Business Process Outsourcing

2 Week Training Workshop

Business Process Outsourcing

·      Including Good and Best Management Practices

·      Covering the Multidiscipline aspects of Business Process Outsourcing

o   Skills for Managers Contemplating Outsourcing for Improving Customer Services, Increasing Organizational Competitiveness, Reducing Costs, Grow Rapidly

o   Providing Critical Capabilities that Will Help You Avoid the Pitfalls

o   Outsourcing is there to stay - Product, Service and Process.

o   Real World Case Studies

For Latest Program Schedule & Program Detailed Brochure

·        http://www.eurotraining.com/pdf/bpo820-2.pdf 

·        http://www.eurotraining.com/sitemap.php

·        bpo820-2@EuroTraining.com

What is Covered in this Program?

·        Growth of Specialized Organizations offering Key Skills at Competitive Rates and Fast Delivery Times are Encouraging World Class Organizations to Increase Outsourcing to Meet their Strategic Goals.

·        The Challenge is how to use the advantages of Outsourcing without sacrificing Quality, Management Monitoring & Control, Customer Touch, Customer Feedback - Formal and Informal, Innovation in the Customer Processes etc.. This program shows you how.

Who Should Attend?

·        All Professionals & Managers considering BPO or working in BPO

·        Supervisors & Managers who wish to Gain an Insight into “What it will take to get Superior Performance?”

Program Content

1.     Understanding Outsourcing Business Environment

2.     Outsourcing Opportunities

3.     Understanding Outsourcing Business Processes (Flow Chart Approach)

4.     Analyzing Your Organizational Needs

5.     Redefining Work for Outsourcing

6.     Finding the Outsourcing Partner

7.     Outsourcing Contract Conditions to Protect your Organization

8.     Controlling the Transition Processes

9.     Effective Outsourcing Monitoring & Management

10.  Maintenance of Outsourcing Relationship

11.  Outsourcing Pitfalls

12.  Outsourcing Good & Best Practices (Great Source of Ideas You Can Immediately Apply to Your Existing Outsourcing Arrangements)

13.  Program Recommendations

14.  Workshop 1

15.  Outline Action Plan to Implement Program Communicated Good and Best Practices

16.  Workshop 2

17.  Advanced Topics - More Details on Some Above Issues Important for Participants (Customized for each Participant Group)

18.  Increasing Productivity through Using Standard Forms, Templates, Checklists to Perform the IP Processes

19.  Performance Management System to Measure Level of Performance in the Above Processes - we will develop the KPIs for the Above Processes

20.  Planning & Implementing a Departmental/Functional Knowledge Base - For IP Rights and Methods - Key to Achieving Quality Service Performance/Repeatability and Superior Performance in Our Organization

21.  Your Individualized Action Plan for Implementing Good Practices and Best Practices Discussed throughout the Program

22.  Enhanced Program Recommendations

Euro Training Ltd

3422 Old Capitol Trail, #1116, Wilmington, DE 19808, USA

Tel: +1 415 430 5181, +1 415 251 1359

Regn@EuroTraining.com, EuroTraining@gmail.com

Fax: (US) + 1 650 649 2689