish communities of practice (CoPs) for expertise exchange.
Measure Effectiveness Processes
Monitor the impact of KM on metrics like cycle time, error rates, and project costs.
Use data-driven insights to refine KM processes and tools.
Reducing Rework & Increasing Productivity Processes
Centralized Knowledge Repository Processes
Create a single source of truth where employees can access up-to-date information.
Use version control to avoid confusion over outdated documents.
Quick Access to Knowledge Processes
Implement search capabilities with AI-powered filters for faster information retrieval.
Organize knowledge by categories, projects, or workflows for ease of use.
Standard Operating Procedures (SOPs) Processes
Document SOPs and best practices for repetitive tasks.
Provide easy access to SOPs through KM tools to reduce errors and rework.
Creating a Learning Organization Processes
Establish a Culture of Continuous Learning Processes
Promote knowledge sharing as a core organizational value.
Encourage employees to contribute to the KM system through incentives and recognition.
Leverage Training Programs Processes
Use KM systems to host and manage training materials, webinars, and e-learning modules.
Create customized learning paths for employees based on their roles and career goals.
Encourage Feedback and Refinement Processes
Use surveys and forums to gather employee feedback on knowledge resources.
Regularly update content based on user input and organizational changes.
Building Competency Tests & Insulating the Organization from Attrition Processes
Competency Assessment Processes
Develop tests to assess employees’ knowledge of core processes and systems.
Use KM tools to track individual progress and identify training needs.
Knowledge Retention Strategies Processes
Create knowledge maps linking roles to required skills and expertise.
Use mentorship programs to transfer critical knowledge to junior employees.
Insulating Against Attrition Processes
Establish robust documentation of processes, workflows, and decision-making criteria.
Automate routine tasks using AI and RPA (Robotic Process Automation) to reduce reliance on specific individuals.
Strategies to Capture Knowledge from Retiring Employees
Structured Knowledge Capture Processes
Conduct exit interviews to document tacit knowledge.
Use storytelling and video recordings to capture personal insights and experiences.
Mentorship and Shadowing Programs Processes
Pair retiring employees with successors to facilitate hands-on knowledge transfer.
Establish temporary overlap periods where retirees coach their replacements.
Knowledge Codification Processes
Document key decisions, lessons learned, and unique methodologies used by retiring employees.
Use templates to standardize the format of captured knowledge for easy integration into KM systems.
Digital Knowledge Repositories Processes
Store insights and expertise in searchable formats such as wikis, guides, and Q&A databases.
Use AI to tag and categorize knowledge for future retrieval.
Step-by-Step Methodology for KM System Implementation Processes
2 Week Training Workshop
Outcomes & Takeaways
Job Process Good & Best Practices Workshop Outcomes and Takeaways
Knowhow and Technology Transfer to the Participants. Building relevant Understanding, Competencies & Process Knowledge.
Multi-discipline understanding of Program Topics.
Means that post program when participant takes decisions, related to his work, participant will automatically and subconsciously consider and take into account (as applicable) Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understand Risks, Actions for Increasing Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Key Performance Indicators, Meaningful Performance Evaluation System, and, Data Analytic Opportunities.
This type of understanding and habit otherwise develops after years of rich and diverse work experience. (few get this opportunity)
Knowledge Framework which will enable the participant to understand and learn the right lessons from his own past, present and future on-the-job experience.
Training that will empower the participant to identify, support and implement improvements in his work area, team, section, department, and organization.
This 2 Week Training Workshop participant will typically take away...
Program related detailed knowhow, skills, competencies and process knowledge, and hands on practice on applying some of the key skills.
This 2 week programs add depth to the program topics covered in the first week, by including additional discussions on (as applicable) Risks, Prioritization, Quality Assurance, Strategic Considerations, Process and Control Automations, Early Warning Systems, Performance Evaluation, Key Performance Indicators, Improvements, Benchmarking, Innovation, Disruptive Innovation, Risk Management, and Work Standardization.
This program adds more case studies and hands on workshops to help apply what the participant has learnt during the program.
Domain Knowledge, process knowledge, and hands on practice of decisions on actually job situations.
The participant will become empowered and should become more Productive, Effective, Efficient, Customer Focused and Strategic Focused.
At the end of the program, the Participant will prepare a Customized Detailed Action Plan which will serve as the roadmap to implement some key improvements in his work area.
Knowhow and Technology Transfer to the Participants. Building relevant Understanding, Competencies & Process Knowledge.
Multi-discipline understanding of Program Topics.
Means that post program when participant takes decisions, related to his work, participant will automatically and subconsciously consider and take into account (as applicable) Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understand Risks, Actions for Increasing Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Key Performance Indicators, Meaningful Performance Evaluation System, and, Data Analytic Opportunities.
This type of understanding and habit otherwise develops after years of rich and diverse work experience. (few get this opportunity)
Knowledge Framework which will enable the participant to understand and learn the right lessons from his own past, present and future on-the-job experience.
Training that will empower the participant to identify, support and implement improvements in his work area, team, section, department, and organization.
Program related detailed knowhow, skills, competencies and process knowledge, and hands on practice on applying some of the key skills.
This 2 week programs add depth to the program topics covered in the first week, by including additional discussions on (as applicable) Risks, Prioritization, Quality Assurance, Strategic Considerations, Process and Control Automations, Early Warning Systems, Performance Evaluation, Key Performance Indicators, Improvements, Benchmarking, Innovation, Disruptive Innovation, Risk Management, and Work Standardization.
This program adds more case studies and hands on workshops to help apply what the participant has learnt during the program.
Domain Knowledge, process knowledge, and hands on practice of decisions on actually job situations.
The participant will become empowered and should become more Productive, Effective, Efficient, Customer Focused and Strategic Focused.
At the end of the program, the Participant will prepare a Customized Detailed Action Plan which will serve as the roadmap to implement some key improvements in his work area.
Benefits to the Organization Sponsoring Participants to this program
(Benefits made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, easy to understand and apply training methodology that relies on Industry Good and Best Benchmarked Practices)
Euro Training programs are different. They develop practical Job Skills.
This program is designed to make the participant aware of the domain processes, multi-discipline skills and competencies related to his job responsibilities.
Each program is customized and made useful for the particular participant group, our target is 90%+ topics directly applicable to the work today or in future.
Benefits you may see in participant post program...High level Job skills & competencies
Taking Initiative to Propose Improvements and help implement them
Build a Knowledge System for his Work Responsibility Area
Further, this program will Build Multi-Discipline Understanding, Skills and Competencies including (as relevant)...
Increased Technical and Process Knowhow
Awareness to the Need to align performance to the Needs and Expectations of Stakeholders/ Customers (internal & external)
Awareness of the Need to Align performance to Organizational Operational and Strategic Objectives.
Understanding Domain Good Management Practices, and, Awareness to meet Requirements and Recommendations of the Relevant Industry and Professional Standards.
Awareness to consider for possible application the Best Benchmarked Domain Practices that can assist making Dramatic Process Improvements, including (as relevant) Productivity Improvements, Product and Service Differentiation and Exceeding Stakeholder & Customer Expectations.
This training can be used to build a pool of trained manpower for your organization. After this training, you can consider purchasing special instructor training materials to build Internal Training Capacity and leverage your participants as Instructors. When you buy the instructor training materials you get access to Online eResources for your participants for 1 year.
Euro Training Instructors often act as mentors for participants (solely subject to instructor approval). Your participants can utilize this free service to ensure effective post program reinforcement and help when applying the ideas, skills and competencies acquired during the training.
Participant Individual Career Benefits
First, and most important benefit, is the positive self-esteem that will come from being able to do your work right first time and meet internal and external customer expectations.
Second, the Program developed Understanding, Skills & Competencies will help you successfully present your professional and Team skills at Job Interviews and Internal Performance Evaluation Reviews.
You gain a clear direction for analyzing, proposing and implementing improvements in his work area.
The detailed action plan you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your performance on the job, team, business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job.
This program ensures you will learn about and understand the Strategic Alignment Aspects of your job (as relevant) and in the process enable you to understand how to make a leadership contribution in your work area, team, or organization.
Post program when you take decisions related to your work processes you will automatically consider (as applicable): Internal & External Customer Needs and Expectations, Technology Options, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increasing Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Analyze Value Engineering Opportunities, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, Consider Data Analytic Opportunities, Be mindful of Artificial Intelligence Opportunities, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, Consider need to perform Internal Training or Mentoring, Consider need for Setting-up an Internal Employee Certification System .... (and more multi-discipline aspects).
First, and most important benefit, is the positive self-esteem that will come from being able to do your work right first time and meet internal and external customer expectations.
Second, the Program developed Understanding, Skills & Competencies will help you successfully present your professional and Team skills at Job Interviews and Internal Performance Evaluation Reviews.
You gain a clear direction for analyzing, proposing and implementing improvements in his work area.
The detailed action plan you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your performance on the job, team, business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job.
This program ensures you will learn about and understand the Strategic Alignment Aspects of your job (as relevant) and in the process enable you to understand how to make a leadership contribution in your work area, team, or organization.
Post program when you take decisions related to your work processes you will automatically consider (as applicable): Internal & External Customer Needs and Expectations, Technology Options, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increasing Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Analyze Value Engineering Opportunities, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, Consider Data Analytic Opportunities, Be mindful of Artificial Intelligence Opportunities, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, Consider need to perform Internal Training or Mentoring, Consider need for Setting-up an Internal Employee Certification System .... (and more multi-discipline aspects).
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Registration & Fee Information (2 Week Workshops)
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Fee information is also available at:
PROGRAM-FEE-PAGE
Special Discounts May be Available Please email scholarships@eurotraining.com.
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To register please send us an official letter confirming registration (on organizational letterhead or company email), or, send us a completed registration form above.
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Fees are Payable by Bank Transfer or Bank Draft.
2 week (80 hrs) 2 week (80 hrs) Process-by-Process Approach Training :
Classroom Training at USA, Dubai, Kuwait, New Delhi, Qatar USD $8,900 per participant.
Classroom Training at London, Europe, Malaysia, Singapore USD $9,790 per participant.
Online eTraining Fee USD $4,375 per participant.
Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Ai Knowledge Systems, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.
Fees are Payable by Bank Transfer or Bank Draft.
2 week (80 hrs) 2 week (80 hrs) Process-by-Process Approach Training :
Classroom Training at USA, Dubai, Kuwait, New Delhi, Qatar USD $8,900 per participant.
Classroom Training at London, Europe, Malaysia, Singapore USD $9,790 per participant.
Online eTraining Fee USD $4,375 per participant.
Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs).
2 week (80 hrs) 2 week (80 hrs) Process-by-Process Approach Training :
Classroom Training at USA, Dubai, Kuwait, New Delhi, Qatar USD $8,900 per participant.
Classroom Training at London, Europe, Malaysia, Singapore USD $9,790 per participant.
Online eTraining Fee USD $4,375 per participant.
Accommodation is not included in Program fee. Special rates may be available at venue hotel for participants.
A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Ai Knowledge Systems, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.
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