EHD-602 (2 weeks)

A VERY PRACTICAL PROGRAM

A 2 week Training Program

Program Overview

• This program provides the participant the skills required to Design, Implement, Manage and Improve Help Desk Performance.

• The program creates an Understanding of : the Quality Characteristics of Services, Customer Needs and the Process of Customer Satisfaction.

• It creates an Understanding of the Helpdesk Functions, Essential Management Practices and Processes including: Recruitment, Training, Motivation, Entrepreneurship Development, Knowledge Management & Day-to-day Management. 

• It also discusses: the IT and other Tools, and, Performance Monitoring and Measurement Methods.

• The Program shows you how to Gain Leadership through Meeting and Exceeding Customer Expectations.

• The Program concludes with the preparation of an individualized action plan for  Improving Help Desk Performance in your Organization.

Those responsible for helpdesk planning, implementation or management.

• The Helpdesk Method

• The Quality Characteristics of Services

• Understanding Customer Needs (Internal & External)

• Understanding the Process of Customer Satisfaction

• Helpdesk Functions & Processes

• Essential Management Practices & their Control

  • Recruitment

  • Training

  • Motivation

  • Entrepreneurship Development

  • Knowledge Management

  • Day-to-day Management.  

• The IT and other Tools

• Performance Monitoring and Measurement Methods.

• Preparation of an action plan for Continuously Improving Help Desk Performance.

For Latest Program Schedule Email

     ehd602@EuroTraining.com

Registration Recommendations

It is recommended you nominate two participants together for this program.

Single nominations will also be considered.

REGISTRATION INFORMATION

1. Please complete the Registration Form (Available at http://www.eurotraining.com/etl-reg.html) and FAX to UK +44 207 6811444 or Email to: euro@eurotraining.com
2. Fee is £3900 (USD $7800) per participant includes Course Materials, Certificate, Refreshments and Lunch.
3. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the participants.
4. Program Fee information is available by Emailing:  fees@eurotraining.com. Fee is payable by Bank Transfer or Bank Draft in favor of the local representative office.
5. Early Registration & Payment discount is 10% - if registration and fee payment is made at least 45 days before start of the program.
6. Fee includes Course Materials, Certificate/s, Refreshments and Lunch. Program Timings are 8:30 AM to 2:30 PM but on some days (to be announced by instructor/s) you may be asked to attend from 3:00 PM to 7:30 PM. For First Day Program Timings see your Joining Instructions.