Best Training You Can Attend - A Lifetime Benefit

TOTAL QUALITY MANAGEMENT & The ISO-9000 QA Approach for DESIGN, ENGINEERING, MAINTENANCE DEPARTMENTS & ORGANIZATIONS

EQA-442 (EQA-244)

Improving Effectiveness of

Engineering Maintenance Departments  

Through Implementation of Productivity Improvement, Customer Satisfaction, Customer Delight, Quality Assurance, Continuous Improvement and TQM Systems.

Customer Focused Improvements

A VERY PRACTICAL PROGRAM

A 2 week Intensive Workshop

Program Dates:

Worldwide Training Dates USA Training Schedule

  • 4-15 Jan 10 (Dubai)

  • 5-16 Jan 10 (Abu Dhabi)

  • 2-13 Mar 10 (Dubai)

  • 27 April  - 8 May 10 (London)

  • 19 Feb - 2 Mar 10 (Paris)

  • 2-13 Mar 10 (Dubai)

  • 7-11 Mar 10 (Dubai) Intensive Program

  • 5-16 April 10 (Kula Lumpur)

  • 11-22 May 10 (Dubai)

  • 12-23 May 10 (Abu Dhabi)

  • 7-18 June 10 (London)

  • 18-29 Aug 10 (Paris)

  • 13-24 July 10 (Dubai)

  • 14-25 July 10 (Kuwait)

  • 1-12 Aug 10 (Kula Lumpur)

  • 14-25 Sept 10 (Dubai)

  • 15-26 Sept 10 (Abu Dhabi)

  • 13-24 Oct 10 (London)

  • 23 Oct 10 - 3 Nov 10 (Paris)

  • 9-20 Nov 10 (Dubai)

  • 10-21 Nov 10 (Kuwait)

  • 15-26 Dec 10 (London)

  • 25 Dec 10 - 5 Jan 2011 (Paris)

  • 4-15Jan 2011 (Dubai)

  • 5-16Jan 2011 (Abu Dhabi)
  • 18-22 Mar10 (San Francisco) (Intensive Program)
  • 15-26 Mar 10 (San Francisco)
  • 19-30 April 10 (San Francisco)
  • 24 May - 4 June 10 (San Francisco)
  • 19-30 July 10 (San Francisco)
  • 20-31 July 10 (San Francisco)
  • 30 Aug - 10 Sept 10 (San Francisco)
  • 16-27 Nov 10 (San Francisco)
  • 21 Dec 10 - 1 Jan 2011 (San Francisco)

Engineering Maintenance Department Management.

This Program’s Design Objectives were to research, compile and keep updated at one place the best worldwide methodologies in Engineering & Maintenance Department Management and have the same available to industry as a set of two training programs. This program follows case study approach.  

  • This narrowly focused training program is targeted at the special needs of the Design, Engineering and Maintenance Departments.

  • It shows the special yardsticks that are used to measure their performance and effectiveness in meeting organizational goals and internal customer requirements.

  • Effective use of the many tools for each of these steps.

  • Program aims to make the participant an Informed Empowered Professional in his department.

This program emphasizes meeting and exceeding internal and external customer expectations. By successfully doing this you will have turned your organization or department into a centre of customer excellence.

Who Should Attend  

  • This program is intended for New and Experienced Professionals working in the Maintenance, Quality, Engineering, Planning and Management Departments.

  • When Experienced Professionals attend this program they gain insight into the Current Best Practices and Tools - this enables them to implement improvements in their work and that of their department.

  • When new entrants attend this program they become productively very quickly and start meaningful and informed contribution to their job.

Prerequisites and Program Pre-Preparation..

None. This Program is in English.

Certificate of Participation and Completion:-

On completion participants will be awarded a "Certificate of Successful Completion".
Program Instructor may decide to award a Letter of Recommendation for High Performers during the program.
 

PROGRAM CONTENT

This program emphasises improving the effectiveness of the Engineering and Maintenance Departments through Innovative Customarized application of following methodologies: Productivity Improvement, Customer Satisfaction, Customer Delight, Quality Assurance, Continuous Improvement and TQM Systems. Participant will learn how to go about Balancing these sometimes competing methodologies.

These methodologies have universal application but program is a specialist training program and is targeted at the special needs of the Engineering and Maintenance Departments. It shows the special yardsticks that are used to measure their performance and effectiveness in meeting organizational goals and internal customer requirements.

This program covers the in-depth multi-discipline understanding of the business processes in Engineering and Maintenance, how to manage them, how to make improvements and how to get recognition for the Engineering & Maintenance Departments as High Performing Departments.

  • Major Issues of Concern and Current Problems

  • Business Process Mapping and Flow Charting

  • Design, Engineering and Maintenance Service Delivery Process (Planning Management)

  • Internal Management Analysis and Checklists.

  • Nonconforming Service and Corrective Action Control

  • Records Maintenance

  • Use of Information Technology.

  • Using Consultants. Where they can and cannot help.

  • Coordinating with the other departments.

  • Preparing Departmental Policy, Procedures and Operating Manual including Forms

  • Implementation Planning for Improvements in your Department

  • Implementation Case Study.  

  • In this program you will also learn about…

    • Major Practical Issues

    • Problems Faced

    • Customer Orientation

    • Future Trends

    • Industry Methodologies, Standards Best Practices

    • Quality Assurance

    • Planning Issues

    • Outsourcing

    • TQM

For Latest Program Schedule Email:

     eqa442@EuroTraining.com

Registration Recommendations

It is recommended you nominate two participants together for this program.

Single nominations will also be considered.

REGISTRATION INFORMATION

  1. Please complete the Registration Form (Available at http://www.eurotraining.com/etl-reg.html) and FAX to UK +44 207 6811444 or Email to: euro@eurotraining.com

  2. Fee is USD $8900 (€5,900) per participant includes Course Materials, Certificate, Refreshments and Lunch. (An additional Service Fee is Charged at Certain Locations including London and Paris)

  3. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the participants.

  4. Program Fee information is available by Emailing:  fees@eurotraining.com. Fee is payable by Bank Transfer or Bank Draft in favor of the local representative office.

  5. Early Registration & Payment discount is 10% - if registration and fee payment is made at least 45 days before start of the program.

  6. Fee includes Course Materials, Certificate/s, Refreshments and Lunch. Program Timings are 8:30 AM to 2:30 PM but on some days (to be announced by instructor/s) you may be asked to attend from 3:00 PM to 7:30 PM. For First Day Program Timings see your Joining Instructions.

Improving Effectiveness of Engineering Maintenance Departments EQA244

Contact: Mr Harry Miller, General Manager

FAX (UK) Fax : +44 207 6811444

FAX (USA) +1 650 6492689

UAE Dubai Fax +971 84 481032

www.EuroTraining.com

www.EuroTrainingUK.com

Email: euro@eurotraining.com  or   euro@eurotraining.com

Registration Form available at http://www.eurotraining.com/etl-regn.html

 

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