BSC333-2

Developing Balanced Scorecards and KPIs from Organizational Strategy

2 Week Training Workshop

Developing Balanced Scorecards and KPIs from Organizational Strategy

·      Step-by-Step Process

·      Covering Multidiscipline Aspects

o   Alignment to Organization's Strategic Objectives

o   Alignment to Department's Strategic Objectives

o   Alignment to Internal & External Customer Satisfaction

o   Preparing Effective KPI for Business Processes and Results

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·        bsc333-2@EuroTraining.com

What is Covered in this Program?

·        The Truly Strategic Way to measure performance of Employees, Departments and Business Units is by measuring their contribution to Organizational Strategic Objectives.

·        This program shows you how to practically understand this technique and gain a multi-discipline understanding of the issues involved. The program is intended for personnel involved in developing, implementing and communicating Balanced Scorecards and relevant KPI's in their Departments and Organizations.

Who Should Attend?

·        All Supervising Professionals & Managers

·        Supervisors & Managers who wish to Gain an Insight into “What it will take to get Superior Performance?” and "How to achieve it through performance evaluation?"

Program Content

1.     Identifying the Objectives of your Organization

2.     Strategic Initiatives for your Department

3.     Identifying the Key Success Factors for the Strategic Initiatives

4.     Understanding the Processes Leading to Internal & External Customer Satisfaction

5.     Identifying Technology that Supports the Initiatives

6.     Identifying the Departmental Culture required for Achievement of the Strategic Initiatives

7.     Identifying Motivation Plan for the Initiatives

8.     Identifying Human Resource Development Needs for the Initiatives

9.     Developing KPI's that support the Initiatives

10.  Developing the Balanced Scorecard

11.  Validating the KPI's and Scorecard

12.  Scorecard Implementation Strategy

13.  Overcoming Resistance to KPI and Scorecard Implementation

14.  4 Day Workshop where you will prepare a Balanced Scorecard for a Department in Your Organization or For a Senior Executive.

15.  Workshop 1

16.  Outline Action Plan to Implement Program Communicated Good and Best Practices

17.  Workshop 2

18.  Advanced Topics - More Details on Some Above Issues Important for Participants

19.  Increasing Productivity through Using Standard Forms, Templates, Checklists to Perform the Work Processes

20.  Performance Management System to Measure Level of Performance in the Above Processes - we will develop the KPIs for the Above Processes

21.  Planning & Implementing a Departmental/Functional Knowledge Base

22.  Your Individualized Action Plan for Implementing Good Practices and Best Practices Discussed throughout the Program

23.  Program Recommendations

Euro Training Limited

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