EDM911-2
Excellence
in Emergency Dispatch & Control Room Operations Training Workshop
2 Week Training Workshop
Excellence in Emergency Dispatch &
Control Centre Operations
·
Establishing
Confidence Building Effective and Efficient Systems
·
Operating
Confidence Building Practices
o Operational
o Technology
o Strategy
o Communications
For Latest
Program Schedule
·
http://www.eurotraining.com/pdf/edm911-2.pdf
·
http://www.eurotraining.com/sitemap.php
What is Covered in this Program?
·
This program
is intended to help create Excellence in Emergency Dispatch & Related
Control Centre Operations in your Organization.
·
Excellence
includes Effective, Efficient, Customer Oriented, Strategic Focused, Leveraging
the Best Available Technologies and Confidence Building Practices.
Who Should
Attend?
·
All
Participants will take away a good multi-discipline understanding of the issues
involved in their work. Program will help participants quickly become
productive quickly and help build a knowledge framework that will help them
identify, understand, classify and remember this program discussed technology, On the job learning and life experiences.
·
Implementation
Teams: This program can be used to train implementation teams - when a new project or initiative is being
started in your organization; when a new strategic focus is being initiated;
just prior to a consultant being hired to advise the organization
Program
Content
1. The
Emergency Dispatch Operations Issue Framework
2. Emergency
Dispatch Special Issues
3. Independent
Information Sources
4. Situational
Awareness
5. Integrating
Various Technologies
6. Acquiring,
Control and Analyzing Visual Data
7. The
Emergency Control Center Role in Meeting Organizational Strategic Objectives
8. Understanding
the Customer Needs & Expectations: External Customers; Internal Customers;
Other Interested Party Customers
9. The
Emergency Dispatch & Control Center Fulfillment Processes: Understanding
Needs; Design Services; Implementing; Monitoring; Reporting; Improvement
10. Establishing
Policies
11. Establishing
Key Performance Indicators
12. Establishing
Service Level Agreements
13. Documenting
and Communicating Work Processes to Good & Best Practices
14. Monitoring
& Control of Services
15. Effective
Feedback Processes
16. Service
& Operations Improvement Processes
17. Strategic
Planning of Emergency Dispatch & Control Room Operations
18. Providing
Leadership in Emergency Dispatch & Control Room Operations
19. Program
Recommendations
20. Workshop
1
21. Outline
Action Plan to Implement Program Communicated Good and Best Practices
22. Workshop
2
23. Advanced
Topics - More Details on Some Above Issues Important for Participants
(Customized for each Participant Group)
24. Increasing
Productivity through Using Standard Forms, Templates, Checklists to Perform the
IP Processes
25. Performance
Management System to Measure Level of
Performance in the Above Processes - we will develop the KPIs for the Above
Processes
26. Planning
& Implementing a Departmental/Functional Knowledge Base - For IP Rights and
Methods - Key to Achieving Quality Service Performance/Repeatability and
Superior Performance in Our Organization
27. Your
Individualized Action Plan for Implementing Good Practices and Best Practices
Discussed throughout the Program
28. Enhanced
Program Recommendations
Euro Training Ltd
3422 Old Capitol
Trail, #1116, Wilmington, DE 19808, USA
Tel: +1 415 430 5181,
+1 415 251 1359
Regn@EuroTraining.com, EuroTraining@gmail.com
Fax: (US) + 1 650 649 2689