EDM915-2

Excellence in Emergency Dispatch & Control Room Operations Training Workshop

2 Week Training Workshop

Excellence in Emergency Dispatch & Control Centre Operations

·      Establishing Confidence Building Effective and Efficient Systems

·      Operating Confidence Building Practices

o   Operational

o   Technology

o   Strategy

o   Communications

For Latest Program Schedule

·        http://www.eurotraining.com/pdf/edm915-2.pdf

·        http://www.eurotraining.com/sitemap.php

·        edm915-2@EuroTraining.com

What is Covered in this Program?

·        This program is intended to help create Excellence in Emergency Dispatch & Related Control Centre Operations in your Organization.

·        Excellence includes Effective, Efficient, Customer Oriented, Strategic Focused, Leveraging the Best Available Technologies and Confidence Building Practices.

Who Should Attend?

·        All Participants will take away a good multi-discipline understanding of the issues involved in their work. Program will help participants quickly become productive quickly and help build a knowledge framework that will help them identify, understand, classify and remember this program discussed technology, On the job learning and life experiences.

·        Implementation Teams: This program can be used to train implementation teams -  when a new project or initiative is being started in your organization; when a new strategic focus is being initiated; just prior to a consultant being hired to advise the organization

Program Content

1.     The Emergency Dispatch Operations Issue Framework

2.     Emergency Dispatch Special Issues

3.     Independent Information Sources

4.     Situational Awareness

5.     Integrating Various Technologies

6.     Acquiring, Control and Analyzing Visual Data

7.     The Emergency Control Center Role in Meeting Organizational Strategic Objectives

8.     Understanding the Customer Needs & Expectations: External Customers; Internal Customers; Other Interested Party Customers

9.     The Emergency Dispatch & Control Center Fulfillment Processes: Understanding Needs; Design Services; Implementing; Monitoring; Reporting; Improvement

10.  Establishing Policies

11.  Establishing Key Performance Indicators

12.  Establishing Service Level Agreements

13.  Documenting and Communicating Work Processes to Good & Best Practices

14.  Monitoring & Control of Services

15.  Effective Feedback Processes

16.  Service & Operations Improvement Processes

17.  Strategic Planning of Emergency Dispatch & Control Room Operations

18.  Providing Leadership in Emergency Dispatch & Control Room Operations

19.  Program Recommendations

20.  Workshop 1

21.  Outline Action Plan to Implement Program Communicated Good and Best Practices

22.  Workshop 2

23.  Advanced Topics - More Details on Some Above Issues Important for Participants (Customized for each Participant Group)

24.  Increasing Productivity through Using Standard Forms, Templates, Checklists to Perform the IP Processes

25.  Performance Management System  to Measure Level of Performance in the Above Processes - we will develop the KPIs for the Above Processes

26.  Planning & Implementing a Departmental/Functional Knowledge Base - For IP Rights and Methods - Key to Achieving Quality Service Performance/Repeatability and Superior Performance in Our Organization

27.  Your Individualized Action Plan for Implementing Good Practices and Best Practices Discussed throughout the Program

28.   Enhanced Program Recommendations

Euro Training Ltd

3422 Old Capitol Trail, #1116, Wilmington, DE 19808, USA

Tel: +1 415 430 5181, +1 415 251 1359

Regn@EuroTraining.com,   EuroTraining@gmail.com

Fax: (US) + 1 650 649 2689

http://www.EuroTraining.com