Audio version brochure
MAA402
3 Week Advanced Training Workshop

Service Management Skills

Building Advanced Skills & Competencies in

  1. Customer Focused Service Design
  2. Strategic Focused Service Design
  3. Improving Service through Implementing Good and Best Practices
  4. Improving Service Image through CRM, Service Design and Execution
www.eurotraining.com/bro/maa402-3.php

3 week Advanced Training Workshop


Kualalumpur & Online

14 July - 1 Aug 2025
Advanced Training Program

Las Vegas, USA & Online

28 July - 15 Aug 2025
Advanced Training Program

London & Online

11-29 Aug 2025
Advanced Training Program

New York & Online

25 Aug- 12 Sept 2025
Advanced Training Program

London & Online

8-26 Sept 2025
Advanced Training Program

Istanbul & Online

22 Sept -10 Oct 2025
Advanced Training Program

Seattle, USA & Online

8-24 Oct 2025
Advanced Training Program

New York & Online

20 Oct- 7 Nov 2025
Advanced Training Program

Las Vegas, USA & Online

3-21 Nov 2025
Advanced Training Program

London & Online

17 Nov - 5 Dec 2025
Advanced Training Program

New York & Online

1-19 Dec 2025
Advanced Training Program

Seattle, USA & Online

15 Dec 2025 - 2 Jan 2026
Advanced Training Program

London & Online

29 Dec 2025- 16 Jan 2026
Advanced Training Program


Programs Daily Start & Finish
8:00 AM - 2:00 PM
Venue Local Time


Useful Links


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What is Covered in this Program

  1. This program will communicate the Important Role Service Management plays in Meeting Organizational Business Objectives and Building Loyal Customers.
    The program will show how you can build Loyal Customers, these are customers who Buy Your Product or Service Again and Again and ignore your competitor offerings, and, Loyal Customers Say Nice things about you and your service behind your back.
    In this program we will learn about Service Management as applicable to both External and Internal Customers.
  2. Participant will Understand, Identify and Implement Processes that lead to Meeting and Exceeding Customer Expectation.
    This program will take the participant through this systematic process: Start by Identifying the Internal and External Customers; Identify their Stated Needs, Real Needs and Expectations; Determining which of these needs we are targeting for immediate implementation and which we will schedule for a future time when say any required resources become available; Design the Service for Meeting the Objectives and Targeted Customer Needs; Service Delivery Plan Preparing and Implementation; Next we discuss Proactively Obtaining Customer Feedback; Then we understand how Timely acting on the Feedback can become a Key to Service Management Success.
    Designing and being Prepared for Opportunities for Exceeding Customer Expectation is Key to Exceptional Service Management Success, and a Key Customer Loyalty method.
    The program will show that despite the Best Service Management System, Customer Dissatisfaction, can and will, creep in due to many well understood reasons - these can be avoided, or minimized, by incorporating some Standard well understood Customer Service Good Practices.
    This program will also discuss from case studies from some organizations who have taken the lead in Customer Service through their unique process design. These use cases have been collected, studied and benchmarked and are collectively referred to as Service Management Best Practices in this Program.
    This program will also familiarize the participant with Information Technology and Data Analytics Methods that provide us New Opportunities to Capture Customer Satisfaction and Feedback in a timely and proactive manner. Participant will learn that with these Real Time Systems it is now possible to incorporate into Service Design and Processes methods to convert a dissatisfied customer into a delighted or loyal customer.
    This program will also discuss Customer Relation Management (CRM) Methods and Tools which when linked to Service Delivery Process Will help Improve the Customer Experience, Improve Service Image and build loyal customers.

Who Should Attend

  1. This program is intended for Professionals working in Service Organizations and Departments. External Customer Facing Staff may be the First to be Targeted to Attend. But this Program is Equally, if not more, important for those dealing with Internal Customers.
  2. Organizations will nominate staff from Public Relations, Customer Service, Procurement, Maintenance, Audit, HR, Personnel, Finance, Design, Logistics and Security Departments. This program can be used to train Customer Service Teams. This program becomes especially important for Service Improvement Teams when new Service Improvement projects or initiatives are being started.

Program Content & Modules

Service Management Skills


  1. Whatsapp USA: +15512411304
  2. maa402-3@EuroTraining.com

3 week Advanced Training Workshop

Enhance your Understanding, Job Skills, Competencies & Process Knowledge

Ai Knowledge Systems has been providing
  1. Knowhow and Technology Transfer to the Participants.
  2. Building Job Oriented Understanding, Competencies & Process Knowledge.
  3. Domain Multi-discipline understanding that Improves Performance, Credibility and Respect
  4. Competencies that Enable Superior Performance, Promotion, Career Advancement and Respect among Peers
This 3 week Advanced Training Participant Takeaways
  1. A-Z Knowhow and Step-by-Step Process Knowledge
  2. A Customized Detailed Action Plan to apply the Program Knowledge to Work.
    The detailed Action Plan and Implementation Plans you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your job, team, business unit or organization.
    This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.

Benefits for Organization Sponsoring Participants

(Made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, knowledge management, Data Analytics approach)

Participant Career & Life Benefits

  1. Job Satisfaction that will come when satisfying your customers
  2. Respect that will come when you are Recognized by your Peers
  3. Promotion that will come from your Better Job Performance, Making Improvements and Convincing Performance Review Handling
  4. Career Advancement that will come from your increased Employability through Convincing Competency Display in Resume and Interviews, Improvement Ideas, and Implemented Improvements

Registration Form

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Optional Fields


Registration Information
3 Week Advanced Training Program

  1. To register: Please send us an official letter confirming registration (on organizational letterhead or company email). Also send us a completed registration form electronically fillable at Program Site and downloadable as MSWord document by Clicking https://www.eurotraining.com/etl-reg-3w.doc You can request or registration form by Emailing regn@eurotraining.com and eurotraining@gmail.com
  2. For Program Fee Information Email: fees@eurotraining.com . Fees are Payable by Bank Transfer or Bank Draft. Fee information is also available at: https://www.eurotraining.com/fees.php .
  3. Program Fee is 3 week (110 hrs)

    At USA, Dubai, Kuwait, New Delhi, Qatar USD $13,800 per participant.

    At London, Europe, Malaysia, Singapore USD $15,180 per participant.

    Online eTraining Fee USD $6,250 per participant.
    • Fee includes Course Materials, Certificate, Refreshments and Lunch (classroom programs). www.eurotraining.com/admin/fees.php)
    Accommodation is not included in Program fee. Special rates may be available at venue hotel for program participants.
  4. Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  5. Refund will not be considered where the participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend at another location on payment of additional 10% of the Fee.
  6. All participants are required to fill in Participant Information Form and a Program Induction Form - on first day of the program. Each program may Undergoe Customization to Better Meet Participant Groups Present and Future Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  7. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  8. Provisional Registration : You can make a provisional registration request by sending us an email from an official Email Account. On our confirmation we will reserve a seat for you for 14 days. Within 14 days of our confirmation please send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration is Confirmated by us and your fail to reconfirm your attendence. (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way. Please note All provisional registrations automatically cancel 2 weeks before program start unless confirmed.
  9. Information required for Provisional Registration: Program Title, Location, Dates, Your Organization Name, Your Email Address, your Mobile Number.