This Program Presents Easy to Implement Practical Procedures and Checklists Approach to Solving Claims Related Problems. Discussion, Implementation and Case Studies will be based on conditions prevailing in the Gulf Region.

Program Content

• Balanced Score-card for Claims Management & Settlement Professionals

• Understanding Claims

• The Right to Claim and Counter Claims

• Win-Win Settlement Strategy

• Systematic Analysis & Defence of Claims: Liability, Causation & Damage

• Setting Up an Early Warning System for Potential Claim Identification

• Understanding the Liability Concept in Law

• Analyzing Liability Proof

• Defending Against Liability Claim (CHECKLIST)

• Collecting Evidence to Prove Liability (CHECKLIST)

• Understanding Causation (Proving Definite Link between Claim Event & Claimed Damage)

• Analyzing Causation Evidence Presented (CHECKLIST)

• Owner's Defence against Causation Proof  in Claim (CHECKLIST)

• Collecting Causation Refutation Evidence during Project (CHECKLIST)

• Understanding Legally Acceptable Methods for Calculating Damages in Claims

• What damages are Claimable (CHECKLIST)

• Mitigation Responsibility of the Claimant

• Typical Methods of Inflating Claim Calculations and How to Identify them (Detailed Procedures)

• Collecting Evidence to Establish, Analyze and Refute Inflated Claim Calculations

• Understanding the Claims Resolution Process (99.99% of Claims Get Settled this Way)

• Negotiating Strategies for Claims

• An Action Plan you can Implement to Minimize Unjustified Claims

Topics Covered Include....

• Constructive Changes – Changes that could lead to a Potential Claim: Understanding the Increased Performance Requirements in case of:-

  • Delays

  • Acceleration

  • Deceleration

  • Interruptions

  • Unit Price Manipulations

  • Quantity Revisions

  • Value Engineering Clause Changes

  • Premium Time

  • Owner Furnished Materials and Equipment

  • Access to Site

  • Working Conditions

  • Quality of Workmanship

  • Defective Work

  • Weather Water

  • Loss of Efficiency

  • Discrepancies in Plans Specifications

  • Drawing Errors

  • Wasted Effort

  • Escalation

  • Emergency Work

  • Out of Scope Changes

  • Suspension of Work

  • Termination for Breach

  • Termination for Convenience

  • Denial of Early Completion

  • Improper Rejection

  • Denial of Time Extension

  • Out of Sequence Work

  • Defective Specifications

  • Ambiguities

  • Idle Resources (men and equipment)

  • Failure to Approve Timely

  • Failure to Approve

  • Wrongful Rejection

  • Moving Resources

  • Design Errors

  • Revised Owner Requirements

  • Engineering Cost

  • Reengineering Costs

  • Failure to Pay

  • Improper Rejection

  • Out of Season Work.

• Causation.

  • Proof of Causation requires proof of the connection between the “change” and the “delay in completion and/or cost increase”.

  • Checking Causation Evidence to Enable a Rebuttal of Contractor’s Claim.

• Tools and Methods for Showing and/or Checking for Satisfactory “Causation” Proof :

Schedules

Critical Path Method (CPM)

As-built Schedules

Expert Witness.

• Recovery of Claim Damages/Loss : A Claim Settlement is proper when it leaves the contractor and the owner in the same relative cost and profit (or loss) positions they would have occupied had there been no change. Profit on the unchanged work remains intact. The party liable for the change keeps the other party whole.

• Quantification Methods for Claims:

  • Lowest Possible Price

  • Lowest Reasonable Price

  • Reasonable Price

  • Estimated Price

  • Actual Cost

  • Fair Market Value

  • Contractor’s Current Cost or Pricing Data

  • Contractor’s Tender Breakdown

  • Formula Pricing vs Total Pricing

  • Work Methods Used.

• Impact on Claimed Amount of:

  • Honest Mistakes and Errors

  • Exercise of Discretion

  • Deleted Work

  • Contractor’s Low Cost Innovations

  • B.O.Q. Unbalanced Bid Items

  • Overhead

  • Profit

  • Subcontractor’s Works

  • Specific Contractual Limitations on Recovery

  • Special Damages

  • Defective Performance

  • Commercial Waste

  • Claim Presentation Expenses

  • Total Cost Approach

  • Total Productivity Loss Approach

  • Expert Witness Method.

• Preparing Analyzing the Claim Document: Skills in Putting the Claim Document Together as well as Pulling It Apart.

• Effective Presentation, Checklists, Getting Ideas.

• Steps in the Claim and Counter-Claim Preparation Process. Preparation and Analyzing: Quality Assurance in Preparation and Analyzing Plans. Establishing: Liability, Causation and Proving Damages.

• Effective Presentation of Claims and Counter Claims. Arbitration : Provisions and Procedures. Benefits and Economics of Negotiated Settlements, Win-Win Philosophy.

• Negotiated Settlement of the Claim: Each party has “expectations” linked directly to its own perception of one’s and other’s strong and weak points. You have the job to change the “expectations” of the other party - How Expectations can be Changed?

• Pre-Negotiation Planning : Detail requirements and analysis of the contractor’s estimate. Contractor’s cost and price data. Audit of Contractor’s cost data. Preparing independent estimates. Sources for independent estimates. Establishing flexible negotiation strategies.

• Conducting Negotiations. Steps in Negotiation.

• Some Effective Negotiation Tactics and Tricks People Use : Consider using them, Countering them.

For Latest Program Schedule Email:

     cpp304@EuroTraining.com