Customer Centered Inventory Management

2 Week Training Workshop

Customer Centered Inventory Management

      Including Quality Assured Inventory Management System

      Covering Multidiscipline aspects of Inventory Management

o   Getting Past Lip Service to Passionate Action

o   Developing Customer Centered Strategy

o   Developing Customer Centered Performance Scorecard

o   Developing Customer Centered Performance Scorecard

For Latest Program Schedule & Program Detailed Brochure

What is Covered in this Program?

        This is a step-by-step approach to Understanding for how to Design, Implement & Manage a Customer Centered Inventory Management System.

        Participant will learn about the Good and Best Practices that lead to Meeting & Exceeding Internal & External Customer Expectations.

Who Should Attend?

        All Inventory Management Professionals

        Supervisors & Managers who wish to Gain an Insight into? What it will take to get Superior Performance?

Program Content

1.     Understanding the Inventory Customer Expectations

2.     Understanding How Customer Evaluates Inventory Performance

3.     Aligning Customer Service with Organizational Strategy

4.     Planning & Organizing for Customer Satisfaction

5.     Inventory Procedures & Work Instructions for Customer Service

6.     Coaching Inventory Staff for Customer Service

7.     How to Motivate Staff towards Customer Service Excellence

8.     Leveraging Existing Resources to Meet Customer Expectations

9.     Creating Customer Service Leadership

10.  Ideas for Exceeding Inventory Customer Expectations

11.  Internal Assessment of Customer Satisfaction - A Reality Check

12.  Reporting Inventory Customer Satisfaction Data

13.  Step by Step Implementation Plan for Customer Oriented Inventory

14.  Program Recommendations

15.  Workshop 1

16.  Outline Action Plan to Implement Program Communicated Good and Best Practices

17.  Workshop 2

18.  Advanced Topics - More Details on Some Above Issues Important for Participants (Customized for each Participant Group)

19.  Increasing Productivity through Using Standard Forms, Templates, Checklists to Perform the IP Processes

20.  Performance Management System to Measure Level of Performance in the Above Processes - we will develop the KPIs for the Above Processes

21.  Planning & Implementing a Departmental/Functional Knowledge Base - For IP Rights and Methods - Key to Achieving Quality Service Performance/Repeatability and Superior Performance in Our Organization

22.  Your Individualized Action Plan for Implementing Good Practices and Best Practices Discussed throughout the Program

23.  Enhanced Program Recommendations

Euro Training Ltd

3422 Old Capitol Trail, #1116, Wilmington, DE 19808, USA

Tel: +1 415 430 5181, +1 415 251 1359,

Fax: (US) + 1 650 649 2689