Customer Focused IT Department Management

2 Week Training Workshop

Customer Focused IT Department Management

       Including Quality Assured IT Department Management System

       Covering the Multidiscipline aspects of Customer Focused Management

o   Developing Customer Centered Strategy

o   Developing Customer Centered Performance Scorecard

o   Setting-Up a Self Assessment System

o   Getting Past Lip Service to Passionate Action

For Latest Program Schedule & Program Detailed Brochure

What is Covered in this Program?

        This is a step-by-step approach to Understanding for how to Design, Implement & Manage a Customer Focused IT Department Management Department.

        Participant will learn about the Good and Best Practices that lead to Meeting & Exceeding Internal & External Customer Expectations.

Who Should Attend?

        All Senior & Middle Level IT Professionals & Managers

        All IT Consultants and Professionals who wish to Gain an Insight into?What it will take to get Superior Performance?

Program Content

1.     Understanding the IT Department Customer Expectations

2.     Understanding How Customer Evaluates IT Department Performance

3.     Aligning Customer Service with Organizational Strategy

4.     Planning & Organizing for Customer Satisfaction

5.     IT Department Procedures & Work Instructions for Customer Service

6.     Coaching IT Department Staff for Customer Service

7.     How to Motivate Staff towards Customer Service Excellence

8.     Leveraging Existing Resources to Meet Customer Expectations

9.     Creating Customer Service Leadership

10.  Ideas for Exceeding IT Department Customer Expectations

11.  Internal Assessment of Customer Satisfaction - A Reality Check

12.  Reporting IT Department Customer Satisfaction Data

13.  Program Recommendations

14.  Step by Step Implementation Plan for Customer Oriented IT Department

15.  Program Recommendations

16.  Workshop 1

17.  Outline Action Plan to Implement Program Communicated Good and Best Practices

18.  Workshop 2

19.  Advanced Topics - More Details on Some Above Issues Important for Participants (Customized for each Participant Group)

20.  Increasing Productivity through Using Standard Forms, Templates, Checklists to Perform the IP Processes

21.  Performance Management System to Measure Level of Performance in the Above Processes - we will develop the KPIs for the Above Processes

22.  Planning & Implementing a Departmental/Functional Knowledge Base - For IP Rights and Methods - Key to Achieving Quality Service Performance/Repeatability and Superior Performance in Our Organization

23.  Your Individualized Action Plan for Implementing Good Practices and Best Practices Discussed throughout the Program

24.  Enhanced Program Recommendations

Euro Training Ltd

3422 Old Capitol Trail, #1116, Wilmington, DE 19808, USA

Tel: +1 415 430 5181, +1 415 251 1359,

Fax: (US) + 1 650 649 2689