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Each program participant will get 1 year free individual license access to a Program Domain Specific AI System to Answer his job related queries

6 Day Training (including 1 day Workshop)

Customer Focus for Front-Line Managers and Supervisors
in a Hybrid and Digitized Business Environment

Building Skills & Competencies in

  1. Customer Satisfaction Processes

  2. Understanding and Meeting Customer Expectations

  3. Strategic Alignment for Management Customer Satisfaction

  4. Customer Focus Key Performance Indicators

www.eurotraining.com/bro/cfm405-6.php

6 Day Training (including 1 day workshop)

6 Day ONLINE Training
5 Day Training & 1 day Workshop



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What is Covered in this Program?

  1. Customer satisfaction is the key to Organizational, Business Unit and Personal Success. Customers include Internal Customers, External Customers, Investors and other Stakeholders. Satisfying the Customers includes meeting the Customer’s

    (1) Stated Needs,
    (2) Real Needs,
    (3) Expectations and
    (4) Exceeding customer’s Expectations.
  2. Customer’s may not be experts on the item or service they want from you. They look to you to use your perceived or real expertise to solve their problem. In-fact, not just solve the problem, but they may expect you will add value to their Products and Services. Maybe , we need to go one step further and ensure our product or service will also help the customer meet his strategies, mission and vision.
    This program will discuss Good and Best Practice methodologies to do all the above and more,

What happens if we are unable to provide Customer Satisfaction? Failure to meet the above needs will lead to

(1) the Customer Not Buying your Product or Service,
(2) Customer saying bad things about your performance to others including maybe management,
(3) Perception of your Business Unit as a Professional Team will suffer,
(4) Your Job Satisfaction levels will drop,
(5) Build Stress in the Work Environment.

This program discuss methodologies to avoid the above effects of dissatisfaction, and will discuss Novel Methods to Convert Dissatisfied Customers into Exceeded Expectations Customers ... However improbable it may sound to you now.

  1. This program provides the participant the knowledge and practical skills to understand, analyze and implement Customer Satisfaction and Delight in this New Covid 19 Hybrid Digitized Business Environment.
  2. This program will introduce the participants to and discuss best implementation and Audit Methodologies for comparing your Customer Satisfaction performance to

    (1) International Industry Standards,
    (2) Good Operational & Management Practices,
    (3) Best Benchmarked Practices,
    (4) Customer Oriented Value Engineering,
    (5) Service Differentiation, and,
    (6) Other Strategic Methods.

Participant will take away a detailed understanding of the step-by-step methodology for identifying and implementing the above practices in his business Unit, Team, department and organization.


Who should Attend?


  1. This Ai Knowledge Systems USA LLC Program is intended for all Customer Facing Professionals, Consultants and Managers. Program will help participant become productive quickly in setting up and managing a Hybrid and Digitized Internal and External Customer Focused Operations.
  2. Ai Knowledge Systems USA LLC recommends This Program for use to train New Hybrid and Digitized Customer Service implementation and improvement teams. This program will also be very useful for training professionals or teams just prior to hiring a consultant to advise the organization on Customer Facing initiatives and Improvements.
  3. PROGRAM CONTENT
  4. Whatsapp: +447424964861
    Whatsapp USA: +447424964861
  5. cfm405-6@eurotraining.com
  6. https://www.eurotraining.com/bro/cfm405-6.php

6 Day Training (including 1 day workshop)

Outcomes & Takeaways

Ai Knowledge Systems has been providing
  1. Knowhow and Technology Transfer to the Participants. Building relevant Understanding, Competencies & Process Knowledge.
  2. Multi-discipline understanding of Program Topics.
    Means that post program when participant takes decisions, related to his work, participant will automatically and subconsciously consider and take into account (as applicable) Internal & External Customer Needs and Expectations, Operational & Strategic Objectives, Regulatory Aspects, Industry Standards, Technology Options, Understand Helpful Modern Tools and Methods, Understand Risks, Actions for Increasing Productivity, Legal & Contractual Aspects, Intellectual Property Aspects, Safety, Security, Audit, Cost Benefit Aspects, Value Engineering Opportunities, Key Performance Indicators, Meaningful Performance Evaluation System, and, Data Analytic Opportunities.
    This type of understanding and habit otherwise develops after years of rich and diverse work experience. (few get this opportunity)
  3. Knowledge Framework outline which will enable the participant to understand and learn the right lessons from his own past, present and future on-the-job experience.
  4. Participant will learn to identify, support and implement improvements in his work area, team, section, department, and organization.
    Participant will work hands-on during the 1 day workshop where he will identify, analyze and develop implementation plan for an improvement project related to his work.
This 6 day Training participant will typically take away...
  1. Program related knowhow, skills, competencies and process knowledge.
    This program will use case studies and benchmarked Good and Best Practices to enhance participant understanding and competencies.
    A 1 day improvement identification and implementation workshop.
  2. Domain Knowledge and process knowledge.
    The participant will become empowered and should become more Productive, Effective, Efficient, Customer Focused and Strategic Focused.
    At the end of the program, the Participant will prepare a Customized Outline Action Plan which will serve as the roadmap to implement some key improvements in his work area.

Benefits to the Organization Sponsoring Participants to this program

(Benefits made possible by Euro Training's unique, multidiscipline, customer focused, strategic focused, easy to understand and apply training methodology that relies on Industry Good and Best Benchmarked Practices)

Participant Individual Career Benefits

  1. First, and most important benefit, is the positive self-esteem that will come from being able to do your work right first time and meet internal and external customer expectations.
  2. Second, the Program developed Understanding, Skills & Competencies will help you successfully present your professional and Team skills at Job Interviews and Internal Performance Evaluation Reviews.
  3. You gain a clear direction for analyzing, proposing and implementing improvements in his work area.
    The outline action plan you prepare and take away after the program will help you take improvement initiatives and make a positive difference in your performance on the job, team, business unit or organization. This difference after implementation and when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job.
  4. Post program when you take decisions related to your work processes you will automatically consider (as applicable): Internal & External Customer Needs and Expectations, Technology Options, Helpful Tools and Methods, Consider Risks, Mitigate Risks, Take Actions that Increasing Productivity, Consider Legal & Contractual Aspects, Consider Intellectual Property Aspects, Pay attention to Safety and Security, Consider future Audit, Weigh Cost Benefit between options, Be Mindful of Key Performance Indicators (KPIs), Consider how Performance will be evaluated, and, Consider need for and Opportunity to Develop a Decision Support Knowledge Base, .... (and possibly more multi-discipline aspects).

Registration Form

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Registration & Fee Information

  1. Fee information: PROGRAM-FEE-PAGE   Special Discounts May be Available Please email scholarships@eurotraining.com.
  2. To register please send us an official letter confirming registration (on organizational letterhead or company email), or, send us a completed registration form above. GET MSWORD REGISTRATION FORM .
  3. Fees are Payable by Bank Transfer or Bank Draft.
    • Program Fee for 6 Day ONLINE Training $3000 per participant.
    Fee includes Course Materials & Certificate.
  4. Fee includes 1 year Free Access to Program Related Ai System.
  5. A Special discount of 10% is offered for participants who pay their fees at least 45 days before start of the program.
  6. Cancellation & Date Change: No Fee Refund if participant cancels his registration less than 3 weeks before start of the program. Alternate nominations may be allowed if requested atleast 2 weeks before program start. In case of exceptional hardship or emergency participant may be allowed to attend same program at another location or date on payment of 10% of fee.
  7. All participants are required to fill in Participant Information Form and Program Related Questionnaire - on first day of the program.
  8. Each program Undergoes Customization to Better Meet Participant Present and Future Job and Career Needs. Please be prepared to let the Instructor/s know about your organization's Special Needs, Interests or Initiatives.
  9. It is always useful for participants to bring their existing problems or case studies, work-process flow charts or job related problems for discussion - consideration will be at sole discretion of the program director/s.
  10. Provisional Registration : You can make a provisional registration request by sending us an email using an official email account. Provisionsl registration request, when confirmed by Ai Knowledge Systems, will reserve a seat for you for 14 days. After our Confirmation you have 2 weeks to send us an official registration request. Provisional registration is automatically cancelled at the earlier of (1) 2 weeks after Provisional Registration Confirmation if registration is not reconfirmed from your side (2) Two weeks before start of the program. We do request you to inform us ASAP you have decided either way.
 AI Assisted Electronic Document, eLibrary & Knowledge Management Best 1 Week Training Programs in Dubai San Francisco London New York Paris Rome Kuala Lumpur Singapore New Delhi Barcelona BerlinCFM405-6 Customer Focus for Front-Line Managers and Supervisors in a Hybrid and Digitized Business Environment

Why Euro Training USA Limited?

  1. We are your dependable source for Ai Knowhow and Human Resource Development for your Business Unit.
  2. When you are looking for Job Related Understanding, Ai Leveraging Opportunities, Practical Understanding, Strategic View, Operational Excellence, Customer Focus these Training Programs from Euro Training should be your First Choice!!
  3. We are also No. 1 in Incorporating Latest Technologies, Good & Best Management Practices in Our Training Programs!!

Training Programs Typically Cover
Based on Program Duration

BOT-PPP Projects | Contracts-Drafting-Claims | Customer Focus | District Cooling | eDocument Management & eLibrary | Innovation | Logistics | Operational Audit | Maintenance | Management & Leadership | Mergers & Acquisitions | Intellectual Property | Project Management | Renewable Energy Solar | Corporate Security & Safety | Water & Waste-Water Treatment | Water Desalination |


General Manager
Training & Development

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Euro Training USA Limited

Whatsapp USA: +15512411304

hmiller@EuroTraining.com | EuroTraining@gmail.com | regn@EuroTraining.com