ISC701-2
Implementing
& Managing an IT Department Balanced Scorecard
2 Week Training Workshop
Implementing & Managing an
Information Technology Department Balanced Scorecard
·
Ensuring
Performance Contributes to Strategic Objectives
·
Ensuring
a Fair & Transparent Organization Focused Performance Evaluation System
o Balanced
Performance Measures
o Strategic
Focus
o Performance
Measures that Work
o Removing
Coincidence from Performance
For Latest
Program Schedule
·
http://www.eurotraining.com/pdf/isc701-2.pdf
·
http://www.eurotraining.com/sitemap.php
What is Covered in this Program?
·
This is a
step-by-step approach to Understanding, Designing, Implementing & Managing
an IT Department Balanced Score Card.
·
Participant
will also learn how to incorporate Strategy, Motivation, Team Work, Customer
Focus, Good & Best Practices and Leadership into IT through the Balanced
Scorecard Implementation.
Who Should
Attend?
·
Performance
Improvement & Evaluation Professionals, Operational Auditors, IT
Supervisors and Managers, Senior Managers responsible for the IT Function
·
This program
can be used to train Performance Improvement and Measurement implementation
teams - when a new Performance Improvement project or initiative is being
started in your organization; when a new strategic focus is being initiated;
or, just prior to a consultant being hired to advise the organization regarding
some problem or opportunity.
Program
Content
1. Balanced
Performance - Operational & Strategic Contribution
2. What
is the Balanced Scorecard?
3. Why
do we need it?
4. Understanding
the IT Processes
5. Understanding
the Strategic Aspects of IT Activities
6. Understanding
Organizational & Customer Needs from the IT Department
7. Step-by-Step
Developing the Balanced Scorecard
8. Obtaining
Executive Input and Buy
9. Preparing
the Process KPIs & Performance Targets
10. Methods
for Measuring Performance Against Balance Scorecard
11. Strategic
Projects Identification for Moving towards Performance Targets
12. Measuring
the Strategic Project Performance
13. Planning,
Organizing & Delegating for BSC Implementation
14. Communication
& Coaching to Make BSC a Success
15. Resolving
Measurement Disputes
16. Removing
Coincidence, Chance or Market Trend from the Performance Measurement
17. Reporting
and Publicizing Results
18. Program
Recommendations
19. Workshop
1
20. Outline
Action Plan to Implement Program Communicated Good and Best Practices
21. Workshop
2
22. Advanced
Topics - More Details on Some Above Issues Important for Participants
(Customized for each Participant Group)
23. Increasing
Productivity through Using Standard Forms, Templates, Checklists to Perform the
IP Processes
24. Performance
Management System to Measure Level of
Performance in the Above Processes - we will develop the KPIs for the Above
Processes
25. Planning
& Implementing a Departmental/Functional Knowledge Base - For IP Rights and
Methods - Key to Achieving Quality Service Performance/Repeatability and
Superior Performance in Our Organization
26. Your
Individualized Action Plan for Implementing Good Practices and Best Practices
Discussed throughout the Program
27. Enhanced
Program Recommendations
Euro Training Ltd
3422 Old Capitol
Trail, #1116, Wilmington, DE 19808, USA
Tel: +1 415 430 5181,
+1 415 251 1359
Regn@EuroTraining.com, EuroTraining@gmail.com
Fax: (US) + 1 650 649 2689