MCF478-2
Admission,
Enrollment & Registration Performance Improvement & Customer
Satisfaction Skills
2 Week Training Workshop
Admission, Enrollment & Registration
Performance Improvement
·
For
Admission, Enrollment & Registration Officers Recruitment, Universities
·
For
Registration with Commercial & Government Services
o Customer Focus
o Strategic
Focus
o eTools
o Real Time
Performance Management
For Latest
Program Schedule
·
http://www.eurotraining.com/pdf/mcf478-2.pdf
·
http://www.eurotraining.com/sitemap.php
What is Covered in this Program?
·
This program
provides the participant the range of practical skills to analyze, understand
and Implement a Customer Focused Admissions, Enrollment & Registration
Process in his Organization or Department.
·
The program
provides the knowhow to incorporate into the work: Customer Focus Strategic
Focus, eTools and Real Time Performance Management.
Who Should
Attend?
·
All Staff,
Supervisors and Managers involved with Admission, Enrollment & Registration
Officers Recruitment, Universities, Commercial &
Government Service Registration.
·
This program
can be used to train implementation teams -
when a new project or initiative requiring Admission, Enrollment & Registration
Officers Recruitment, Universities, Commercial & Government Service
Registration is being started in your organization.
Program
Content
1. Understanding
Customers
2. Admission,
Enrollment & Registration Officers Recruitment, Universities, Commercial
& Government Service Registration Processes
3. Understanding
Customer Needs & Expectations
4. Understanding
the Process for Meeting the Real Needs of the Customer
5. Understanding
the Process for Meeting the Expectations of the Customer
6. Understanding
the Process for Exceeding Customer Expectations.
7. Customer
Focus Processes
8. Customer
Feedback Process
9. Real
Time Customer Feedback Process
10. Acting
on Customer Feedback Process
11. Converting
a Dissatisfied Customer to Exceeded Expectation Customer Processes
12. Building
Rapport with Internal & External Customers: Relationship Management;
Complaint Management; Understanding
13. Program
Recommendations
14. Workshop
1
15. Outline
Action Plan to Implement Program Communicated Good and Best Practices
16. Workshop
2
17. Advanced
Topics - More Details on Some Above Issues Important for Participants
(Customized for each Participant Group)
18. Increasing
Productivity through Using Standard Forms, Templates, Checklists to Perform the
IP Processes
19. Performance
Management System to Measure Level of
Performance in the Above Processes - we will develop the KPIs for the Above
Processes
20. Planning
& Implementing a Departmental/Functional Knowledge Base - For IP Rights and
Methods - Key to Achieving Quality Service Performance/Repeatability and
Superior Performance in Our Organization
21. Your
Individualized Action Plan for Implementing Good Practices and Best Practices
Discussed throughout the Program
22. Enhanced
Program Recommendations
Euro Training Ltd
3422 Old Capitol
Trail, #1116, Wilmington, DE 19808, USA
Tel: +1 415 430 5181,
+1 415 251 1359
Regn@EuroTraining.com, EuroTraining@gmail.com
Fax: (US) + 1 650 649
2689