MCF478-2

Admission, Enrollment & Registration Performance Improvement & Customer Satisfaction Skills

2 Week Training Workshop

Admission, Enrollment & Registration Performance Improvement

·      For Admission, Enrollment & Registration Officers Recruitment, Universities

·      For Registration with Commercial & Government Services

o   Customer Focus

o   Strategic Focus

o   eTools

o   Real Time Performance Management

For Latest Program Schedule

·        http://www.eurotraining.com/pdf/mcf478-2.pdf

·        http://www.eurotraining.com/sitemap.php

·        mcf478-2@EuroTraining.com

What is Covered in this Program?

·        This program provides the participant the range of practical skills to analyze, understand and Implement a Customer Focused Admissions, Enrollment & Registration Process in his Organization or Department.

·        The program provides the knowhow to incorporate into the work: Customer Focus Strategic Focus, eTools and Real Time Performance Management.

Who Should Attend?

·        All Staff, Supervisors and Managers involved with Admission, Enrollment & Registration Officers Recruitment, Universities, Commercial & Government Service Registration.

·        This program can be used to train implementation teams -  when a new project or initiative requiring  Admission, Enrollment & Registration Officers Recruitment, Universities, Commercial & Government Service Registration is being started in your organization.

Program Content

1.     Understanding Customers

2.     Admission, Enrollment & Registration Officers Recruitment, Universities, Commercial & Government Service Registration Processes

3.     Understanding Customer Needs & Expectations

4.     Understanding the Process for Meeting the Real Needs of the Customer

5.     Understanding the Process for Meeting the Expectations of the Customer

6.     Understanding the Process for Exceeding Customer Expectations.

7.     Customer Focus Processes

8.     Customer Feedback Process

9.     Real Time Customer Feedback Process

10.  Acting on Customer Feedback Process

11.  Converting a Dissatisfied Customer to Exceeded Expectation Customer Processes

12.  Building Rapport with Internal & External Customers: Relationship Management; Complaint Management; Understanding

13.  Program Recommendations

14.  Workshop 1

15.  Outline Action Plan to Implement Program Communicated Good and Best Practices

16.  Workshop 2

17.  Advanced Topics - More Details on Some Above Issues Important for Participants (Customized for each Participant Group)

18.  Increasing Productivity through Using Standard Forms, Templates, Checklists to Perform the IP Processes

19.  Performance Management System  to Measure Level of Performance in the Above Processes - we will develop the KPIs for the Above Processes

20.  Planning & Implementing a Departmental/Functional Knowledge Base - For IP Rights and Methods - Key to Achieving Quality Service Performance/Repeatability and Superior Performance in Our Organization

21.  Your Individualized Action Plan for Implementing Good Practices and Best Practices Discussed throughout the Program

22.  Enhanced Program Recommendations

Euro Training Ltd

3422 Old Capitol Trail, #1116, Wilmington, DE 19808, USA

Tel: +1 415 430 5181, +1 415 251 1359

Regn@EuroTraining.com,   EuroTraining@gmail.com

Fax: (US) + 1 650 649 2689

http://www.EuroTraining.com