BPO820-2
Business
Process Outsourcing
2 Week Training
Workshop
Business
Process Outsourcing
·
Including
Good and Best Management Practices
·
Covering
the Multidiscipline aspects of Business Process Outsourcing
o Skills for
Managers Contemplating Outsourcing for Improving Customer Services, Increasing
Organizational Competitiveness, Reducing Costs, Grow Rapidly
o Providing
Critical Capabilities that Will Help You Avoid the Pitfalls
o Outsourcing is
there to stay - Product, Service and Process.
o Real World
Case Studies
For Latest
Program Schedule & Program Detailed Brochure
·
http://www.eurotraining.com/pdf/bpo820-2.pdf
·
http://www.eurotraining.com/sitemap.php
What is Covered in this Program?
·
Growth of
Specialized Organizations offering Key Skills at Competitive Rates and Fast
Delivery Times are Encouraging World Class Organizations to Increase
Outsourcing to Meet their Strategic Goals.
·
The Challenge
is how to use the advantages of Outsourcing without sacrificing Quality,
Management Monitoring & Control, Customer Touch, Customer Feedback - Formal
and Informal, Innovation in the Customer Processes etc..
This program shows you how.
Who Should
Attend?
·
All Professionals
& Managers considering BPO or working in BPO
·
Supervisors
& Managers who wish to Gain an Insight into “What it will take to get
Superior Performance?”
Program
Content
1. Understanding
Outsourcing Business Environment
2. Outsourcing
Opportunities
3. Understanding
Outsourcing Business Processes (Flow Chart Approach)
4. Analyzing
Your Organizational Needs
5. Redefining
Work for Outsourcing
6. Finding
the Outsourcing Partner
7. Outsourcing
Contract Conditions to Protect your Organization
8. Controlling
the Transition Processes
9. Effective
Outsourcing Monitoring & Management
10. Maintenance
of Outsourcing Relationship
11. Outsourcing
Pitfalls
12. Outsourcing
Good & Best Practices (Great Source of Ideas You Can Immediately Apply to
Your Existing Outsourcing Arrangements)
13. Program
Recommendations
14. Workshop
1
15. Outline
Action Plan to Implement Program Communicated Good and Best Practices
16. Workshop
2
17. Advanced
Topics - More Details on Some Above Issues Important for Participants
(Customized for each Participant Group)
18. Increasing
Productivity through Using Standard Forms, Templates, Checklists to Perform the
IP Processes
19. Performance
Management System to Measure Level of Performance in the Above Processes - we
will develop the KPIs for the Above Processes
20. Planning
& Implementing a Departmental/Functional Knowledge Base - For IP Rights and
Methods - Key to Achieving Quality Service Performance/Repeatability and
Superior Performance in Our Organization
21. Your
Individualized Action Plan for Implementing Good Practices and Best Practices
Discussed throughout the Program
22. Enhanced
Program Recommendations
Euro Training Ltd
3422 Old Capitol
Trail, #1116, Wilmington, DE 19808, USA
Tel: +1 415 430 5181,
+1 415 251 1359
Regn@EuroTraining.com,
EuroTraining@gmail.com
Fax: (US) + 1 650 649
2689