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Business Process Outsourcing Management

Skills for Managers Contemplating Outsourcing of Services

Providing Critical Capabilities

A VERY PRACTICAL PROGRAM

2 week Training Program followed by a 2 week Workshop (BPO-820). Workshop may be at a different geographic location.

Program Schedule

Worldwide Training Dates USA Training Schedule
  • 14-25 May 13 (London)

  • 23 May-3 June 13 (Dubai)

  • 3-14 June 13 (London)

  • 16-27 June 13 (Dubai)

  • 24 June - 4 July 13 (New Delhi, India)

  • 24 June - 4 July 13 (Kuala Lumpur)

  • 2-13 July 2013 (New Delhi)

  • 8-19 July 13 (Paris)

  • 5-16 Aug 13 (Singapore)

  • 5-16 Aug 13 (Kuala Lumpur)

  • 5-16 Aug 13 (New Delhi)

  • 10-21 Aug 13 (London)

  • 19-30 Aug 13 (Rome, Italy)

  • 7-18 Sept 13 (Dubai)

  • 15-26 Sept 13 (Dubai)

  • 9-20 Sept 2013 (London)

  • 24 Sept - 5 Oct 13 (London)

  • 7-18 Oct 13 (Rome, Italy)

  • 20-31 Oct 13 (Dubai)

  • 4-15 Nov 13 (Singapore)

  • 4-15 Nov 13 (Kuala Lumpur)

  • 4-15 Nov 13 (New Delhi)

  • 25 Dec 13 - 5 Jan 2014 (London)

  • 6-17 Dec 13 (Dubai)

  • 18-29 Dec 13 (Dubai)

  • 27 Dec 13 - 7 Jan 14 (New Delhi)
  • 6-17 May 13 (San Francisco)

  • 1-12 June 13 (Wilmington, DE)

  • 22 July-2 Aug 13 (Washington DC)

  • 22 July-2 Aug 13 (San Francisco)

  • 31 July - 11 Aug 13 (San Diego)

  • 12-23 Aug 13 (San Francisco)

  • 26 Aug-6 Sept 13 (Houston, Texas)

  • 23 Nov - 4 Dec 13 (San Francisco)

  • 18-29 Nov 13 (New York)

  • 16-27 Dec 13 (San Francisco)

  • 16-27 Dec 13 (Washington DC, USA)

  • 9-20 Dec 13 (New York)

Training Workshop dates available on request for Registered Participants.

Program Content

In this program you will learn about...

  • Understanding Outsourcing Business Environment

    • Regulatory

    • Commercial

  • Understanding & Fulfilling Customer Expectations

    • Products

    • Services

  • Negotiating Skills for Outsourcing

    • Understanding the Process

    • Preparation for Negotiations

    • Negotiating Tactics

  • Developing Entrepreneurship

    • Personal Skills

    • In Teams

  • Identifying New Opportunities

  • Developing Proposals

  • Preparing an Action Plan for Your Organization.

Program Outcomes and Take-Away/s

Euro Training is in the business of  providing practical useful training programs. Programs that

  1. Help the participant implement improvements in his organization.
  2. Help the participant gain Multi-discipline understanding of the issues so that he can incorporate the needs and expectations of all his stakeholders/ customers in his improvement proposals and actions.
  3. Help build a knowledge framework in which job related experience can be caught and remembered as his experience.

Typical participant will take away a personalized action plan for himself, his business unit or his organization on how to apply the program contents to improve performance. The action plan may have two components:

  1. A Personal Action Plan
  2. A Business Unit/Organizational Action Plan

Benefits to Organization

Sending participant/s to this program will benefit the organization in the following ways

  1. Quickly makes the participants competent, effective and productive on his job. Useful especially for
    1. Training New employees
    2. Competency Building in Existing Employees Transferred to a New Assignment
    3. Training Prior to a New Project or Initiative Planned in the Organization
  2. Create Competency in the employee to perform his job well. including in relation to
    1. Relevant Technical Knowledge, Skills and Competencies
    2. Organizations' Strategic Objectives
    3. Needs and Expectations of the Stakeholders/ Customers (internal & external)
    4. Good Management Practices
    5. Identifying opportunities to Exceed Stakeholder/ Customer Expectations
  3. Create a pool of trained manpower who can cost-effectively disseminate the knowledge to large number of employees inside the organization. This is made possible by Euro Training's unique easy to understand and use methodology based on Checklist & Quality Assurance Approaches.
  4. Euro Training Instructors often act as mentors for your trained employees. A most effective way to ensure effective competency development and application by your motivated staff. We do have consultants available across Americas, Europe, Asia and Africa (Please inquire about our post program mentoring plans)

Participant Individual Career Benefits

  1. You gain a multi-discipline understanding of the issues. Meaning when you make proposals and decisions on your related job you will keep in mind the needs and expectations of ALL the stakeholders/ customers (internal & external)
  2. The action plan you take away will help you make a difference in your business unit or organization. This difference when added to your resume will make you a prime candidate for career advancement in your own organization or in your next job/s.
  3. Understanding and acting with understanding of the Needs and Expectations of your stakeholders/ customers is known to  to enhance Job Satisfaction and reduce Monday Morning Blues.
  4. As one of your stakeholders/ customers is Executive Management, therefore the program ensures you will know the Strategic Imperatives that Drive the Organization's Efforts in your relevant job area. In the process enabling you to make a leadership contribution.

This Program is Intended for…

Those new to the field take away a good multi-discipline understanding of the issues involved in the program works. It helps them become productive quickly and builds in them a knowledge framework that will help identify, understand, classify and remember on the job experiences in his memory.

More experiences participants take-away an individualized action plan as mentioned elsewhere in this technical sheet.

Implementation Teams: This program can be used to train implementation teams where...

  1. a new project or initiative being started in your organization

  2. a new strategic focus is being initiated

  3. just prior to a Consultant being hired to advise the organization.

Each participant will take away a memorable and potentially life changing experience from the program.

No limitations are being placed on who can attend. If you are interested in the Program Outcomes and Takeaways, or, feel you can benefit from the Organizational and Personal Benefits mentioned above - You are Invited to Register for this Program. Program Instructors have the knowledge, experience and access to resources required to customize the program to the specific job related needs of each program group.

All Professionals Involved with Outsourcing Decisions: Strategy Development, Planning, Administration or Management.

Language of  Instruction

Unless otherwise stated the program instruction is in Standard Day-to-Day English. Participants can request the instructor to provide a program vocabulary which will ensure they have no problem understanding the content.

Other language versions are being developed by our consultants and regional partners including program in French, German, Spanish and Arabic. Please do contact us for your specific language needs.

Registration Recommendations

Team Nominations: Since the program aims to ensure the participants have his individualized improvement plan at the end of the program, and foreseeing the effort involved, anticipating resistance and implementation requirements it is recommended that the organization nominate at least two participants together (three will be more desirable to allow for attrition) for this program.

It is anticipated that these 2 or more participants will work together as a team or provide mutual support in order to implement the action plan.

Single nominations will also be accepted for the program. Single nominations are typically used  to:-

  1. Develop personnel skills in Critical Skills and Methodologies covered in this program.

  2. Audit this program for deciding its content and methodology's effectiveness in meeting your organizational needs

  3. Train individuals for Leadership Roles in Business unit or department. Here this program will help the participant coach and lead his team in these Critical Skills and Methodologies. (Program does not typically cover coaching skills but provides the related technical  understanding in an easy to communicate manner. )

Prerequisites and Program Pre-Preparation

This program is in English.

Certificate:-

On completion participants will be awarded a "Certificate of Completion".

For Latest Program Schedule Email

     bpo821w@EuroTraining.com

REGISTRATION INFORMATION

  1. Please complete the Registration Form (Available at http://www.eurotraining.com/etl-reg.html) and FAX to UK +44 207 6811444 or Email to: euro@eurotraining.com
  2. Fee is USD $8900 per participant includes Course Materials, Certificate, Refreshments and Lunch. (Fee at London, Paris and Kuala Lumpur is $9790)
  3. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the participants.
  4. Program Fee information is available by Emailing:  accounts@eurotraining.com. Fee is payable by Bank Transfer only.
  5. Early Registration & Payment discount is 10% - if registration and fee payment is made at least 45 days before start of the program.
  6. Fee includes Course Materials, Certificate/s, Refreshments and Lunch. Program Timings are 8:30 AM to 2:30 PM but on some days (to be announced by instructor/s) you may be asked to attend from 3:00 PM to 7:30 PM. For First Day Program Timings see your Joining Instructions.

Business Process Outsourcing Management BPO-821w

Contact: General Manager   

FAX (UK) Fax : +44 207 6811444

Voice Message / FAX (USA) +1 650 649 2689 AND TELEPHONES (USA) +1 302 887 9456 or +1 213 599 7573 or 001 415 430 5181 or 001 415 251 1359

UAE Dubai Telephone: +971 55 1547869

www.EuroTraining.com

www.EuroTrainingUK.com

Email: euro@eurotraining.com  or   euro@eurotraining.com

Registration Form available at http://www.eurotraining.com/etl-regn.html

 

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