QCF602-2
Customer
Focused Management of Your Organization or Department Training Workshop
2 Week Training Workshop
Customer Focused Management of Your
Organization or Department
·
Understanding
Customer Needs & Expectations
·
Understanding
the Process for Exceeding Customer Expectations
o Incorporating
the Good & Best Management Practices
o Checklist
based approach
o Immediate
Practical Applicability
o Real World
Case Studies
For Latest
Program Schedule
·
http://www.eurotraining.com/pdf/qcf602-2.pdf
·
http://www.eurotraining.com/sitemap.php
What is Covered in this Program?
·
This program
provides the participant the range of practical skills to analyze and
understand and Implement a Customer Focused Management System in his
Organization or Department.
·
This program
provides a unique multidiscipline (Technical-Legal-Management-Audit-Finance)
analytical approach enabling you to take effective decisions
Who Should
Attend?
·
Those new to
the field take away a good multi-discipline understanding of the issues
involved in their work. It helps them in becoming productive quickly and in
building a knowledge framework that will help them identify, understand,
classify and remember on the job learning and experiences.
·
Implementation
Teams: This program can be used to train implementation teams - when a new
project or initiative is being started in your organization; when a new
strategic focus is being initiated; just prior to a consultant being hired to
advise the organization
Program
Content
1. Understanding
Customers
2. Understanding
Customer Needs & Expectations
3. Understanding
the Process for Exceeding Customer Expectations.
4. Customer
Focus Processes
5. Know
What Customers Want: Listening to Internal & External Customers; Listening
to Potential Customers
6. Determination
of Customer Satisfaction and Engagement:
Satisfaction and Engagement; Satisfaction Relative to Competitors;
Dissatisfaction
7. Involve
the Customers
8. Program
and Service Offerings to Customers and Customer Support: Product and Service
Offerings; Internal & External
Customer Support; Customer Segmentation
9. Building
Relationships with Internal & External Customers: Relationship Management;
Complaint Management; Understanding
10. Program
Recommendations
11. Your
Individualized Action Plan
12. Setting
up Early warning system to Provide Decision Support Data
13. Workshop
Case Studies 1
14. Workshop
Case Studies 2
15. Program
Recommendations
16. An
Individualized Action Plan for each Participant.
17. Workshop
1
18. Outline
Action Plan to Implement Program Communicated Good and Best Practices
19. Workshop
2
20. Advanced
Topics - More Details on Some Above Issues Important for Participants
(Customized for each Participant Group)
21. Increasing
Productivity through Using Standard Forms, Templates, Checklists to Perform the
IP Processes
22. Performance
Management System to Measure Level of
Performance in the Above Processes - we will develop the KPIs for the Above
Processes
23. Planning
& Implementing a Departmental/Functional Knowledge Base - For IP Rights and
Methods - Key to Achieving Quality Service Performance/Repeatability and
Superior Performance in Our Organization
24. Your
Individualized Action Plan for Implementing Good Practices and Best Practices
Discussed throughout the Program
25. Enhanced
Program Recommendations
Euro Training Ltd
3422 Old Capitol
Trail, #1116, Wilmington, DE 19808, USA
Tel: +1 415 430 5181,
+1 415 251 1359
Regn@EuroTraining.com, EuroTraining@gmail.com
Fax: (US) + 1 650 649
2689