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Audio version
GOV785-1
1 Week Training Program

eServices Performance Evaluation & Audit

Building Skills & Competencies in

  1. eServices KPIs Identification, Target Setting, Measurement, Reporting
  2. SOP Documentation and Control Adequacy
  3. Auditing eServices s for Effectiveness, Efficiency & Target Achievement
  4. eServices Operational Audit, Functional Audit, Special Audits
www.eurotraining.com/bro/gov785-1.php

1 Week Training Programs

2-6 April 17
(Kuwait)
9-13 April 17
(Dubai, UAE)
9-13 April 17
(Singapore )
16-20 April 17
(Dubai, UAE)
16-20 April 17
(New Delhi, India )
17-21 April 17
(Accra, Ghana)
23-27 April 17
(Dubai, UAE)
23-27 April 17
( Doha, Qatar)
30 April-4 May 17
(Dubai, UAE)
30 April-4 May 17
(Kuwait)
7-11 May 17
(Dubai, UAE)
7-11 May 17
(New York, USA)
14-18 May 17
(Dubai, UAE)
14-18 May 17
(Los Angeles, CA, USA)
21-25 May 17
(Dubai, UAE)
22-26 May 17
(Orlando, FL, USA)
22-26 May 17
(Toranto, Canada)
28 May-1 June 17
(Dubai, UAE)
28 May-1 June 17
(New York, USA)
4-8 June 17
(Dubai, UAE)
4-8 June 17
(London, UK)
11-15 June 17
(Dubai, UAE)
11-15 June 17
(Barcelona, Spain)
18-22 June 17
(Dubai, UAE)
18-22 June 17
(New York, USA)
25-29 June 17
(Dubai, UAE)
25-29 June 17
(Los Angeles)
2-6 July 17
(Dubai, UAE)
2-6 July 17
(New York, USA)
9-13 July 2017
(London, UK)
9-13 July 17
(Dubai, UAE)
9-13 July 17
(Doha, Qatar)
16-20 July 17
(Dubai, UAE)
16-20 July 17
(Kuwait)
23-27 July 17
(Dubai, UAE)
23-27 July 17
(New Delhi, India)
30 July-3 Aug 17
(Dubai, UAE)
30 July-3 Aug 17
(Singapore)
6-10 Aug 17
(Dubai, UAE)
6-10 Aug 17
(Kuala Lumpur)
13-17 Aug 17
(Dubai, UAE)
13-17 Aug 17
(New York, USA)
20-24 Aug 17
(Dubai, UAE)
20-24 Aug 17
(Los Angeles, CA, USA)
27-31 Aug 17
(Dubai, UAE)
27-31 Aug 17
(Houston, USA)
3-7 Sept 17
(Dubai, UAE)
3-7 Sept 17
(Orlando, FL, USA)
10-14 Sept 17
(Dubai, UAE)
10-14 Sept 17
(New York, USA)
17-21 Sept 17
(Dubai, UAE)
17-21 Sept 17
(London, UK)
24-28 Sept 17
(Dubai, UAE)
24-28 Sept 17
(Madrid, Spain)
1-5 Oct 17
(Dubai, UAE)
1-5 Oct 17
(Valencia, Spain)
8-12 Oct 17
(Dubai, UAE)
8-12 Oct 17
(Limassol, Cyprus)
15-19 Oct 17
(Dubai, UAE)
15-19 Oct 17
(Istanbul, Turkey)
22-26 Oct 17
(Dubai, UAE)
22-26 Oct 17
(New Delhi)
29 Oct-2 Nov 17
(Dubai, UAE)
29 Oct-2 Nov 17
(Doha, Qatar)
5-9 Nov 17
(Dubai, UAE)
5-9 Nov 17
(Kuwait)
12-16 Nov 17
(Dubai, UAE)
12-16 Nov 17
(New York, USA)
19-23 Nov 17
(Dubai, UAE)
19-23 Nov 17
(Houston, USA)
26-30 Nov 17
(Dubai, UAE)
26-30 Nov 17
(Orlando, FL, USA)
3-7 Dec 17
(Dubai, UAE)
3-7 Dec 17
(Los Angeles, CA, USA)
10-14 Dec 17
(Dubai, UAE)
10-14 Dec 17
(San Francisco, USA)
17-21 Dec 17
(Dubai, UAE)
17-21 Dec 17
(London, UK)
24-28 Dec 17
(Dubai, UAE)
24-28 Dec 17
(New York, USA)
31 Dec 17 - 4 Jan 18
(Dubai, UAE)
31 Dec 17 - 4 Jan 18
(Limassol, Cyprus)

Useful Links


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What is Covered in this Program?

  1. This 1 week Program Builds Skills in eServices Performance Evaluation and Operational Audit. This program provides Knowledge, Skills, Competencies and Management Processes for Efficient, Effective and Optimized Operational Auditing of Facilities. This program will also cover eServices Functional Audits and Special Audits. Participant will learn about the Good and Best Practices for Audit Processes. Participant will also learn about some Best Practices in eServices Performance and Operational Audit as Obtained from Benchmarking with Leading Global eServices s. Participant will gain a Multi Discipline, Multi Stakeholder Viewpoint based Operational Audit understanding enabling him to Identify and Propose Improvement Recommendations that have a very high probability of acceptance by the Auditee and Management.
  2. Performance Evaluation and Audit will be conducted against the Subscribed Industry Standards, Organizational Policy, Auditee Strategic Objectives, Operational Strategies and Plans, Operational Targets, Standard Operating Procedures, Work Controls, Good Practices, Best Practices, benchmarking with leading organizations worldwide. Participant Auditor will also understand eServices Data Analytic System that provides the Stakeholders adequate timely interpretation of eServices Operational Data, and relevant data of external origin, for Timely Proactive Management Decisions and Intervention.

Who Should Attend

  1. This program is intended for eServices Performance Evaluation and Operational Audit Professionals, Managers, Auditors and other eServices Professionals and Consultants.
  2. This program is also designed for Professionals and Teams assigned responsibility for Identifying and Implementing Improvements in eServices including New Technologies, Data Analytic and Artificial Intelligence Solutions for Audit, Performance Reporting, Suggestion Systems, and Decision Support Dashboards...

Program Content & Modules

eServices Performance Evaluation & Audit Skills


  1. Business Aspects of eServices s
  2. Strategic Aspects of eServices Business
  3. eServices Technologies
  4. eServices Key Processes

         (1) Planning
         (2) Coordination with Stakeholders
         (3) Contractual Commitments & Service Level Agreements
         (4) eService Operational Management
         (5) eService Monitoring & Reporting
         (6) Feedback & Improvement
         (7) Sustainability
         (8) Data Protection
         (9) Security of eService Infrastructure
         (10) Redundency & Reliability
         (11) Fulfillment & Supply Chain
         (12) Regulatory Compliance
         (13) eService Unit Human Resource Management
         (14) Contracting & Outsourcing.
  5. Key Success Factors for each Key eServices Process
  6. eServices Stakeholders
  7. Needs and Expectations of eServices Customers and Stakeholders
  8. Ideas for Exceeding Customer Expectations
  9. Methodology for eServices Performance Measurement against Key Performance Indicators (KPIs) derived from

          (1) Organizational Policies
          (2)Operational Targets
          (3)Customer Focus Objectives
          (4)Strategic Objectives
          (5) eServices Standard Operating Procedures
          (6) eServices Learning
          (7)Improvements
          (8) Performance Trends
          (9)Leadership Displayed.
  10. Organizations Operational Audit Scope Checklists arising from
          (1) Industry and Subscribed Standards
          (2) Organizational Policy
          (3) Auditee Strategic Objectives
          (4) Operational Strategies and Plans
          (5) Operational Targets
          (6) Standard Operating Procedures
          (7) Work Controls
          (8) Good and Best Practices
          (8) Benchmarking with Industry Leaders.
  11. Good and Best Practices for eServices Audit Processes
          (1) Risk Based Auditing
          (2) Setting Audit Priorities
          (3) Audit Preparation
          (4) Pre-Audit Activities
          (5) Audit Plans and Checklists
          (6) Audit Procedure
          (7) Audit Cooperation and Coordination
          (8) Resolving Audit Problems
          (9) Taking Auditee Inputs
          (10) Reconfirmation of Key Facts
          (11) Investigative Audit Activities
          (12) Following-up of Information Leads
          (13) Resolving Observed Problems with Auditees
          (14) Closing Audit Presentation
          (15) Draft Audit Report
          (16) Consultations and Further Investigations
          (17) Final Audit Report
          (18) Management Buy-in
          (19) Implementing Recommendations
          (20) Improvements Confirmation Audit.
  12. Program Recommendations
  13. Personalized eServices Audit & Performance Evaluation Improvement Action Plan

1 Week Training Program

Outcomes & Takeaways

Euro Training has been providing
  1. Knowhow and Technology Transfer to the Participants. Building relevant Understanding, Competencies & Process Knowledge.
  2. Multi-discipline understanding of Program Topics.
    Means that post program when participant takes decisions, related to his work, participant will automatically and subconsciously consider and take into account (as applicable) Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understand Risks, Actions for Increasing Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Key Performance Indicators, Meaningful Performance Evaluation System, and, Data Analytic Opportunities.
    This type of understanding and habit otherwise develops after years of rich and diverse work experience. (few get this opportunity)
  3. Knowledge Framework outline which will enable the participant to understand and learn the right lessons from his own past, present and future on-the-job experience.
  4. Training that will empower the participant to identify, support and implement improvements in his work area, team, section, department, and organization.
This 1 Week Training Program participant will typically take away...
  1. Program related knowhow, skills, competencies and process knowledge.
    This program will use case studies and benchmarked Good and Best Practices to enhance participant understanding and competencies.
  2. Domain Knowledge and process knowledge.
    The participant will become empowered and should become more Productive, Effective, Efficient, Customer Focused and Strategic Focused.
    At the end of the program, the Participant will prepare a Customized Outline Action Plan which will serve as the roadmap to implement some key improvements in his work area.

Benefits to the Organization Sponsoring Participants to this program

(Benefits made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, easy to understand and apply training methodology that relies on Industry Good and Best Benchmarked Practices)

Participant Individual Career Benefits

  1. First, and most important benefit, is the positive self-esteem that will come from being able to do your work right first time and meet internal and external customer expectations.
  2. Second, the Program developed Understanding, Skills & Competencies will help you successfully present your professional and Team skills at Job Interviews and Internal Performance Evaluation Reviews.
  3. You gain a clear direction for analyzing, proposing and implementing improvements in his work area.
    The outline action plan you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your performance on the job, team, business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job.
  4. Post program when you take decisions related to your work processes you will automatically consider (as applicable): Internal & External Customer Needs and Expectations, Technology Options, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increasing Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and possibly more multi-discipline aspects).

Registration Form

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Optional Fields


Registration Information 1 Week Program

  1. To register: Please send us an official letter confirming registration (on organizational letterhead). Also send us a completed registration form ?electronically fill-able is at- available at http://www.eurotraining.com/etl-reg-1w.doc You can request or registration form by Emailing regn@eurotraining.com and eurotraining@gmail.com
  2. For Program Fee Information Email: fees@eurotraining.com . Fees are Payable by Bank Transfer or Bank Draft. Fee information is also available at: http://www.eurotraining.com/fees.pdf .
  3. Program Fee is
    • 1 week (5 day/30 hrs) Training Program:
      Classroom Training at Dubai, Kuwait, New Delhi, Qatar £4,315 (USD $5,500) per participant.
      At London, US Locations, Europe, Malaysia, Singapore £4,747 (USD $6,050) per participant.
      Online eTraining Fee £2,000 (USD $2,500) per participant.
    and includes Course Materials, Certificate, Refreshments and Lunch (classroom programs). www.eurotraining.com/admin/fees.php)
  4. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the class room training program participants.
  5. Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Refund will not be considered where the participants cancels his registration less than 3 weeks before start of the program. Alternate nominations will be allowed anytime before program start. In case of exceptional hardship or emergency participant may be allowed to attend at another location.
  7. All participants are required to fill in Participant Information form - on first day of the program. Each program Undergoes Customization to Better Meet Participant Present and Future Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  8. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  9. Provisional Registration : You can make a provisional registration request by sending us an email with an official provisionsl registration request this will ensure we will reserve a seat for you for 14 days. After this you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Confirmation if registration is not confirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way. Please note All provisional registrations automatically cancel 2 weeks before program start unless confirmed.
  10. Information required for Provisional Registration: Program Title, Location, Dates, Your Organization Name, Your Email Address, Your FAX No and your Mobile Number.


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