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 BPO-821w (2 weeks)

Business Process Outsourcing Management

Skills for Managers Contemplating Outsourcing of Services

Providing Critical Capabilities

A VERY PRACTICAL PROGRAM

2 week Training Program followed by a 2 week Workshop (BPO-820). Workshop may be at a different geographic location.

Program Schedule

Worldwide Training Dates USA Training Schedule
  • 7-18 May 09 (Dubai)

  • 4-15 May 09 (Qatar)

  • 8-19 June 09 (London)

  • 24 June - 5 July 09 (Kuala Lumpur)

  • 4-15 July 09 (London)

  • 6-17 July 09 (Dubai)

  • 9-20 July 09 (Amsterdam)

  • 9-20 Aug 09 (Kula Lumpur)

  • 6-17 Sept 09 (Dubai)

  • 7-18 Sept 09 (Qatar)

  • 8-19 Oct 09 (London)

  • 15-26 Oct 09 (Cape Town, South Africa)

  • 1-12 Nov 09 (Dubai)

  • 1-12 Nov 09 (Kuwait)

  • 2-13 Nov 09 (Kula Lumpur)

  • 7-18 Dec 09 (London)

  • 17-28 Dec 09 (Paris)

  • 27 Dec - 7 Jan 10 (Dubai)

  • 28 Dec - 8 Jan 10 (Qatar)

  • 18-29 May 09 (San Francisco)
  • 29 July - 9 Aug 09 (San Francisco)
  • 20-31 July 09 (San Francisco)
  • 21 Sept - 2 Oct 09 (San Francisco)
  • 16-27 Nov 09 (San Francisco)
  • 27 Dec 09 - 7 Jan 10 (San Francisco)

Training Workshop dates available on request for Registered Participants.

Program Content

In this program you will learn about...

  • Understanding Outsourcing Business Environment

    • Regulatory

    • Commercial

  • Understanding & Fulfilling Customer Expectations

    • Products

    • Services

  • Negotiating Skills for Outsourcing

    • Understanding the Process

    • Preparation for Negotiations

    • Negotiating Tactics

  • Developing Entrepreneurship

    • Personal Skills

    • In Teams

  • Identifying New Opportunities

  • Developing Proposals

  • Preparing an Action Plan for Your Organization.

Who Should Attend?

All Professionals Involved with Outsourcing Decisions: Strategy Development, Planning, Administration or Management.

Prerequisites and Program Pre-Preparation

This program is in English.

Certificate:-

On completion participants will be awarded a "Certificate of Completion".

For Latest Program Schedule Email

     bpo821w@EuroTraining.com

Registration Recommendations

It is recommended you nominate two participants together for this program.

Single nominations will also be considered.

REGISTRATION INFORMATION

  1. Please complete the Registration Form (Available at http://www.eurotraining.com/etl-reg.html) and FAX to UK +44 207 6811444 or Email to: euro@eurotraining.com
  2. Fee is USD $7800 (€5,900) per participant includes Course Materials, Certificate, Refreshments and Lunch. (VAT is Extra Where Applicable)
  3. Accommodation is not included in Program fee. Special rates will be available at venue hotel for the participants.
  4. Program Fee information is available by Emailing:  fees@eurotraining.com. Fee is payable by Bank Transfer or Bank Draft in favor of the local representative office.
  5. Early Registration & Payment discount is 10% - if registration and fee payment is made at least 45 days before start of the program.
  6. Fee includes Course Materials, Certificate/s, Refreshments and Lunch. Program Timings are 8:30 AM to 2:30 PM but on some days (to be announced by instructor/s) you may be asked to attend from 3:00 PM to 7:30 PM. For First Day Program Timings see your Joining Instructions.

Business Process Outsourcing Management BPO-821w

Contact: Mr Harry Miller, General Manager   

FAX (UK) Fax : +44 207 6811444

FAX (USA) +1 650 6492689

UAE Dubai Fax +971 84 481032

www.EuroTraining.com

www.EuroTrainingUK.com

Email: euro@eurotraining.com  or   euro@eurotraining.com

Registration Form available at http://www.eurotraining.com/etl-regn.html

 

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